Pros and cons of counselling at online-only pharmacies – a mixed methods case study.

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Daniel Pjengaard, Lærke Louise Rasmussen, Charlotte Verner Rossing, and 1 more This is a preprint; it has not been peer reviewed by a journal. https://doi.org/ 10.21203/rs.3.rs-4354170/v1 This work is licensed under a CC BY 4.0 License Status: Under Revision Version 1 posted 6 You are reading this latest preprint version Abstract Background: The proliferation of online-only pharmacies globally is notable, yet there remains a dearth of literature regarding the practices of counseling within these platforms. Aim : This study aims to explore the breadth, content, and various platforms utilized for counseling within an online-only pharmacy in Denmark. It further seeks to delineate the advantages and disadvantages of online counseling as perceived by the pharmacy staff. Method: Employing a mixed methods approach, the study involved quantitative data extraction utilizing a statistical tool (e-track), two days of observation of pharmacy staff, and six semi-structured interviews with pharmacy staff. Results: Analysis revealed that the majority of inquiries received by the pharmacy via email pertained to prescription medicines (52%), while chat inquiries primarily focused on "other goods and skin care" (24%). Observations indicated that inquiries across telephone, chat, and email channels predominantly related to "other goods" and "technical questions". The pharmacy demonstrated particular efficacy in counseling on discreet topics, though there was a tendency towards inadequately patient-centered written communication. Furthermore, pharmacy staff occasionally overlooked non-verbal cues in counseling interactions. Conclusion : The online-only pharmacy utilized three distinct counseling channels—telephone, chat, and email—each presenting unique advantages and challenges. Customer demographics varied, influencing the nature of counseling inquiries. Future research should explore patient experiences and preferences regarding counseling, as well as their specific informational channel preferences. Figures Figure 1 Figure 2 Impact statements * Three channels for counselling were used in the online-only pharmacy studied: telephone, chat and email. *Online-only pharmacies are particularly suitable for counselling about topics of discretion. *The advantages and disadvantages of counselling at online-only pharmacies compared to physical pharmacies are described and discussed. A disadvantage of online pharmacies is a tendency to not provide written information in a sufficiently patient-centred way. An advantage is the possibility of providing asynchronous counselling. Introduction The number of online pharmacies is growing all around the world. The fact that Amazon entered this area in 2020 emphasizes that the online distribution of medicines and counselling of patients in a quality-assured way will continue to increase, while not replacing physical counselling in community pharmacies [1]. Today, the internet has become an integral source of information about health-related issues. Worldwide, around 4.5 % of all internet searches relate to health issues. Furthermore, 71 % of European internet users search for health information online at least once a year [2]. Online commerce has been one of the fastest growing sectors over the past two decades [3]. Along with the growth of the internet and technological solutions in general, health technology-related terms such as telemedicine and telepharmacy have also emerged. Telemedicine is defined as a “ health service performed using information and communication technology, whereby the patient and the health professional providing the service are made independent of a physical meeting ” [4]. Telepharmacy is defined as “ the provision of pharmaceutical care through the use of telecommunications and information technologies to patients at a distance ” [5]. Examples include patient counselling and medicinal information from pharmacy to patient by email and telephone [6], which increases the availability of pharmacy staff and counselling. Alongside the digital evolution, terms such as online pharmacies have emerged, but these terms are not thoroughly described in the literature. There are several types of online pharmacies, e.g. independent online pharmacies that operate online exclusively and which are not connected with a physical pharmacy [7], also referred to as an online-only pharmacy. A US-based study describing an online-only pharmacy linked to the Amazon chain, highlights a number of telepharmacy solutions, including 24/7 counselling and how the availability of pharmacists may increase patients’ general health [8]. How does the counselling at online-only pharmacies take place? What are the challenges and opportunities of operating a pharmacy as an online platform rather than as a traditional physical pharmacy – both in terms of counselling and as a platform in general? The literature on counselling at an online-only pharmacy is limited. Aims The study investigates the scope, content and different platforms for counselling at an online-only pharmacy in Denmark and identifies the pros and cons of online counselling expressed by pharmacy staff. Ethics approval Ethical approval of this study was not required according to Danish law. Data was collected at population level, and no personally attributable data was collected. Method A mixed-methods approach was applied, including quantitative data extraction from a statistical tool, observational method and semi-structured interviews. Using these different methods gives the study depth and strengthens the description of a complex subject, just as method triangulation ensures that both qualitative and quantitative data is included. The statistical tool e-track is used by the pharmacy for statistics on various parameters of their customer service. E-track includes all inquiries received by the online pharmacy by email and chat and has a function that filters customer inquiries into different categories according to the content. Data on costumers’ inquiries to the online pharmacy by email and chat was extracted between March 2021 and March 2022. Categories included in the data extraction were related to prescriptions, over-the-counter (OTC) medicines, medicines (e.g. non-registered specialities and magisterial medicines) and questions about symptoms and treatment, skincare, nutritional supplements and other goods (including nursing pads, various utensils, etc.). As to data analysis, data from each category was extracted as the number of inquiries per month, added for a total of one year and illustrated in a diagram. Non-participant observational data was collected at the online-only pharmacy for two days by observing one pharmacist and two pharmacy technicians in customer counselling situations by telephone, email and chat. This method was chosen to support the data from the interviews. Observations were based on a predefined observational guide where various parameters related to counselling were collected. Observations not related to the observational guide (spontaneous observations) were also recorded, e.g. relating to staff behaviour and communication. Data recorded from the observational guide was analyzed according to aligned criteria in collaboration by the two first authors and allocated to one of these categories: OTC, prescription medication (Rx), nutritional supplements, skincare, other goods, technical questions or other. To investigate the perspectives and experiences of online-only pharmacy staff, six semi-structured interviews were carried out with the pharmacists and pharmacy technicians who provided customer counselling at the pharmacy. A semi-structured interview guide focussing on mapping the counselling, types of inquiries and customers received and the pros and cons of online-only pharmacies was used. Participants were chosen by convenience sampling. To be included, participants had to have knowledge of online counselling, had to have performed it and to have training as either a pharmacist or a pharmacy technician. The interviews were performed and recorded on the video communication application Zoom. Each participant was offered to read through the transcript and provide feedback, however nobody made use of this offer. The interviews were transcribed from video recordings by the two first authors and analyzed by them as well based on a thematic coding approach [9]. Following the individual analysis, a common and final table of themes with the corresponding codes and quotes was developed as a base for the result description. Results Statistical tool: e-track - Insert figure 1 and figure 2 here - In March and February 2022, a total of 20,545 inquiries were received by email in the categories described in figure 1. Most of the inquiries concerned OTC medicines (6239, 30 %) and prescription medicines (10,602, 52 %). Other goods and skincare both made up 6 % (1,189 and 1,161 respectively) of all inquiries. On average, the mail channel received 56.3 inquiries related to these selected categories per day (see figure 1). In March and February 2022, a total of 2,941 inquiries were received on the chat in the categories described in figure 2. Most inquiries were related to the categories other goods and skincare (713, 24 %, and 636, 22 %, respectively). Eighteen percentage (516) of the inquiries concerned prescription medicine, while 13 % (389) concerned OTC medicine. On average, the chat received 9.4 inquiries per day related to these selected categories during its opening hours (see figure 2). Observations: In total, 42 inquiries handled by three staff members in the customer counselling department by telephone, chat and email were observed. Twenty inquiries were entered by telephone, followed by 13 emails and nine chat inquiries. The inquiries were grouped into seven topic categories: OTC, Rx, nutritional supplements, skincare, other goods, technical questions and other topics. Most inquiries were related to the category other goods (10) and technical