Digital Transformation of Grocery Retail: Loblaw (Teaching Case)

The case aims to provide a well-rounded discussion on the impact of digital transformations in the grocery retail industry. As one of the sectors that has been most heavily impacted by the COVID-19 pandemic from 2020 to 2022, grocery retail offers a unique opportunity to examine the role of emerging technologies in helping companies to navigate through abrupt changes. Through the analysis of “Customer Relationship Management and Loyalty”, “Online Purchasing and Delivery”, “Inventory Management, Supply Chain and Distribution”, and “Information Systems”, this case examine pioneers and leaders to understand how they are driving changes using digital technologies in the grocery retail industry.