Patient Satisfaction towards Radiological Services and Associated Factors in Adama Hospital Medical College, Ethiopia

Patient Satisfaction towards Radiological Services and Associated Factors in Adama Hospital Medical College, Ethiopia | Research Square window.SnipcartSettings = { analytics: { enabled: false } }; (function() { var accessVector = localStorage.getItem('access_vector') || ''; window.dataLayer = window.dataLayer || []; if (accessVector) { window.dataLayer.push({ user: { profile: { profileInfo: { snid: accessVector } } } }); } })(); (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-K279D39R'); Browse Preprints In Review Journals COVID-19 Preprints AJE Video Bytes Research Tools Research Promotion AJE Professional Editing AJE Rubriq About Preprint Platform In Review Editorial Policies Our Team Advisory Board Help Center Sign In Submit a Preprint Cite Share Download PDF Research Article Patient Satisfaction towards Radiological Services and Associated Factors in Adama Hospital Medical College, Ethiopia Fufa Balcha Tolossa, Nebiyat Abdulkadir, Tesfaye Chala Fantaye, and 1 more This is a preprint; it has not been peer reviewed by a journal. https://doi.org/ 10.21203/rs.3.rs-7376524/v1 This work is licensed under a CC BY 4.0 License Status: Under Review Version 1 posted 16 You are reading this latest preprint version Abstract Introduction: Radiological services are vital in patient diagnosis, treatment, and overall healthcare experience. Patients' satisfaction with these services is an essential aspect of healthcare quality. Even though several studies have been conducted on patient satisfaction in different health services, studies on radiology services are rare in Ethiopia. This study assessed patient satisfaction with radiological service and associated factors at Adama Hospital Medical College. Methods A facility-based cross-sectional study was conducted among patients visiting the radiology department from November 01–30, 2023. A systematic sampling technique was used, using the point of exit as a frame, and every k-interval at each unit was interviewed. Data were collected by using an interviewer-administered questionnaire on exit. The collected data were cleaned, entered by Epi-Info 7.2, and analyzed using SPSS version 25. Descriptive statistics were used to present the results. Binary logistic regression was used to get the candidate variables for multivariable logistic regression analysis in which variables with p < 0.25 were selected as candidate variables for multivariable logistic regression analysis. Multivariable binary logistic regressions with odds ratios and 95% confidence intervals were used to identify the association between dependent and independent variables. Statistical significance was declared at p < 0.05. Result A total of 322 patients participated in the study, making a 98.8% response rate. In this survey, 280(87%) patients expressed satisfaction with radiological services overall. Waiting for 6–12 hours (AOR = 0.289, 95%CI: 0.09–0.926), having negative experiences (AOR = 0.191, 95%CI: 0.074–0.494), and having a negative perception about the overall radiology services (AOR = 0.408, 95%CI: 0.197–0.847) were significantly associated with patients' satisfaction towards overall radiology services. Conclusions This study found that the majority of respondents were satisfied with the radiological services, which was higher when compared to other studies' findings in Ethiopia. Waiting for diagnostic results, perception, and experiences about the overall radiology services were associated with patients’ satisfaction. Attempts should be made to reduce waiting time, and staff should work on boosting patients’ perception and attitude towards the radiology services to further improve the satisfaction rate to a higher level. Associated factors Ethiopia patient satisfaction radiology services Full Text Additional Declarations No competing interests reported. Supplementary Files Supplementaryfile1.pdf Cite Share Download PDF Status: Under Review Version 1 posted Reviewers agreed at journal 30 Sep, 2025 Reviews received at journal 28 Sep, 2025 Reviews received at journal 28 Sep, 2025 Reviews received at journal 26 Sep, 2025 Reviews received at journal 26 Sep, 2025 Reviewers agreed at journal 26 Sep, 2025 Reviewers agreed at journal 26 Sep, 2025 Reviewers agreed at journal 26 Sep, 2025 Reviewers agreed at journal 25 Sep, 2025 Reviewers agreed at journal 18 Sep, 2025 Reviewers agreed at journal 16 Sep, 2025 Reviewers invited by journal 15 Sep, 2025 Editor assigned by journal 10 Sep, 2025 Editor invited by journal 21 Aug, 2025 Submission checks completed at journal 20 Aug, 2025 First submitted to journal 20 Aug, 2025 You are reading this latest preprint version Research Square lets you share your work early, gain feedback from the community, and start making changes to your manuscript prior to peer review in a journal. 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Also discoverable on Platform About Our Team In Review Editorial Policies Advisory Board Help Center Resources Author Services Accessibility API Access RSS feed Manage Cookie Preferences © Research Square 2026 | ISSN 2693-5015 (online) Privacy Policy Terms of Service Do Not Sell My Personal Information {"props":{"pageProps":{"initialData":{"identity":"rs-7376524","acceptedTermsAndConditions":true,"allowDirectSubmit":false,"archivedVersions":[],"articleType":"Research Article","associatedPublications":[],"authors":[{"id":517171613,"identity":"f7bdc276-ce80-4f91-af74-d7c11b9079e8","order_by":0,"name":"Fufa Balcha 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Patients' satisfaction with these services is an essential aspect of healthcare quality. Even though several studies have been conducted on patient satisfaction in different health services, studies on radiology services are rare in Ethiopia. This study assessed patient satisfaction with radiological service and associated factors at Adama Hospital Medical College.