questions (10) across all three counselling channels. - Insert table 1 here - Other than observations related to customer counselling inquiries, spontaneous observations were also recorded during the online counselling of customers. The observations were related to how staff communicated with the customers on the telephone and how staff used each other for professional sparring in counselling situations. When communicating with customers, the staff asked questions, provided feedback (both verbal and non-verbal) and used the pitch of their voices to emphasize different meanings of the conversation (e.g. a clear and defined sound when an issues was important, expressions of empathy and understanding and a harsher tone in situations where staff needed to get their message across). When staff used each other for professional sparring, it was often to confirm the counselling provided and/or to ask for help or forward the customer to a colleague. Interviews Six semi-structured interviews were conducted in April 2022. All interviews lasted between 30 and 45 minutes. All participants were female and had work experience at the online-only pharmacy of between one and 11 years. Three major themes were identified with related subthemes. The major themes were (1) counselling of customers at online-only pharmacies, (2) quality of counselling and (3) staff perceptions of online-only pharmacies. Counselling of customers at an online-only pharmacy Counselling at online-only pharmacies can be initiated both by pharmacy staff and customers. The contacts initiated by customers take place mainly through direct counselling channels – telephone, email and chat. All channels present both advantages and disadvantages. Mail correspondence may be slow if the issue presented cannot be solved in a few emails. However, staff can investigate the presented issue further and more in-depth before providing an answer, which is a clear advantage. On the other hand, the chat function is described as a great counselling tool for short, quick and simple issues. Here the staff can ask questions and promptly get an answer from the customer and then provide the correct counselling. However, the limitation of this channel is that the correspondence may become too long or complicated. The telephone is the channel that most resembles counselling at a physical pharmacy. Staff can easily ask questions and go into more depth, which is why this channel is described as advantageous for longer and more complicated counselling situations. “The telephone, it’s more like being at the counter. Of course, you can’t see the customer, but you can still hear and feel the mood, and other things to decode. ” #5, pharmacist “On the other hand, I sometimes think: ‘This email would have been good in the chat’. Because you want to ask some counter questions.” #5, pharmacist Pharmacy-initiated counselling includes standard emails sent when customers buy medicines or other goods from the online pharmacy website and contain basic, important, professional information. In this way, important information is provided even though the customer was never in contact with the staff at the online pharmacy. For some standard emails, the customer must reply to get the order approved, e.g. if a customer buys an excessive number of painkillers at one time. Another type of counselling are the written materials on the website, including texts describing the products and articles on health-related topics. One interviewee describes how these materials should support the customer’s decision-making in a qualified way. A general point from several interviews was that written counselling could more easily be misinterpreted than oral counselling. “Counselling is also what is seen on the website. This is where you search [red: for information]. For me, the counselling starts there. It starts with the customer having an issue, and then you turn to the internet and search for the issue.” #6, pharmacist Types of inquiries and customers The types of inquiries vary greatly, from questions about products to topics of discretion and technical issues. Counselling on specific symptoms is also seen, as well as customers wanting to know more about the excipients in the medicines or questions related to enzymes. “Definitely also intimate questions or things people would not usually dare to ask at the [physical] pharmacy.” #4, pharmacist Different customer types were highlighted, with emphasis on customers seeking discretion, people who cannot go to the pharmacies themselves and people who are simply tired of physical pharmacies. In addition, characteristics of customers were elderly people, younger people, families with children and people who know their medicines already. “They buy these products because they think it is embarrassing to buy them at a [physical] pharmacy or because they are afraid that somebody comments anything loudly […].” #1, pharmacy technician Quality of counselling The interviewees state that online-only pharmacies and physical pharmacies are two very different settings. The Danish online-only pharmacies are subject to the same legislative requirements for advice as the physical pharmacies. Some interviewees explain how the Danish Medicines Agency performs inspections of the online-only pharmacy to ensure that the pharmacy lives up to the legislation that requires pharmacies to inform and counsel based on the need of the patient. Some interviewees also acknowledge how the online counselling is different from that at physical pharmacies and how this could affect the use of guidelines: “We do live up to the legislation, you can say. We use some of the elements they [the Association of Danish Pharmacies] have. It is just not everything which makes a hundred percent sense [for online-only pharmacies to use].” #5, pharmacist. Many interviewees state that counselling on the telephone resembles counselling in a physical pharmacy; thus the same quality of counselling would be expected. Written materials are also sources of quality counselling as they are created by the pharmacy staff. The same is stated by a pharmacist about the so-called standard emails; emails with basic information about specific active substances that are sent to the customers when they buy a specific product. “Just to take part in creating these emails is extremely rewarding. And also with the article universe, I can’t say other than it gives me so much to take part in it.” #5, pharmacist. Staff perceptions of online-only pharmacies The interviewees describe several advantages and opportunities connected with counselling at an online-only pharmacy, but also acknowledge a number of disadvantages and difficulties. An obvious advantage is the opportunity to be more discrete than in a physical pharmacy as well as the easy accessibility for customers. This also enables staff to consult or have a dialogue with their colleagues about an issue without feeling the pressure from people in line at the counter and to investigate further before providing an answer. Most interviewees highlight that all customers get basic information when they buy medicines in the form of a standard email, which they can read if needed. “Of course, we also have customers who would come to the pharmacy and say: ‘I do not want to have any counselling at all’, but then they get this standard email anyways. […] And then they might be home and check their email and be like: ‘Oh, I might as well read my emails’. And in this way, I feel like we might reach a target group of people who are very determined not to talk to anyone.” #4, pharmacist. Other advantages mentioned are that online-only pharmacies can trace orders down to specific customers and have purchase restrictions. As disadvantages and services to develop further, many interviewees mention technical aspects such as challenges related to the pricing setting, prescriptions for children, health services such as the Inhalation Technique Assessment and the New Medicine service. All interviewees highlighted the lack of non-verbal communication at online-only pharmacies – the physical signs and symptoms of the customer and weighing these up against what the customer actually buys, as well as the tone and the mood of the conversation. “So we always try to be positive in our body language even though you can’t see our body language. Do you know what I mean?” #2, pharmacy technician - Insert table 2 here – Discussion Statement of key findings and interpretation Using both qualitative and quantitative methods, this study investigated how customer counselling takes place at an online-only pharmacy in Denmark, as well as the advantages and disadvantages of counselling in an online-only setting. Customers and types of inquiries The type of inquiries varies greatly. E-track shows that the majority of inquiries are related to OTC and prescription medicines in email counselling, whereas for the chat function, they constituted almost one third of all inquiries. Surprisingly, OTC and prescription medicines only constitute a small part of the observations carried out. This could be a reflection of the limited observation sample, but research has shown that OTC counselling [10] is very important for the patients. Ho et al. [11] investigated chat-based telepharmacy, where customers could contact a physical pharmacy in a chat-based system. Most inquiries were related to medicines [11], which is also the case for chat counselling in the present study according to e-track. The second-most frequently occurring inquiries were related to technical issues [11], which is also reflected in the observations of all three counselling channels in this study. Surprisingly, in the study by Ho et al., almost 20 % of the inquiries by chat were related to symptoms [11]. Symptom inquiries only constituted a small number in the present study. If counselling is based on a symptom or treatment of a symptom, staff often need to ask additional questions to get a full overview and understanding of the customer’s need. In the interviews, staff identified several different customer types. Elderly people were