Sentiment Analysis of Student Feedback on Flexible Learning

The World Health Organization declares COVID-19 as a global pandemic, which disrupts classes around the world. This study aims to reveal the sentiment of the students on flexible learning, specifically about online education. The Public Relations and Publication Office of Pangasinan State University (PRPIO) posted a thread on its Facebook page asking the students how they feel about the flexible learning modality implemented by the institution. All Students are invited to comment on possible problems that they may encounter in synchronous online delivery of instruction. Automated extraction was used to mine comments from the specific post on the official page per quarter. Most of the respondents mentioned that they faced issues during the first quarter, and most of the respondents were worried about internet connectivity during the first quarter. While students provided negative sentiments during the first quarter of the year 2021, the trendline was changed to the last quarter.