Assessing the Effect of Therapeutic Communication on Patient Satisfaction

Assessing the Effect of Therapeutic Communication on Patient Satisfaction | Research Square window.SnipcartSettings = { analytics: { enabled: false } }; (function() { var accessVector = localStorage.getItem('access_vector') || ''; window.dataLayer = window.dataLayer || []; if (accessVector) { window.dataLayer.push({ user: { profile: { profileInfo: { snid: accessVector } } } }); } })(); (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-K279D39R'); Browse Preprints In Review Journals COVID-19 Preprints AJE Video Bytes Research Tools Research Promotion AJE Professional Editing AJE Rubriq About Preprint Platform In Review Editorial Policies Our Team Advisory Board Help Center Sign In Submit a Preprint Cite Share Download PDF Research Article Assessing the Effect of Therapeutic Communication on Patient Satisfaction Shravani Wankhade, DIPTI TANDALE, Dr Amit Reche, Dr Ayushi Sharma This is a preprint; it has not been peer reviewed by a journal. https://doi.org/ 10.21203/rs.3.rs-8327720/v1 This work is licensed under a CC BY 4.0 License Status: Under Revision Version 1 posted 21 You are reading this latest preprint version Abstract Reviewing the significance, difficulties, tactics, and training of Communication between dentists and patients is goal of this study. Good communication between patients and oral healthcare professionals is emphasized by the World Dental Federation (FDI) as a crucial element of high-quality care. Dentists can accurately and successfully convey vital medical information to patients when they have effective communication with their patients. It increases the dentist's productivity, increases self-assurance, lessens work-related stress, and lowers the possibility of a lawsuit or complaint. Additionally, it reduces dental anxiety and dread, fosters Patients' faith in dentists, attends to patients' wants, boosts patient compliance to better results of treatment, and eventually results in increased patient satisfaction. A total 400 questionnaire were filled by the patients who visited Sharad Pawar Dental College and Hospital, Wardha Maharashtra in the time span of three months (From 1 st April 2025 to 1 st July 2025) and informed consent was filled by every patient who participated in study. Questionnaire was conducted based on empathy, responsiveness, respect and understanding. The acquired data was then studied using t test. A positive effect of therapeutic communication on patient satisfaction was demonstrated by a one-sample t-test, which showed that the mean satisfaction score was significantly higher than the neutral value of 3.0 (p < 0.001). Empathy effective communication patient satisfaction responsiveness Figures Figure 1 Introduction A health care provider's therapeutic communication is their cornerstone. Building comprehension, trust, and treatment compliance all depend on it. In public health dentistry, good communication between the patient and the dentist is essential since treatment outcomes are greatly impacted by patient satisfaction and compliance. Because dental procedures are often painful and anxiety provoking, dentists need to use therapeutic communication techniques that are aimed at positive and reassuring the patients. Cordial and empathic communication, as well as culture-sensitive discourse, enhances patient–provider interaction which leads to better understanding of the treatment, increased trust, and higher satisfaction with the health services.[1] In order to guarantee that patients receive the proper dental care, comprehend their diagnoses and available treatments, and feel supported throughout the care process, communication is an essential component of healthcare delivery. [2]. "A person's feeling of pleasure or disappointment resulting from comparing a product's perceived performance or outcome, in relation to his or her expectations" is Kotler's definition of satisfaction. [3] A small number dental studies have looked at whether patients' expectations were met by contrasting their perceptions of ideal behaviour with dentists' actual behaviour.[4] Patients who feel recognized, valued, and invited into consultation are likely to follow the recommended treatment, return for appointments, and endorse the services to other prospective patients.[8] In addition, in a public healthcare environment where the patients come from different socioeconomic statuses and with varying degrees of health literacy, such as clear and considerate communication can address barriers to care.[9] The impact of The impact of therapeutic communication on patient satisfaction has not received much attention in public oral health clinics, despite its importance. Improved patient outcomes and healthcare delivery can result from an understanding of how communication tactics affect patient experiences.[10] To assess the impacts of therapeutic communication on patient satisfaction in public oral health clinics, this study will also examine how it affects treatment adherence. Within the domain of dentistry, key components of successful dentist-patient communication during medical interactions are generally understood to be: (1) establishing a rapport (2) gathering information; (3) exchanging data (4) including patients in the decision-making process (5) attending to emotional requirements and (6) encouraging unacceptable behaviour related to the disease and treatment.[4]. Since the total success of the dental practice depends on the dentists' capacity to understand patients as distinct individuals, recognize their needs and desires, and assist them in making knowledgeable choices that are in their best interests, good communication is crucial in the dental industry.