Responsible coordination of municipal health and care services: Café dialogues as a method for responsible innovation

Abstract Background Care coordination is crucial to ensure and improve the health of individuals with mental illness. This study aimed to describe and analyze an inclusive innovation process that could contribute to the responsible coordination of municipal health and care services. Method Café dialogues were performed to explore the perspectives of professionals and service users regarding care coordination. Further, we used a responsible innovation framework to analyze the innovation process. Results Factors supporting responsible coordination at the individual level comprised service users knowing the professionals working with them, personalized healthcare services, and access to meaningful activities. At the provider level, key factors were effective coordination routines, communication, information exchange, and professionals being familiar with each other. Results reflect professionals' and service users' perspectives on efficient care coordination, existing challenges, and measures to improve care coordination. Conclusion Café dialogues can be an inclusive method for innovation and can inform responsible coordination of municipal health and care services for individuals with mental illness. The impact of these measures on the improvement and responsible coordination of municipal health and care services should be explored.