The Resilience of Baitul Maal Watamwil (BMT) Amid Disruption and COVID-19 Pandemic: Evidence from Lombok, West Nusa Tenggara

This article aims at studying how the resilience strategy of Baitul Maal Wattamwil (BMW) amidst the disruption and covid-19 pandemic in Lombok, West Nusa Tenggara. Based on the collected data through observation, interviews, and archives, BMT in Lombok, West Nusa Tenggara should not worry about disruption challenges as long as they serve customers of low income. On the one hand, the BMT will survive in any era since they have specific distinction and inner sustainability to fight the global industrial revolution 4.0. On the other hand, BMT resilience would be threatened if they only relied on poor and elderly customers who are digitally illiterate. Another fact is also uncovered that BMT in Lombok, owned or managed by Islamic boarding schools, has relatively tough endurance and is not affected by technological disruption or even pandemic covid-19. BMT, managed by Islamic boarding schools, has loyal customers built from the power of teaching and characteristics of the teachers who are respected and listened to by their congregation. Nevertheless, BMT should choose between responding to digital technology or being left and failing. For that reason, in facing disruption, BMT should improve their quality of management and human resource, product innovations, and updated services to create competitiveness, favorable regulations, and optimal infrastructures.