Collective Problem-Solving of Groups Across Tasks of Varying Complexity

As organizations gravitate to group-based structures, the problem of improving performance through judicious selection of group members has preoccupied scientists and managers alike. However, it remains poorly understood under what conditions groups outperform comparable individuals, which individual attributes best predict group performance, or how task complexity mediates these relationships. Here we describe a novel two-phase experiment in which individuals were evaluated on a series of tasks of varying complexity; then randomly assigned to solve similar tasks either in groups of different compositions or as individuals. We describe two main sets of findings. First, while groups are more efficient than individuals and comparable “nominal group” when the task is complex, this relationship is reversed when the task is simple. Second, we find that average skill level dominates all other factors combined, including social perceptiveness, skill diversity, and diversity of cognitive style. Our findings illustrate the utility of a “solution-oriented” approach to identifying principles of collective performance.