[12] A dentist's diagnostic accuracy and efficiency can be increased by effective patient-dentist communication.[11] Dental practitioners can assess patients' comprehension and acceptance of dental advice by using telecommunication technologies. Dentists may now easily and remotely discover more about the preferences, concerns, and general health of their patients. According to a study on tele-dentistry's use of intraoral scans for remote diagnostics, the practice was successful in detecting dental abnormalities and allowed for a quicker patient screening and triage procedure.[5] Benefits of Dentist–Patient Communication Both patients and dentists gain greatly from good dentist-patient communication. It enables dentists to give patients with crucial oral healthcare information in an accurate and efficient manner, improving the standard of dental care they receive. It decreases the likelihood of complaints or lawsuits, increases self-confidence, decreases professional stress, and increases dentists' efficiency. Additionally, it reduces dental anxiety and dread, fosters patient-dentist trust, attends to requirements and preferences of patients, and boosts patient adherence to better treatment results [13]. Good dialogue between the patient and the dentist increases patient satisfaction by arming the latter with the information they need to choose the best course of action. The majority of the advantages are intricately linked and not entirely distinct from one another.[14] Challenges of Dentist–Patient Communication Every dentist has to deal with the consequences of poor communication to some degree. A number of things make it difficult for patients and dentists to communicate effectively.[15] Common obstacles to dentist-patient communication in dental practice include time limits, difficulty building rapport, patients' low health literacy, dentists' inadequate communication abilities and dentists' opinions, language problems. Objectives 1. To determine how effective therapeutic communication affects the satisfaction of patients in public health dentistry. 2. To examine different communication determinants of patients’ satisfaction. Methodology The questionnaire was filled out by every patient who visited Sharad Pawar Dental College and Hospital between 1 April 2025 to 1 July 2025, a period of three months. The two aspects of the service quality model—responsiveness and empathy—were the focus of the questionnaire. Both descriptive statistics and inferential statistics (t test) were used to evaluate the collected data. Study Design: Cross-sectional observational study. Study Setting: Department of Public Health Dentistry in a dental college/hospital. In period of 3 months total 400 patients who visited Sharad Pawar Dental College and Hospital filled the questionnaire. The questionnaire was divided into three parts. First part of questionnaire contained questions related to demographic details of the patient. Second part was designed to understand expectations of patient. Third part contained open ended questions. Inclusion Criteria Patients 18 years and older. Patients undergoing treatment at Sharad Pawar Dental College and Hospital. Exclusion Criteria Patients whose communication abilities are impaired due to cognitive conditions. Patients who consented to participate, but changed their mind. Data Collection Method Designed questionnaire consisting of: Biodata of the patient. Evaluation of the communication of the dentist by the patient using the validated Communication Assessment Tool. Assessment of satisfaction by patients using a 5point Likert type scale, where items are scored as “strongly agree” (1), “agree” (2), “neutral” (3), “disagree” (4), “strongly disagree” (5) Data Analysis Descriptive statistics (mean, standard deviation). Ethical Considerations The appropriate institutional body gave approval for ethical consideration. Consent for participation on the study was collected from everyone. Identity of the patients who gave the responses was kept secret. Result Demographic Profile of Participants In total, 400 patients were included in the study. The respondents were a varied representation of adult inpatients in the general medical and surgical wards. Participants were 18 to 70 years of age, with a mean age of 41.2 ± 12.6 years. There were both male and female patients in the sample, with a slight predominance of females (53%). Most of the participants were admitted for general dental conditions (60%), followed by postoperative care (25%) and minor surgical procedures (15%). Descriptive Statistics of Patient Satisfaction A 10-item, 5-point Likert scale (1 = strongly disagree, 5 = strongly agree) structured questionnaire was used to assess patient satisfaction. Active listening, empathy, emotional support, clarity of explanation, and respect were among the components of therapeutic communication that were evaluated. Following a thorough analysis of all the responses (n = 400 data points), a mean satisfaction score of 4.16 ± 0.63 was found, demonstrating the respondents' high level of satisfaction. The means of the individual items, which ranged from 4.12 to 4.22, show that every aspect of communication was consistently rated favourably. The majority of patients clearly rated their experiences as "agree" or "strongly agree," with a median score of 4.0 overall and an interquartile range of 4 to 5. More than 85% of the participants gave a rating of 4 or 5, indicating favourable opinions regarding the merit of staff communication, according to the distribution of the scores' frequencies. Less than 5% of the replies had a rating of 1 or 2 (dissatisfaction), indicating that negative experiences were rare. Patients appear to have a generally favourable opinion of therapeutic communication practices, as indicated by the relatively low standard