highlighted, as they both purchase products and use online counselling. Other studies also state that telepharmacy solutions (including online counselling) can be of great value for elderly people but that this part of the population may face severe difficulties engaging in telepharmacy solutions and not always have access to the technology [12-14]. This was also emphasized in our interviews showing that although elderly people might have technical difficulties related to online purchasing and counselling, staff could still guide them to complete the process. Customers seeking discretion were also highlighted in the data. These customers seek private surroundings to purchase medicines, which could be seen as intimate or taboo. In counselling situations, online-only pharmacies can maintain a high level of discretion, as the customer is the one who decides both the time and the place for counselling. In a Danish study, discretion is emphasized as a reason for the population to choose online-only pharmacies to purchase products and receive counselling [15-17]. Private homes are safe spaces for asking sensitive questions [18]. In the study on chat-based telepharmacy [11], many inquiries were related to organs in the reproductive system and sex hormones, which could indicate that customers seek telepharmacy solutions when requesting information about “embarrassing” subjects of a more private nature [11]. In physical pharmacies, there are often other people in the queue, which is likely to affect the dialogue and advice, because privacy is reduced [19]. At online pharmacies, this communication barrier can be reduced, as nobody is listening in. The staff also highlighted customers who cannot access the physical pharmacies and customers who are tired of physical pharmacies. The first group has been described in other studies, where telepharmacy solutions show a great potential to increase accessibility to the pharmacies and counselling on medicines [18, 20]. Synchronous versus asynchronous counselling In a physical community pharmacy, the customer and the pharmacy staff are present at the same time and can communicate both being aware of the recognized and non-recognized focus and needs of the other person. This is often not the case in online counselling situations, where chats and emails can work without having a synchronous conversation. The synchronous counselling channel, the telephone, has its pros and cons. For instance, staff expressed that counselling by telephone was more similar to counselling at physical pharmacies than the other methods. Thus, the telephone is an option for communication related to more complex inquiries, where staff may need to ask the customer additional questions to provide patient-centred counselling. Studies have shown that carrying out patient-centred counselling could be difficult even in a physical pharmacy [21-22], so synchronous conversations should be encouraged to identify the recognized and non-recognized needs of the customer. Emails are also used in online counselling. Here, staff can answer longer and more in-depth inquiries when more time is needed for staff to investigate the inquiry further, and it also gives them the opportunity to provide links to health-related articles, videos and other products. Additionally, staff can request more information by email. However, it could prolong the counselling if there is a lot of back and forth dialogue. The chat function allows for both staff and customers to ask questions and provide information faster than by email. However, staff explained that the chat function is more suitable for shorter and more simple inquiries. Most of the 500 inquiries made by Ho et al. [11] were medicine-related questions, and the second-most frequent inquiry type was related to technical questions, thus shorter and relatively uncomplicated questions. Here, customers can get a quick response and clarification, which speaks to the relevance of chat-based counselling. Similar results were found in a Turkish study [18]. While chat and email-based counselling (asynchronous communication) has clear advantages, these platforms are also limited compared to counselling over the telephone (synchronous communication) in more complex counselling situations where different parameters also play a role (e.g. tone of voice, how things are expressed verbally etc.). A study by Lim [23] presents the usability and limitations of different types of synchronous and asynchronous communication tools. Here, the real-time interaction of synchronous communication is highlighted as a usable feature. However, for the live chat the communication is mostly text-based, which may slow down the speed of the dialogue. The same applies to email counselling, where getting instant replies is a limitation. Similar results were found in the present study. Accessibility of medicines and related information The counselling channels in an online-only pharmacy are not accessible 24/7. However, the customers can shop products online around the clock, which is a difference from physical pharmacies. A study from the US [8] describes how customers have access to telephone counselling 24/7, and that a pharmacist being available around the clock can increase the general health of customers on aspects related to adherence and counselling by pharmacists by mail-order services. This contributed to a decrease in hospital visits and hospital admissions [8]. For the online-only pharmacy in Denmark, staff are only available during opening hours, but can be contacted from wherever the customer is located. The accessibility of health care professionals has been described as a major advantage of telepharmacy solutions, including counselling by online-only pharmacies [5]. The written information on the website of the online-only pharmacy can be accessed 24/7. This can benefit the customers who need information outside pharmacy opening hours. A Turkish study found that eight out of ten people aged between 15 and 39 used the internet as a source of information on health-related subjects [18]. Another Danish study showed that 14 % of pharmacy customers seek information prior to visiting the pharmacy. Most customers sought information on official and trustworthy sources of health-related information [24]. Additionally, a European study showed that more than half of the study participants viewed the internet as a good source of health-related information [18]. The written materials from the online-only pharmacy in our study therefore constitutes an important source for customers seeking information online. If questions arise, the online-only pharmacy can provide additional information via the three counselling channels. Finally, customers purchasing medicines from the online-only pharmacy always receive an auto-generated email with basic information about the product, a so-called standard email. The intent is to reflect the information given at physical pharmacies upon purchase of medicines. However, instead of choosing a few points for the customer to remember, important information can be described in the auto-generated standard email. On the other hand, the online-only pharmacy cannot ensure that the customer reads and understands this information. Communication in counselling through an online platform and breaking down barriers Interviews and observations in this study showed that the communication form plays a central role in the counselling situation. In physical pharmacies, the staff and customers can see each other, which is not an option at the online-only pharmacy. As a result, a large part of the non-verbal communication, such as body language, facial expressions and interpersonal interactions, is lacking. All interviewees expressed that the lack of non-verbal communication could present challenges when advising customers. In particular, it could be challenging to not be able to see the customer in person when assessing their physical signs and symptoms. This is also described in another study, where a lack of face-to-face interaction is described as an obstacle to staff ability for assessing the customer’s condition [5]. Some customers prefer direct interaction with health professionals when addressing their need for medical information [16, 18]. However, Skoy et al., when examining pharmacy students’ ability to advise customers through telepharmacy solutions, concluded that the students were successful in providing advice through telepharmacy [25]. Strengths and weaknesses The study comprised both quantitative and qualitative data, which ensured that information was provided on both the outreach and the depth of the counselling at the online-only pharmacy. Additionally, the study was based on a relatively small data set from only one of the two Danish online-only pharmacies. Future research For future studies it would be relevant to include both Danish online-only pharmacies to gain a broader understanding and observe whether the same conclusions can be made. Further research is also needed on customers’ experiences with counselling and how their needs are met, including the channels of information that they prefer. Conclusion Customers use online-only pharmacies as a channel to purchase and receive counselling about their medicines. Three channels for counselling were used in the online-only pharmacy studied: telephone, chat and email. Each channel has pros as well as cons and suits certain counselling situations better than others, depending on the customer’s needs and the complexity of the counselling needed. Different customer types use the online-only pharmacy, and thus the types of counselling requests differ as well. The online-only pharmacy is especially suitable for counselling about topics of discretion. As to written counselling, data shows a tendency to not provide information in a sufficiently patient-centred way, which may also be a limitation for online-only pharmacies related to counselling. Pharmacy staff state that they sometimes miss the non-verbal communication in the counselling situation. The study can be used in relation to online-only pharmacy