Antecedents and consequences of telework during the COVID-19 pandemic: A natural experiment in Japan

With the outbreak of the COVID-19 pandemic, companies around the world have been introducing telework. However, Japan stands out for its low rate of telework implementation, and it seems there may be cultural factors that have hindered telework use in Japan during the pandemic. In this study, we aim to clarify the antecedents and consequences of telework in Japan, making use of the natural experiment created by the COVID-19 pandemic to examine the following two questions: (1) What socio-psychological factors in workplaces were important for introducing telework in the first place? and (2) How did the implementation of telework subsequently influence socio-psychological factors in these workplaces? Three waves of an online survey were conducted among the same employees working for Japanese companies before and during the pandemic. We found that telework in Japan was more readily introduced in organizations characterized by meritocracy. We also found that the introduction of telework in Japanese companies did not have any negative effects but instead increased levels of independence, organizational commitment and perceived hierarchy mutability. We discuss how telework interacts with culture at both societal and organizational levels.