Wellbeing and the lived experience of injured workers following finalisation of a workers’ compensation claim

Abstract Purpose: Workers’ compensation claims can negatively effect the wellbeing of injured workers. For some, these negative effects continue beyond finalisation of the workers’ compensation claim. It is unclear what factors influence wellbeing following finalisation of a workers’ compensation claim. Therefore, the aim of this study was to explore wellbeing through the lived experience of individuals who have finalised a workers’ compensation claim in the state of Western Australia. Methods: A qualitative study with individual, in-depth, semi-structured interviews was performed (n=20, 55% female, average claim length 22.9 months, average time since claim end 33.4 months). Claim finalisation modes included full medical recovery, claim settlement with permanent impairment, direct settlement with the insurer and settlement with the insurer facilitated by a lawyer. The interview schedule was informed by a previous scoping review and cross-sectional survey completed by this research team. Qualitative data were analysed utilising a reflexive, interpretative phenomenological analysis approach. Results: Five superordinate and their associated subordinate themes were identified. 1) The role of support, 2) Stigma and discrimination, 3) A new normal, 4) The importance of information and 5) Recommended resources. Conclusions: Injured workers experience a range of outcomes related to their wellbeing and employment following the finalisation of their workers’ compensation claim. Based on their experiences, resources to facilitate a transition and adjustment to life following a claim have been suggested by injured workers, including information regarding seeking employment, seeking welfare support, educational materials regarding future expectations and individualised support care packages.