set-ups in other countries to investigate and compare whether the same tendencies are seen here. Declarations Acknowledgements : Thank you to the online pharmacy for investing the time to participate in this study. Funding : No funds, grants or other types of support were received during the preparation of this manuscript. Competing interests: The authors have no relevant financial or non-financial interests to disclose Author contributions: All authors contributed to the study conception and design. Material preparation, data collection and analysis were performed by the two first authors (DP and LLR under the supervision of the two other authors). The first draft of the manuscript was written by the two first authors, and all authors commented on previous versions of the manuscript. All authors read and approved the final manuscript. Data availability : The datasets generated during and/or analysed during the current study are available from the corresponding author on reasonable request. Consent to participate: Informed consent was obtained from all individual participants included in the study. References Hohmeier CH, Gatwood J; Amazon Pharmacy: distraction or distribution; Am J Manag Care. 2021;27(8):e251-e253. doi: 10.37765/ajmc.2021.88719. Fittler A, Vida RG, Káplár M, et al. Consumers Turning to the Internet Pharmacy Market: Cross-Sectional Study on the Frequency and Attitudes of Hungarian Patients Purchasing Medications Online. J Med Internet Res. 2018; 20(8):e11115. Danish Competition and Consumer Authority, Finish Competition and Consumer Authority, Samkeppniseftirlitid, Konkurranse Tilsynet, Konkurrensverket. Joint Nordic Report: Online pharmacy markets in the Nordics [Internet]. 2021. 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Performance and Perceptions: Evaluation of Pharmacy Students’ Consultation via Telepharmacy. J Pharm Technol jPT Off Publ Assoc Pharm Tech. August 2015;31(4):155–60. Tables Table 1: Inquiries sought by customers Telephone Chat Email Total Type of inquiry: 1. OTC 2. Rx 3. Nutritional supplements 4. Skincare 5. Other goods 6. Technical questions 7. Other 1 1 1 3 4 8 2 1 2 0 0 5 1 0 1 2 3 3 1 1 2 3 5 4 6 10 10 4 Total 20 9 13 42 Table 2: Advantages and disadvantages of an online-only pharmacy (compared to a physical pharmacy) Cite Share Download PDF Status: Under Revision Version 1 posted Editorial decision: Major revisions 04 Jun, 2024 Reviewers agreed at journal 09 May, 2024 Reviewers invited by journal 06 May, 2024 Editor invited by journal 04 May, 2024 Editor assigned by journal 04 May, 2024 First submitted to journal 03 May, 2024 You are reading this latest preprint version Research Square lets you share your work early, gain feedback from the community, and start making changes to your manuscript prior to peer review in a journal. As a division of Research Square Company, we’re committed to making research communication faster, fairer, and more useful. We do this by developing innovative software and high quality services for the global research community. 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Also discoverable on Platform About Our Team In Review Editorial Policies Advisory Board Help Center Resources Author Services Accessibility API Access RSS feed Manage Cookie Preferences © Research Square 2026 | ISSN 2693-5015 (online) Privacy Policy Terms of Service Do Not Sell My Personal Information {"props":{"pageProps":{"initialData":{"identity":"rs-4354170","acceptedTermsAndConditions":true,"allowDirectSubmit":false,"archivedVersions":[],"articleType":"Research Article","associatedPublications":[],"authors":[{"id":299422192,"identity":"b560ca1a-b1b2-4117-9ed1-1582b8d37b19","order_by":0,"name":"Daniel Pjengaard","email":"","orcid":"","institution":"University of Copenhagen: Kobenhavns Universitet","correspondingAuthor":false,"prefix":"","firstName":"Daniel","middleName":"","lastName":"Pjengaard","suffix":""},{"id":299422193,"identity":"e6636c12-34a9-43c0-99aa-d44636936a18","order_by":1,"name":"Lærke Louise Rasmussen","email":"","orcid":"","institution":"University of Copenhagen: Kobenhavns Universitet","correspondingAuthor":false,"prefix":"","firstName":"Lærke","middleName":"Louise","lastName":"Rasmussen","suffix":""},{"id":299422194,"identity":"1772de42-99a0-4d62-8fbb-c6afdce32258","order_by":2,"name":"Charlotte Verner Rossing","email":"","orcid":"","institution":"University of Copenhagen: Kobenhavns Universitet","correspondingAuthor":false,"prefix":"","firstName":"Charlotte","middleName":"Verner","lastName":"Rossing","suffix":""},{"id":299422195,"identity":"f4d66f6a-9a9f-49e9-9cf4-dc9ae39a6da2","order_by":3,"name":"Lotte Stig Norgaard","email":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAZAAAAAyAQMAAABI0h/eAAAABlBMVEX///8AAABVwtN+AAAACXBIWXMAAA7EAAAOxAGVKw4bAAABAklEQVRIiWNgGAWjYBACPlQumw2INGBsYGBgnIFDCxsDM0gezk0jXcthIrSw9x9/8IHhjpx5/+KHnyvKztsb3G7ewDizjUF2ZgMOLTyHGRtnMDwzlrnxzFjyzLnbiRvuHCtg3NjGYDwbly0SyYzNPAyHE2dIHDCQbGy7nWBwI8eA8WEbQ+I8fFr+gLUc//yzse2cPXFaGEBa+HvMgLYcYNwA0gJ0WCJOh/EcNpzZY3DYWEKCp8yy4Vxy4swbaQUHZ5yTMMblfX72xgcfflQclpPgP775ZkOZnT3fjeSND3vKbGRnHMBhDRgYALFEAoIPVCyBTz3MPryGjoJRMApGwUgGAE8XXo3e6ArRAAAAAElFTkSuQmCC","orcid":"https://orcid.org/0000-0002-3490-0475","institution":"University of Copenhagen: Kobenhavns Universitet","correspondingAuthor":true,"prefix":"","firstName":"Lotte","middleName":"Stig","lastName":"Norgaard","suffix":""}],"badges":[],"createdAt":"2024-05-01 12:10:03","currentVersionCode":1,"declarations":"","doi":"10.21203/rs.3.rs-4354170/v1","doiUrl":"https://doi.org/10.21203/rs.3.rs-4354170/v1","draftVersion":[],"editorialEvents":[],"editorialNote":"","failedWorkflow":false,"files":[{"id":56478980,"identity":"130fce1b-4777-47f7-ac7d-ad6d15ea4cbd","added_by":"auto","created_at":"2024-05-14 17:58:06","extension":"png","order_by":1,"title":"Figure 1","display":"","copyAsset":false,"role":"figure","size":76593,"visible":true,"origin":"","legend":"\u003cp\u003eDistribution of inquiries by email between March 2021 and 28 February 2022.\u003c/p\u003e","description":"","filename":"floatimage1.png","url":"https://assets-eu.researchsquare.com/files/rs-4354170/v1/9c27a1ed2eb24677e9c45d28.png"},{"id":56478979,"identity":"7e743e2d-3e0d-4696-a063-52c12c3b5855","added_by":"auto","created_at":"2024-05-14 17:58:06","extension":"png","order_by":2,"title":"Figure 2","display":"","copyAsset":false,"role":"figure","size":68196,"visible":true,"origin":"","legend":"\u003cp\u003eNumber of inquiries on the chat between March 1 2021 and February 28 2022.\u003c/p\u003e","description":"","filename":"floatimage2.png","url":"https://assets-eu.researchsquare.com/files/rs-4354170/v1/a6c63c1dd8eb3456b2f41176.png"},{"id":56479004,"identity":"9917a462-e65b-4e54-8575-f14607156214","added_by":"auto","created_at":"2024-05-14 17:58:10","extension":"pdf","order_by":0,"title":"","display":"","copyAsset":false,"role":"manuscript-pdf","size":560616,"visible":true,"origin":"","legend":"","description":"","filename":"manuscript.pdf","url":"https://assets-eu.researchsquare.com/files/rs-4354170/v1/7c886748-7c5d-4407-ab5b-ef3bce1f987e.pdf"}],"financialInterests":"","formattedTitle":"Pros and cons of counselling at online-only pharmacies – a mixed methods case study.","fulltext":[{"header":"Impact statements","content":"\u003cp\u003e* Three channels for counselling were used in the online-only pharmacy studied: telephone, chat and email.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e*Online-only pharmacies are particularly suitable for counselling about topics of discretion.\u003c/p\u003e\n\u003cp\u003e*The advantages and disadvantages of counselling at online-only pharmacies compared to physical pharmacies are described and discussed. A disadvantage of online pharmacies is a tendency to not provide written information in a sufficiently patient-centred way.\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003eAn advantage is the possibility of providing asynchronous counselling.\u003c/p\u003e"},{"header":"Introduction","content":"\u003cp\u003eThe number of online pharmacies is growing all around the world. The fact that Amazon entered this area in 2020 emphasizes that the online distribution of medicines and counselling of patients in a quality-assured way will continue to increase, while not replacing physical counselling in community pharmacies [1]. Today, the internet has become an integral source of information about health-related issues. \u0026nbsp;Worldwide, around 4.5 % of all internet searches relate to health issues. Furthermore, 71 % of European internet users search for health information online at least once a year [2]. Online commerce has been one of the fastest growing sectors over the past two decades [3].\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAlong with the growth of the internet and technological solutions in general, health technology-related terms such as telemedicine and telepharmacy have also emerged. Telemedicine is defined as a \u0026ldquo;\u003cem\u003ehealth service performed using information and communication technology, whereby the patient and the health professional providing the service are made independent of a physical meeting\u003c/em\u003e\u0026rdquo; [4]. Telepharmacy is defined as \u0026ldquo;\u003cem\u003ethe provision of pharmaceutical care through the use of telecommunications and information technologies to patients at a distance\u003c/em\u003e\u0026rdquo; [5]. Examples include patient counselling and medicinal information from pharmacy to patient by email and telephone [6], which increases the availability of pharmacy staff and counselling.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAlongside the digital evolution, terms such as online pharmacies have emerged, but these terms are not thoroughly described in the literature. There are several types of online pharmacies, e.g. independent online pharmacies that operate online exclusively and which are not connected with a physical pharmacy [7], also referred to as an online-only pharmacy. A US-based study describing an online-only pharmacy linked to the Amazon chain, highlights a number of telepharmacy solutions, including 24/7 counselling and how the availability of pharmacists may increase patients\u0026rsquo; general health [8].