Factors influencing patients' intention to use hospital information system in the old-new transition period: A case study of Hospital Examination Reservation System

Objective: This study established a theoretical model to analyze the factors influencing patients’ intention to use a new Hospital Information System (HIS) and provide suggestions for hospital administrator: A case study of Hospital Examination Reservation System(HERS). Background The successful application of the new HIS could not only optimize the hospital examination process, but also improve the overall utilization rate of hospital examination equipment, and it could also improve patient satisfaction. But the key is how to successfully help the new HIS to transition. Method The target population of this study was patients who had used the HERS, and the questionnaire was filled through the Sojump. Structural equation modeling was used to analyze the data. Results Habit was the main positive factor influencing the behavioral intention of using HERS (β = 0.539, P < 0.001), followed by patient innovation (β = 0.252, P < 0.001), effort expectancy (β = 0.209, P < 0.001), facilitating conditions (β = 0.192, P < 0.001), and perceived privacy exposure have a significantly negative effect on behavioral intention (β=-0.126, P < 0.001). The above five variables explained 65.4% of the variation in behavioral intention. Conclusion In order to operate the new system better, hospitals could cultivate patients' HERS usage habits. Patients value the recommendations from doctors and innovative patients, and care about the privacy and the ease of operation, so hospitals could Invite patients with high innovation to recommend HERS to others and arrange staffs to guide and help the use of this system. And it is also important of training doctors.