Mothers satisfaction on delivery service and associated factors among mothers who gave birth at Gondar University specialized and teaching hospital, Northwest Ethiopia 2018.

Abstract Background: Assessing maternal satisfaction level on maternal health care services is agreeable proxy to improve the quality of health care service, maternal health service utilization and providing client centered care. Therefore, the aim of this study was to assess the mothers’ satisfaction level and associated factors on delivery care of Gondar specialized teaching hospital, Northwest Ethiopia. Methods: A Hospital based cross-sectional study with an exit interview was conducted in Gondar university referral hospital, from November 1 to 31 2018. Total of Four hundred seventy-one postpartum mothers were participated in the study. Systematic random sampling method was employed to recruit study participants. The collected data was checked visually for incompleteness and entered to Epi-info version 7 statistical software and exported to SPSS version 20 software to descriptive, bi-variable and multivariable logistic analysis. Finally, the result was presented in tables and graphs. Results: The magnitude of mothers’ satisfaction on delivery service was 21.2%, with 95% Cl (17.6, 25.1). In multivariable logistic analysis, Residence being Urban with odd ratio 0.34 (AOR=0.34; 95% CI 0.17, 0.68), Spontaneous vaginal delivery with odd ratio 0.28 [AOR=0.28; 95%; Cl (0.14, 0.57] and Child birth space interval of 12-24 months with odd ratio 0.22 [AOR=0.22; 95%; Cl (0.08,0.55)] were inversely associated with mothers’ satisfaction. while, short waiting time to see health care providers with odd ratio 9.69 [AOR=9.69; 95% Cl: (3.16,29.76)] was positively associated with mothers’ satisfaction on childbirth care services. Conclusion and Recommendation: The overall satisfaction of mothers on facility based child birth care is low when compared with other studies. Urban dwellers, mode of delivery and short child birth space interval and short waiting time to see health care providers were significantly associated with mother’s satisfaction level of facility delivery care services. Therefore, to elating the faced maternal health care services quality difficulty, the policymakers and quality improvement program designers need to give attention on activities that change wrong perceptions of mothers on mode of delivery and intervention that ensure normal healthy child birth space time interval.