\u003c/p\u003e\n\u003cp\u003eHow does the counselling at online-only pharmacies take place? What are the challenges and opportunities of operating a pharmacy as an online platform rather than as a traditional physical pharmacy \u0026ndash; both in terms of counselling and as a platform in general? The literature on counselling at an online-only pharmacy is limited.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAims\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe study investigates the scope, content and different platforms for counselling at an online-only pharmacy in Denmark and identifies the pros and cons of online counselling expressed by pharmacy staff.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEthics approval\u003c/strong\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eEthical approval of this study was not required according to Danish law. Data was collected at population level, and no personally attributable data was collected. \u0026nbsp;\u003c/p\u003e"},{"header":"Method","content":"\u003cp\u003eA mixed-methods approach was applied, including quantitative data extraction from a statistical tool, observational method and semi-structured interviews. Using these different methods gives the study depth and strengthens the description of a complex subject, just as method triangulation ensures that both qualitative and quantitative data is included.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eThe statistical tool e-track is used by the pharmacy for statistics on various parameters of their customer service. E-track includes all inquiries received by the online pharmacy by email and chat and has a function that filters customer inquiries into different categories according to the content.\u003cem\u003e\u0026nbsp;\u003c/em\u003eData on costumers\u0026rsquo; inquiries to the online pharmacy by email and chat was extracted between March 2021 and March 2022. Categories included in the data extraction were related to prescriptions, over-the-counter (OTC) medicines, medicines (e.g. non-registered specialities and magisterial medicines) and questions about symptoms and treatment, skincare, nutritional supplements and other goods (including nursing pads, various utensils, etc.). As to data analysis, data from each category was extracted as the number of inquiries per month, added for a total of one year and illustrated in a diagram. \u0026nbsp;\u003c/p\u003e\n\u003cp\u003eNon-participant observational data was collected at the online-only pharmacy for two days by observing one pharmacist and two pharmacy technicians in customer counselling situations by telephone, email and chat. This method was chosen to support the data from the interviews. Observations were based on a predefined observational guide where various parameters related to counselling were collected. Observations not related to the observational guide (spontaneous observations) were also recorded, e.g. relating to staff behaviour and communication. Data recorded from the observational guide was analyzed according to aligned criteria in collaboration by the two first authors and allocated to one of these categories: OTC, prescription medication (Rx), nutritional supplements, skincare, other goods, technical questions or other.\u003c/p\u003e\n\u003cp\u003eTo investigate the perspectives and experiences of online-only pharmacy staff, six semi-structured interviews were carried out with the pharmacists and pharmacy technicians who provided customer counselling at the pharmacy. A semi-structured interview guide focussing on mapping the counselling, types of inquiries and customers received and the pros and cons of online-only pharmacies was used. Participants were chosen by convenience sampling. To be included, participants had to have knowledge of online counselling, had to have performed it and to have training as either a pharmacist or a pharmacy technician. The interviews were performed and recorded on the video communication application Zoom. Each participant was offered to read through the transcript and provide feedback, however nobody made use of this offer. The interviews were transcribed from video recordings by the two first authors and analyzed by them as well based on a thematic coding approach [9]. Following the individual analysis, a common and final table of themes with the corresponding codes and quotes was developed as a base for the result description.\u0026nbsp;\u003c/p\u003e"},{"header":"Results","content":"\u003cp\u003eStatistical tool: e-track\u003c/p\u003e\n\u003cp\u003e- Insert figure 1 and figure 2 here -\u003c/p\u003e\n\u003cp\u003eIn March and February 2022, a total of 20,545 inquiries were received by email in the categories described in figure 1. Most of the inquiries concerned OTC medicines (6239, 30 %) and prescription medicines (10,602, 52 %). Other goods and skincare both made up 6 % (1,189 and 1,161 respectively) of all inquiries. On average, the mail channel received 56.3 inquiries related to these selected categories per day (see figure 1). In March and February 2022, a total of 2,941 inquiries were received on the chat in the categories described in figure 2. Most inquiries were related to the categories other goods and skincare (713, 24 %, and 636, 22 %, respectively). Eighteen percentage (516) of the inquiries concerned prescription medicine, while 13 % (389) concerned OTC medicine. On average, the chat received 9.4 inquiries per day related to these selected categories during its opening hours (see figure 2).\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cu\u003e\u003cbr\u003e\u0026nbsp;\u003c/u\u003e\u003c/em\u003eObservations:\u0026nbsp;\u003cbr\u003e\u0026nbsp;In total, 42 inquiries handled by three staff members in the customer counselling department by telephone, chat and email were observed. Twenty inquiries were entered by telephone, followed by 13 emails and nine chat inquiries. The inquiries were grouped into seven topic categories: OTC, Rx, nutritional supplements, skincare, other goods, technical questions and other topics. Most inquiries were related to the category other goods (10) and technical questions (10) across all three counselling channels.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e- Insert table 1 here -\u003c/p\u003e\n\u003cp\u003eOther than observations related to customer counselling inquiries, spontaneous observations were also recorded during the online counselling of customers. The observations were related to how staff communicated with the customers on the telephone and how staff used each other for professional sparring in counselling situations. When communicating with customers, the staff asked questions, provided feedback (both verbal and non-verbal) and used the pitch of their voices to emphasize different meanings of the conversation (e.g. a clear and defined sound when an issues was important, expressions of empathy and understanding and a harsher tone in situations where staff needed to get their message across). When staff used each other for professional sparring, it was often to confirm the counselling provided and/or to ask for help or forward the customer to a colleague.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cu\u003e\u003cbr\u003e\u0026nbsp;\u003c/u\u003eInterviews\u003cbr\u003e\u0026nbsp;Six semi-structured interviews were conducted in April 2022. All interviews lasted between 30 and 45 minutes. All participants were female and had work experience at the online-only pharmacy of between one and 11 years. Three major themes were identified with related subthemes. The major themes were (1) counselling of customers at online-only pharmacies, (2) quality of counselling and (3) staff perceptions of online-only pharmacies.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCounselling of customers at an online-only pharmacy\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;Counselling at online-only pharmacies can be initiated both by pharmacy staff and customers. The contacts initiated by customers take place mainly through direct counselling channels – telephone, email and chat. All channels present both advantages and disadvantages. Mail correspondence may be slow if the issue presented cannot be solved in a few emails. However, staff can investigate the presented issue further and more in-depth before providing an answer, which is a clear advantage. On the other hand, the chat function is described as a great counselling tool for short, quick and simple issues. Here the staff can ask questions and promptly get an answer from the customer and then provide the correct counselling. However, the limitation of this channel is that the correspondence may become too long or complicated. The telephone is the channel that most resembles counselling at a physical pharmacy. Staff can easily ask questions and go into more depth, which is why this channel is described as advantageous for longer and more complicated counselling situations.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“The telephone, it’s more like being at the counter. Of course, you can’t see the customer, but you can still hear and feel the mood, and other things to decode.\u003c/em\u003e” #5, pharmacist\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“On the other hand, I sometimes think: ‘This email would have been good in the chat’. Because you want to ask some counter questions.”\u0026nbsp;\u003c/em\u003e#5, pharmacist\u003c/p\u003e\n\u003cp\u003ePharmacy-initiated counselling includes standard emails sent when customers buy medicines or other goods from the online pharmacy website and contain basic, important, professional information. In this way, important information is provided even though the customer was never in contact with the staff at the online pharmacy. For some standard emails, the customer must reply to get the order approved, e.g. if a customer buys an excessive number of painkillers at one time.