Integrating Dimension of Trust into the Theory of Planned Behavior: A Case Study of Electronic Wallet Amidst the Coronavirus Outbreak

This study proposes the integration of the dimension of trust within the theory of planned behavior (TPB) model in explaining electronic wallet adoption in Indonesia. The use of electronic wallets can get rid of the dominance of paper money and coins, which are a medium for spreading germs, as happened in the recent coronavirus outbreak. One hundred forty-six respondents filled out the questionnaire online. By using structural equation modeling, the dimension of trust was proven to positively influence customer intentions and strengthened the TPB model. The findings of this study indicated that customers pay attention to the service and security provided by the technology provider and their basic ability to trust the technology. Surprisingly, customers still pay less attention to the quality of digital infrastructure.