Green Thinking: The Role of Smart Technologies on Supply Chain Disruptions Among Buyers and Distributors

Global supply chains continue to face considerable obstacles due to COVID-19. A whole new set of supply chain disruption challenges emerged in 2021, from a chip shortage that hampered the creation of new automobiles to exaggerated predictions of bare shelves in retailers before Christmas. Financial crises, environmental problems, healthcare issues, rising unemployment, declining global income, rising food security concerns, and other uncontrollable factors are all exploding, affecting local economies and residents. To assist businesses in understanding and resolving the issues, supply chains will require significant investment in contemporary digital technology. Bottom line: for businesses, one of the only gains in labor and supply chain analyses will come from wise technological investments. To construct an empirical model that takes into account how Smart technologies affect many aspects of supply chain process integration and ultimately improve supply chain performance as well as corporate performance, this study draws on the organizational capability theory. The results indicate that successful COVID-19 SCM mitigation has a positive and significant influence on internal, customer, and supplier-related process integration, which in turn has a positive impact on the effectiveness of the supply chain and the company. The study provides empirical evidence of how effective SCM techniques that enable process integration may improve performance at the organizational and supply chain levels, potentially contributing to the body of knowledge that combines information systems research with supply chain integration.