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAnother type of counselling are the written materials on the website, including texts describing the products and articles on health-related topics. One interviewee describes how these materials should support the customer’s decision-making in a qualified way. A general point from several interviews was that written counselling could more easily be misinterpreted than oral counselling.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“Counselling is also what is seen on the website. This is where you search [red: for information]. For me, the counselling starts there. It starts with the customer having an issue, and then you turn to the internet and search for the issue.”\u0026nbsp;\u003c/em\u003e#6, pharmacist\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTypes of inquiries and customers\u003cbr\u003e\u0026nbsp;\u003c/strong\u003eThe types of inquiries vary greatly, from questions about products to topics of discretion and technical issues. Counselling on specific symptoms is also seen, as well as customers wanting to know more about the excipients in the medicines or questions related to enzymes.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“Definitely also intimate questions or things people would not usually dare to ask at the [physical] pharmacy.”\u003c/em\u003e #4, pharmacist\u003c/p\u003e\n\u003cp\u003eDifferent customer types were highlighted, with emphasis on customers seeking discretion, people who cannot go to the pharmacies themselves and people who are simply tired of physical pharmacies. In addition, characteristics of customers were elderly people, younger people, families with children and people who know their medicines already.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“They buy these products because they think it is embarrassing to buy them at a [physical] pharmacy or because they are afraid that somebody comments anything loudly […].”\u0026nbsp;\u003c/em\u003e#1, pharmacy technician\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eQuality of counselling\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;The interviewees state that online-only pharmacies and physical pharmacies are two very different settings. The Danish online-only pharmacies are subject to the same legislative requirements for advice as the physical pharmacies. Some interviewees explain how the Danish Medicines Agency performs inspections of the online-only pharmacy to ensure that the pharmacy lives up to the legislation that requires pharmacies to inform and counsel based on the need of the patient. Some interviewees also acknowledge how the online counselling is different from that at physical pharmacies and how this could affect the use of guidelines:\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“We do live up to the legislation, you can say. We use some of the elements they [the Association of Danish Pharmacies] have. It is just not everything which makes a hundred percent sense [for online-only pharmacies to use].”\u0026nbsp;\u003c/em\u003e#5, pharmacist.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eMany interviewees state that counselling on the telephone resembles counselling in a physical pharmacy; thus the same quality of counselling would be expected. Written materials are also sources of quality counselling as they are created by the pharmacy staff. The same is stated by a pharmacist about the so-called standard emails; emails with basic information about specific active substances that are sent to the customers when they buy a specific product.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“Just to take part in creating these emails is extremely rewarding. And also with the article universe, I can’t say other than it gives me so much to take part in it.”\u003c/em\u003e #5, pharmacist.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStaff perceptions of online-only pharmacies\u003cbr\u003e\u0026nbsp;\u003c/strong\u003eThe interviewees describe several advantages and opportunities connected with counselling at an online-only pharmacy, but also acknowledge a number of disadvantages and difficulties. An obvious advantage is the opportunity to be more discrete than in a physical pharmacy as well as the easy accessibility for customers. This also enables staff to consult or have a dialogue with their colleagues about an issue without feeling the pressure from people in line at the counter and to investigate further before providing an answer. Most interviewees highlight that all customers get basic information when they buy medicines in the form of a standard email, which they can read if needed.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“Of course, we also have customers who would come to the pharmacy and say: ‘I do not want to have any counselling at all’, but then they get this standard email anyways. […] And then they might be home and check their email and be like: ‘Oh, I might as well read my emails’. And in this way, I feel like we might reach a target group of people who are very determined not to talk to anyone.”\u0026nbsp;\u003c/em\u003e#4, pharmacist.\u003c/p\u003e\n\u003cp\u003eOther advantages mentioned are that online-only pharmacies can trace orders down to specific customers and have purchase restrictions.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAs disadvantages and services to develop further, many interviewees mention technical aspects such as challenges related to the pricing setting, prescriptions for children, health services such as the Inhalation Technique Assessment and the New Medicine service. All interviewees highlighted the lack of non-verbal communication at online-only pharmacies – the physical signs and symptoms of the customer and weighing these up against what the customer actually buys, as well as the tone and the mood of the conversation.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e“So we always try to be positive in our body language even though you can’t see our body language. Do you know what I mean?”\u0026nbsp;\u003c/em\u003e#2, pharmacy technician\u003c/p\u003e\n\u003cp\u003e- Insert table 2 here –\u003c/p\u003e"},{"header":"Discussion","content":"\u003cp\u003e\u003cem\u003eStatement of key findings and interpretation\u003c/em\u003e\u003cstrong\u003e\u003cbr\u003e\u0026nbsp;\u003c/strong\u003eUsing both qualitative and quantitative methods, this study investigated how customer counselling takes place at an online-only pharmacy in Denmark, as well as the advantages and disadvantages of counselling in an online-only setting.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCustomers and types of inquiries\u003cbr\u003e\u0026nbsp;The type of inquiries varies greatly. E-track shows that the majority of inquiries are related to OTC and prescription medicines in email counselling, whereas for the chat function, they constituted almost one third of all inquiries. Surprisingly, OTC and prescription medicines only constitute a small part of the observations carried out. This could be a reflection of the limited observation sample, but research has shown that OTC counselling [10] is very important for the patients. Ho et al. [11] investigated chat-based telepharmacy, where customers could contact a physical pharmacy in a chat-based system. Most inquiries were related to medicines [11], which is also the case for chat counselling in the present study according to e-track. The second-most frequently occurring inquiries were related to technical issues [11], which is also reflected in the observations of all three counselling channels in this study. Surprisingly, in the study by \u0026nbsp;Ho et al., almost 20 % of the inquiries by chat were related to symptoms [11]. Symptom inquiries only constituted a small number in the present study. If counselling is based on a symptom or treatment of a symptom, staff often need to ask additional questions to get a full overview and understanding of the customer\u0026rsquo;s need. \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIn the interviews, staff identified several different customer types. Elderly people were highlighted, as they both purchase products and use online counselling. Other studies also state that telepharmacy solutions (including online counselling) can be of great value for elderly people but that this part of the population may face severe difficulties engaging in telepharmacy solutions and not always have access to the technology [12-14]. This was also emphasized in our interviews showing that although elderly people might have technical difficulties related to online purchasing and counselling, staff could still guide them to complete the process.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCustomers seeking discretion were also highlighted in the data. These customers seek private surroundings to purchase medicines, which could be seen as intimate or taboo. In counselling situations, online-only pharmacies can maintain a high level of discretion, as the customer is the one who decides both the time and the place for counselling. In a Danish study, discretion is emphasized as a reason for the population to choose online-only pharmacies to purchase products and receive counselling [15-17]. Private homes are safe spaces for asking sensitive questions [18]. In the study on chat-based telepharmacy [11], many inquiries were related to organs in the reproductive system and sex hormones, which could indicate that customers seek telepharmacy solutions when requesting information about \u0026ldquo;embarrassing\u0026rdquo; subjects of a more private nature [11]. In physical pharmacies, there are often other people in the queue, which is likely to affect the dialogue and advice, because privacy is reduced [19]. At online pharmacies, this communication barrier can be reduced, as nobody is listening in.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eThe staff also highlighted customers who cannot access the physical pharmacies and customers who are tired of physical pharmacies. The first group has been described in other studies, where telepharmacy solutions show a great potential to increase accessibility to the pharmacies and counselling on medicines [18, 20].