\u003c/p\u003e\u003ch2\u003eMethods\u003c/h2\u003e\u003cp\u003eA facility-based cross-sectional study was conducted among patients visiting the radiology department from November 01\u0026ndash;30, 2023. A systematic sampling technique was used, using the point of exit as a frame, and every k-interval at each unit was interviewed. Data were collected by using an interviewer-administered questionnaire on exit. The collected data were cleaned, entered by Epi-Info 7.2, and analyzed using SPSS version 25. Descriptive statistics were used to present the results. Binary logistic regression was used to get the candidate variables for multivariable logistic regression analysis in which variables with p\u0026thinsp;\u0026lt;\u0026thinsp;0.25 were selected as candidate variables for multivariable logistic regression analysis. Multivariable binary logistic regressions with odds ratios and 95% confidence intervals were used to identify the association between dependent and independent variables. Statistical significance was declared at p\u0026thinsp;\u0026lt;\u0026thinsp;0.05.\u003c/p\u003e\u003ch2\u003eResult\u003c/h2\u003e\u003cp\u003eA total of 322 patients participated in the study, making a 98.8% response rate. In this survey, 280(87%) patients expressed satisfaction with radiological services overall. Waiting for 6\u0026ndash;12 hours (AOR\u0026thinsp;=\u0026thinsp;0.289, 95%CI: 0.09\u0026ndash;0.926), having negative experiences (AOR\u0026thinsp;=\u0026thinsp;0.191, 95%CI: 0.074\u0026ndash;0.494), and having a negative perception about the overall radiology services (AOR\u0026thinsp;=\u0026thinsp;0.408, 95%CI: 0.197\u0026ndash;0.847) were significantly associated with patients' satisfaction towards overall radiology services.\u003c/p\u003e\u003ch2\u003eConclusions\u003c/h2\u003e\u003cp\u003eThis study found that the majority of respondents were satisfied with the radiological services, which was higher when compared to other studies' findings in Ethiopia. Waiting for diagnostic results, perception, and experiences about the overall radiology services were associated with patients\u0026rsquo; satisfaction. Attempts should be made to reduce waiting time, and staff should work on boosting patients\u0026rsquo; perception and attitude towards the radiology services to further improve the satisfaction rate to a higher level.\u003c/p\u003e","manuscriptTitle":"Patient Satisfaction towards Radiological Services and Associated Factors in Adama Hospital Medical College, Ethiopia","msid":"","msnumber":"","nonDraftVersions":[{"code":1,"date":"2025-09-23 21:56:59","doi":"10.21203/rs.3.rs-7376524/v1","editorialEvents":[{"type":"communityComments","content":0},{"type":"reviewerAgreed","content":"193929092800386830659511664121614667675","date":"2025-09-30T18:29:55+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2025-09-28T20:09:37+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2025-09-28T10:53:45+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2025-09-27T00:27:01+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2025-09-26T22:51:04+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"92134443660529957627892866898394036703","date":"2025-09-26T21:43:51+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"84496587624731488575232541415943925358","date":"2025-09-26T14:06:30+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"18861382197232572940564366199072245601","date":"2025-09-26T09:35:28+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"174424622808397717083778586705117205230","date":"2025-09-25T09:51:50+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"327248730363782845056528597382001450806","date":"2025-09-18T14:45:00+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"8603396605855971290627733103442564257","date":"2025-09-16T11:34:39+00:00","index":"hide","fulltext":""},{"type":"reviewersInvited","content":"","date":"2025-09-15T18:49:47+00:00","index":"","fulltext":""},{"type":"editorAssigned","content":"","date":"2025-09-10T05:39:33+00:00","index":"","fulltext":""},{"type":"editorInvited","content":"","date":"2025-08-22T03:26:44+00:00","index":"","fulltext":""},{"type":"checksComplete","content":"","date":"2025-08-20T16:07:04+00:00","index":"","fulltext":""},{"type":"submitted","content":"BMC Health Services Research","date":"2025-08-20T16:04:14+00:00","index":"","fulltext":""}],"status":"published","journal":{"display":true,"email":"[email protected]","identity":"bmc-health-services-research","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"bhsr","sideBox":"Learn more about [BMC Health Services Research](http://bmchealthservres.biomedcentral.com/)","snPcode":"","submissionUrl":"https://www.editorialmanager.com/BHSR/default.aspx","title":"BMC Health Services Research","twitterHandle":"BMC_series","acdcEnabled":true,"dfaEnabled":false,"editorialSystem":"em","reportingPortfolio":"BMC Series","inReviewEnabled":true,"inReviewRevisionsEnabled":true}}],"origin":"","ownerIdentity":"e9876f9d-e173-4e42-ad31-5a10f59594fd","owner":[],"postedDate":"September 23rd, 2025","published":true,"recentEditorialEvents":[],"rejectedJournal":[],"revision":"","amendment":"","status":"under-review","subjectAreas":[],"tags":[],"updatedAt":"2025-09-23T21:56:59+00:00","versionOfRecord":[],"versionCreatedAt":"2025-09-23 21:56:59","video":"","vorDoi":"","vorDoiUrl":"","workflowStages":[]},"version":"v1","identity":"rs-7376524","journalConfig":"researchsquare"},"__N_SSP":true},"page":"/article/[identity]/[[...version]]","query":{"redirect":"/article/rs-7376524","identity":"rs-7376524","version":["v1"]},"buildId":"8U1c8b4HqxoKbykW_rLl7","isFallback":false,"isExperimentalCompile":false,"dynamicIds":[84888],"gssp":true,"scriptLoader":[]}