Human Resource Management in Complex Environments: A Viable Model Based on Systems Thinking

The study addresses the challenges companies face in increasingly complex environments, which traditional Human Resource Management (HRM) models struggle to address. It proposes a Viable Model of HRM (MV-HRM) based on systems thinking and complex adaptive systems to enhance flexibility and adaptability. This model integrates five interconnected systems: operational processes, information systems, operational control, strategic planning, and governance. The methodology used includes a qualitative literature review to identify existing research gaps and the subsequent design of the MV-HRM using Beer's Viable System Model (VSM). The results show that MV-HRM enhances organizational resilience by promoting self-organization and interaction between systems, which supports agile decision-making in response to external changes. The model highlights the importance of aligning HRM with dynamic environments through effective communication, feedback, and a systemic approach to human capital management. The findings emphasize the need for HR leaders to adopt holistic strategies that integrate internal processes with environmental demands, ensuring long-term sustainability and competitive advantage. The study concludes that understanding HRM as a viable system is essential for addressing the complexity of modern organizational environments.