Action Implementation Model for Organisational Performance Measurement in Non-Acute Health Charities

Abstract Background Organisational performance measurement (OPM) is an evidence-based tool for planning business improvement and creating sustainable competitive advantage. Despite its value, non-acute health charities under-utilise OPM. The purpose of this paper is to provide the rationale and a detailed description of an OPM implementation model developed specifically for non-acute health charities. The aim of this new model is to encourage uptake of OPM in this sector. Methods The authors investigated the understanding and use of OPM in the non-acute health charity sector through a large mixed methods study. Multiple research activities, including PRISMA systematic reviews and two case study evaluations, identified factors and activities that are important for successful implementation of OPM in non-acute health charities. These were then integrated to form an implementation model. Results The resultant implementation model is a methodological tool designed to account for, and respond to, the specificities and strategic management needs of the non-acute health charity sector. It integrates five distinct yet interconnecting components – a theoretical framework; guiding principles; an implementation framework; measurement domains; and a monitoring and improvement tool. Conclusions The innovative OPM implementation model was designed as an evidence-informed approach to support the implementation of OPM in the non-acute health charity sector. It is titled the Non-Acute Health Charities Measurement Advantage Implementation Model (MAIM). Future studies should test the model in different organisational contexts and the impact of OPM on non-acute health charity performance.