\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eSynchronous versus asynchronous counselling\u003cbr\u003e\u0026nbsp;In a physical community pharmacy, the customer and the pharmacy staff are present at the same time and can communicate both being aware of the recognized and non-recognized focus and needs of the other person. This is often not the case in online counselling situations, where chats and emails can work without having a synchronous conversation. The synchronous counselling channel, the telephone, has its pros and cons. For instance, staff expressed that counselling by telephone was more similar to counselling at physical pharmacies than the other methods. Thus, the telephone is an option for communication related to more complex inquiries, where staff may need to ask the customer additional questions to provide patient-centred counselling. Studies have shown that carrying out patient-centred counselling could be difficult even in a physical pharmacy [21-22], so synchronous conversations should be encouraged to identify the recognized and non-recognized needs of the customer.\u003c/p\u003e\n\u003cp\u003eEmails are also used in online counselling. Here, staff can answer longer and more in-depth inquiries when more time is needed for staff to investigate the inquiry further, and it also gives them the opportunity to provide links to health-related articles, videos and other products. Additionally, staff can request more information by email. However, it could prolong the counselling if there is a lot of back and forth dialogue. The chat function allows for both staff and customers to ask questions and provide information faster than by email. However, staff explained that the chat function is more suitable for shorter and more simple inquiries. Most of the 500 inquiries made by Ho et al. [11] were medicine-related questions, and the second-most frequent inquiry type was related to technical questions, thus shorter and relatively uncomplicated questions. Here, customers can get a quick response and clarification, which speaks to the relevance of chat-based counselling. Similar results were found in a Turkish study [18].\u003c/p\u003e\n\u003cp\u003eWhile chat and email-based counselling (asynchronous communication) has clear advantages, these platforms are also limited compared to counselling over the telephone (synchronous communication) in more complex counselling situations where different parameters also play a role (e.g. tone of voice, how things are expressed verbally etc.). A study by Lim [23] presents the usability and limitations of different types of synchronous and asynchronous communication tools. Here, the real-time interaction of synchronous communication is highlighted as a usable feature. However, for the live chat the communication is mostly text-based, which may slow down the speed of the dialogue. The same applies to email counselling, where getting instant replies is a limitation. Similar results were found in the present study.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAccessibility of medicines and related information\u003cbr\u003eThe counselling channels in an online-only pharmacy are not accessible 24/7. However, the customers can shop products online around the clock, which is a difference from physical pharmacies. A study from the US [8] describes how customers have access to telephone counselling 24/7, and that a pharmacist being available around the clock can increase the general health of customers on aspects related to adherence and counselling by pharmacists by mail-order services. This contributed to a decrease in hospital visits and hospital admissions [8]. For the online-only pharmacy in Denmark, staff are only available during opening hours, but can be contacted from wherever the customer is located. The accessibility of health care professionals has been described as a major advantage of telepharmacy solutions, including counselling by online-only pharmacies [5].\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eThe written information on the website of the online-only pharmacy can be accessed 24/7. This can benefit the customers who need information outside pharmacy opening hours. A Turkish study found that eight out of ten people aged between 15 and 39 used the internet as a source of information on health-related subjects [18]. Another Danish study showed that 14 % of pharmacy customers seek information prior to visiting the pharmacy. Most customers sought information on official and trustworthy sources of health-related information [24]. Additionally, a European study showed that more than half of the study participants viewed the internet as a good source of health-related information [18]. The written materials from the online-only pharmacy in our study therefore constitutes an important source for customers seeking information online. If questions arise, the online-only pharmacy can provide additional information via the three counselling channels.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eFinally, customers purchasing medicines from the online-only pharmacy always receive an auto-generated email with basic information about the product, a so-called standard email. The intent is to reflect the information given at physical pharmacies upon purchase of medicines. However, instead of choosing a few points for the customer to remember, important information can be described in the auto-generated standard email. On the other hand, the online-only pharmacy cannot ensure that the customer reads and understands this information.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCommunication in counselling through an online platform and breaking down barriers\u003cbr\u003e\u0026nbsp;Interviews and observations in this study showed that the communication form plays a central role in the counselling situation. In physical pharmacies, the staff and customers can see each other, which is not an option at the online-only pharmacy. As a result, a large part of the non-verbal communication, such as body language, facial expressions and interpersonal interactions, is lacking. All interviewees expressed that the lack of non-verbal communication could present challenges when advising customers. In particular, it could be challenging to not be able to see the customer in person when assessing their physical signs and symptoms. This is also described in another study, where a lack of face-to-face interaction is described as an obstacle to staff ability for assessing the customer\u0026rsquo;s condition [5]. Some customers prefer direct interaction with health professionals when addressing their need for medical information [16, 18]. However, Skoy et al., when examining pharmacy students\u0026rsquo; ability to advise customers through telepharmacy solutions, concluded that the students were successful in providing advice through telepharmacy [25].\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eStrengths and weaknesses\u003c/em\u003e\u003cstrong\u003e\u003cbr\u003e\u0026nbsp;\u003c/strong\u003eThe study comprised both quantitative and qualitative data, which ensured that information was provided on both the outreach and the depth of the counselling at the online-only pharmacy. Additionally, the study was based on a relatively small data set from only one of the two Danish online-only pharmacies.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eFuture research\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eFor future studies it would be relevant to include both Danish online-only pharmacies to gain a broader understanding and observe whether the same conclusions can be made. Further research is also needed on customers\u0026rsquo; experiences with counselling and how their needs are met, including the channels of information that they prefer.\u003c/p\u003e"},{"header":"Conclusion","content":"\u003cp\u003eCustomers use online-only pharmacies as a channel to purchase and receive counselling about their medicines. Three channels for counselling were used in the online-only pharmacy studied: telephone, chat and email. Each channel has pros as well as cons and suits certain counselling situations better than others, depending on the customer\u0026rsquo;s needs and the complexity of the counselling needed. Different customer types use the online-only pharmacy, and thus the types of counselling requests differ as well. The online-only pharmacy is especially suitable for counselling about topics of discretion. As to written counselling, data shows a tendency to not provide information in a sufficiently patient-centred way, which may also be a limitation for online-only pharmacies related to counselling. Pharmacy staff state that they sometimes miss the non-verbal communication in the counselling situation. The study can be used in relation to online-only pharmacy set-ups in other countries to investigate and compare whether the same tendencies are seen here.\u003c/p\u003e"},{"header":"Declarations","content":"\u003cp\u003e\u003cstrong\u003eAcknowledgements\u003c/strong\u003e\u003cstrong\u003e:\u003c/strong\u003e Thank you to the online pharmacy for investing the time to participate in this study.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eFunding\u003c/strong\u003e\u003cstrong\u003e:\u003c/strong\u003e No funds, grants or other types of support were received during the preparation of this manuscript.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCompeting interests:\u003c/strong\u003e The authors have no relevant financial or non-financial interests to disclose\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAuthor contributions:\u003c/strong\u003e All authors contributed to the study conception and design. Material preparation, data collection and analysis were performed by the two first authors (DP and LLR under the supervision of the two other authors). The first draft of the manuscript was written by the two first authors, and all authors commented on previous versions of the manuscript. All authors read and approved the final manuscript.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eData availability\u003c/strong\u003e\u003cem\u003e:\u0026nbsp;\u003c/em\u003eThe datasets generated during and/or analysed during the current study are available from the corresponding author on reasonable request.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eConsent to participate:\u003c/strong\u003e Informed consent was obtained from all individual participants included in the study.\u0026nbsp;\u003c/p\u003e"},{"header":"References","content":"\u003col\u003e\n\u003cli\u003eHohmeier CH, Gatwood J; Amazon Pharmacy: distraction or distribution; Am J Manag Care. 2021;27(8):e251-e253. doi: 10.37765/ajmc.2021.88719.\u003c/li\u003e\n\u003cli\u003eFittler A, Vida RG, K\u0026aacute;pl\u0026aacute;r M, et al. Consumers Turning to the Internet Pharmacy Market: Cross-Sectional Study on the Frequency and Attitudes of Hungarian Patients Purchasing Medications Online. 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Advanced Science and Technology Letters Vol.143 (AST 2017):230-234. \u003c/li\u003e\n\u003cli\u003eBurghle A, Abrahamsen B, Lundby C et al. Customers\u0026rsquo; information seeking behavior prior to community pharmacy visits: A community pharmacy survey. Res Social Adm Pharm. October 2020;16(10):1442\u0026ndash;6. \u003c/li\u003e\n\u003cli\u003eSkoy ET, Eukel HN, Frenzel JE et al. Performance and Perceptions: Evaluation of Pharmacy Students\u0026rsquo; Consultation via Telepharmacy. J Pharm Technol jPT Off Publ Assoc Pharm Tech. August 2015;31(4):155\u0026ndash;60. \u003c/li\u003e\n\u003c/ol\u003e"},{"header":"Tables","content":"\u003cp\u003e\u003cstrong\u003eTable 1:\u0026nbsp;\u003c/strong\u003eInquiries sought by customers\u0026nbsp;\u003c/p\u003e\n\u003ctable border=\"1\" cellspacing=\"0\" cellpadding=\"0\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd width=\"47.095435684647306%\" valign=\"top\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"15.560165975103734%\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cem\u003eTelephone\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"11.825726141078839%\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cem\u003eChat\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"13.692946058091286%\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cem\u003eEmail\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"11.825726141078839%\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cem\u003eTotal\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd width=\"47.095435684647306%\" valign=\"top\"\u003e\n \u003cp\u003e\u003cstrong\u003eType of inquiry:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e1. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eOTC\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e2. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eRx\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e3. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eNutritional supplements\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e4. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eSkincare\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e5. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eOther goods\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e6. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eTechnical questions\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e7. \u0026nbsp; \u0026nbsp;\u003cstrong\u003eOther\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"15.560165975103734%\"\u003e\n \u003cp\u003e\u0026nbsp;\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003cp\u003e4\u003c/p\u003e\n \u003cp\u003e8\u003c/p\u003e\n \u003cp\u003e2\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"11.825726141078839%\"\u003e\n \u003cp\u003e\u0026nbsp;\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e2\u003c/p\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"13.692946058091286%\"\u003e\n \u003cp\u003e\u0026nbsp;\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e2\u003c/p\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003cp\u003e2\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"11.825726141078839%\"\u003e\n \u003cp\u003e\u0026nbsp;\u003c/p\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003cp\u003e4\u003c/p\u003e\n \u003cp\u003e6\u003c/p\u003e\n \u003cp\u003e10\u003c/p\u003e\n \u003cp\u003e10\u003c/p\u003e\n \u003cp\u003e4\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd width=\"47.095435684647306%\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cem\u003eTotal\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"15.560165975103734%\"\u003e\n \u003cp\u003e\u003cstrong\u003e20\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"11.825726141078839%\"\u003e\n \u003cp\u003e\u003cstrong\u003e9\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"13.692946058091286%\"\u003e\n \u003cp\u003e\u003cstrong\u003e13\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd width=\"11.825726141078839%\"\u003e\n \u003cp\u003e\u003cstrong\u003e42\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTable 2:\u003c/strong\u003e Advantages and disadvantages of an online-only pharmacy (compared to a physical pharmacy)\u003c/p\u003e\n\u003cp\u003e\u003cimg 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Pharmacy","twitterHandle":"","acdcEnabled":true,"dfaEnabled":true,"editorialSystem":"em","reportingPortfolio":"Springer Hybrid","inReviewEnabled":true,"inReviewRevisionsEnabled":false},"keywords":"","lastPublishedDoi":"10.21203/rs.3.rs-4354170/v1","lastPublishedDoiUrl":"https://doi.org/10.21203/rs.3.rs-4354170/v1","license":{"name":"CC BY 4.0","url":"https://creativecommons.org/licenses/by/4.0/"},"manuscriptAbstract":"\u003cp\u003e\u003cstrong\u003eBackground:\u003c/strong\u003eThe proliferation of online-only pharmacies globally is notable, yet there remains a dearth of literature regarding the practices of counseling within these platforms.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAim\u003c/strong\u003e: This study aims to explore the breadth, content, and various platforms utilized for counseling within an online-only pharmacy in Denmark. It further seeks to delineate the advantages and disadvantages of online counseling as perceived by the pharmacy staff.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMethod: \u003c/strong\u003eEmploying a mixed methods approach, the study involved quantitative data extraction utilizing a statistical tool (e-track), two days of observation of pharmacy staff, and six semi-structured interviews with pharmacy staff.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResults: \u003c/strong\u003eAnalysis revealed that the majority of inquiries received by the pharmacy via email pertained to prescription medicines (52%), while chat inquiries primarily focused on \"other goods and skin care\" (24%). Observations indicated that inquiries across telephone, chat, and email channels predominantly related to \"other goods\" and \"technical questions\". The pharmacy demonstrated particular efficacy in counseling on discreet topics, though there was a tendency towards inadequately patient-centered written communication. Furthermore, pharmacy staff occasionally overlooked non-verbal cues in counseling interactions.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eConclusion\u003c/strong\u003e: The online-only pharmacy utilized three distinct counseling channels—telephone, chat, and email—each presenting unique advantages and challenges. Customer demographics varied, influencing the nature of counseling inquiries. Future research should explore patient experiences and preferences regarding counseling, as well as their specific informational channel preferences.\u003c/p\u003e","manuscriptTitle":"Pros and cons of counselling at online-only pharmacies – a mixed methods case study.","msid":"","msnumber":"","nonDraftVersions":[{"code":1,"date":"2024-05-14 17:58:01","doi":"10.21203/rs.3.rs-4354170/v1","editorialEvents":[{"type":"communityComments","content":0},{"type":"decision","content":"Major revisions","date":"2024-06-04T08:27:40+00:00","index":"","fulltext":""},{"type":"reviewerAgreed","content":"","date":"2024-05-09T08:01:35+00:00","index":0,"fulltext":""},{"type":"reviewersInvited","content":"","date":"2024-05-06T21:38:51+00:00","index":"","fulltext":""},{"type":"editorInvited","content":"International Journal of Clinical Pharmacy","date":"2024-05-04T09:12:58+00:00","index":"","fulltext":""},{"type":"editorAssigned","content":"","date":"2024-05-04T04:27:58+00:00","index":"","fulltext":""},{"type":"submitted","content":"International Journal of Clinical Pharmacy","date":"2024-05-03T06:09:51+00:00","index":"","fulltext":""}],"status":"published","journal":{"display":true,"email":"[email protected]","identity":"international-journal-of-clinical-pharmacy","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"ijcp","sideBox":"Learn more about [International Journal of Clinical Pharmacy](https://www.springer.com/journal/11096)","snPcode":"11096","submissionUrl":"https://submission.nature.com/new-submission/11096/3","title":"International Journal of Clinical Pharmacy","twitterHandle":"","acdcEnabled":true,"dfaEnabled":true,"editorialSystem":"em","reportingPortfolio":"Springer Hybrid","inReviewEnabled":true,"inReviewRevisionsEnabled":false}}],"origin":"","ownerIdentity":"f3327f0b-943f-44b8-9367-0d2e02047ea8","owner":[],"postedDate":"May 14th, 2024","published":true,"recentEditorialEvents":[],"rejectedJournal":[],"revision":"","amendment":"","status":"in-revision","subjectAreas":[],"tags":[],"updatedAt":"2024-07-18T05:47:16+00:00","versionOfRecord":[],"versionCreatedAt":"2024-05-14 17:58:01","video":"","vorDoi":"","vorDoiUrl":"","workflowStages":[]},"version":"v1","identity":"rs-4354170","journalConfig":"researchsquare"},"__N_SSP":true},"page":"/article/[identity]/[[...version]]","query":{"redirect":"/article/rs-4354170","identity":"rs-4354170","version":["v1"]},"buildId":"qtupq5eGEP_6zYnWcrvyt","isFallback":false,"isExperimentalCompile":false,"dynamicIds":[84888],"gssp":true,"scriptLoader":[]}