deviation (SD = 0.63), which shows little diversity in response. Inferential Analysis A one-sample t-test was used to determine whether the assessed level of satisfaction differed significantly from the neutral standard (a mean score of 3 on the Likert scale) The null hypothesis (H₀) presumed that the actual mean satisfaction score was 3, signifying neither satisfaction nor dissatisfaction. The t-test results were a p < 0.0001, and these were significant at the 0.05 level. The fact that the p-value is so very small, showing the likelihood of achieving such a high mean by chances virtually nil if patient satisfaction were really impartial. the 95% confidence interval for the mean satisfaction score was about [4.14, 4.18], which is wholly above the neutral point of 3. This again confirms that patients had a uniformly positive response towards the therapeutic communication practices employed by the healthcare professionals. Question-Wise Analysis A more detailed examination of individual items of the questionnaire revealed that all therapeutic communication domains helped positively contribute to patient satisfaction. The mean scores per item were as follows: (Q refers to Question) Q 1. Active Listening (M = 4.15, SD = 0.58) Q 2. Empathy and Understanding (M = 4.14, SD = 0.66) Q 3. Respect and Courtesy (M = 4.12, SD = 0.65) Q 4. Clarity of Information (M = 4.14, SD = 0.64) Q 5. Encouragement and Emotional Support (M = 4.17, SD = 0.69) Q 6 Non-verbal Communication and Body Language (M = 4.17, SD = 0.64) Q 7 Responsiveness to Needs (M = 4.22, SD = 0.63) Q 8 Confidentiality and Privacy (M = 4.16, SD = 0.63) Q 9 Trust and Comfort (M = 4.21, SD = 0.56) Q 10 Overall Satisfaction (M = 4.15, SD = 0.65) Table 2: Question wise analysis of data Question wise analysis of data Question No Strongly Disagree Disagree Neutral Agree Strongly Agree Total Q1 0(0%) 4(1%) 48(12%) 235(58.9%) 112(28.1%) 399(100%) Q2 0(0%) 1(0.3%) 44(11%) 237(59.4%) 117(29.3%) 399(100%) Q3 0(0%) 3(0.8%) 63(15.8%) 227(56.9%) 106(26.6%) 399(100%) Q4 1(0.3%) 1(0.3%) 46(11.5%) 239(59.9%) 112(28.1%) 399(100%) Q5 0(0%) 3(0.8%) 43(10.8%) 233(58.4%) 120(30.1%) 399(100%) Q6 1(0.3%) 2(0.5%) 41(10.3%) 233(58.4%) 122(30.6%) 399(100%) Q7 0(0%) 3(0.8%) 24(6%) 267(66.9%) 105(26.3%) 399(100%) Q8 1(0.3%) 1(0.3%) 57(14.3%) 242(60.7%) 98(24.6%) 399(100%) Q9 0(0%) 3(0.8%) 36(9%) 242(60.7%) 118(29.6%) 399(100%) Q10 1(0.3%) 12(3%) 34(8.5%) 239(59.9%) 113(28.3%) 399(100%) Q11 0(0%) 6(1.5%) 18(4.5%) 255(63.9%) 120(30.1%) 399(100%) Q12 1(0.3%) 3(0.7%) 30(7.5%) 255(63.9%) 110(27.6%) 399(100%) Qualitative Feedback Analysis Analysis was done using thematic content analysis. Patient’s comments were categorized into similar themes. For question 1. (what did you like most about dentist’s communication) proper explanations (40%), empathy (30%), patience and kindness (30%). This reflects strong connection between therapeutic communication and patient satisfaction. For question 2. (what changes would you recommend in dentist’s communication style) no major changes were suggested by 45% of patients, though around 30% patients suggested that dentist should try to use local language, around 25% of patients recommended that dentist should give more time to address fear and anxiety of patients. Interpretation of Results The therapeutic communication hypothesis is supported by statistical significance (p < 0.0001) regarding patient satisfaction. Patients saw interactions as compassionate, understanding, and motivating, as indicated by the mean score, it is much above the neutral point. Graphical Representation The boxplots of score distributions and bar charts of mean satisfaction scores, as shown in Table 1 and Figure 3, also supported the similar pattern, which showed a strong clustering of responses on the positive end of the scale with few outliers. Once more, these visual patterns corroborate the numerical findings of rigorous positive satisfaction surveys conducted after engaging in therapeutic communication. Summary of Key Results Overall mean satisfaction: 4.16 ± 0.63 Statistical significance: p < 0.0001 Confidence interval: [4.14, 4.18] Interpretation: Satisfaction rate is significantly higher in the patients where therapeutic communication was practised Conclusion of Results Section The results of this study state that therapeutic communication has a significant impact on satisfaction level of patients. Strong statistical evidence for the efficacy of therapeutic communication in clinical settings is provided by the narrow confidence interval, small p-value, and high overall mean. Beyond statistical validation, the constant positive feedback in all areas of communication emphasizes the need of interpersonal skills in optimizing patient experience. The post-interventional improvement also demonstrates how systematic training for healthcare professionals can improve satisfaction results in a quantifiable manner. Thus, it may be said that therapeutic communication is beneficial and valued by patients. Communication should be seen as an essential part of providing high-quality care in order to preserve patient satisfaction and overall well-being, and it should be covered in continuing education programs for medical professionals. Discussion The current study looked at how therapeutic communication affected the satisfaction ratings of hospitalized patients.[ 16 ] The therapeutic communication strategies employed by medical practitioners were found to be highly satisfactory by patients. On a scale of five, the reported mean satisfaction score was 4.15 ± 0.28. A positive effect of therapeutic communication on patient satisfaction was demonstrated by a one-sample t-test, which showed that the mean satisfaction score was significantly higher than the neutral value of 3.0 (p < 0.001). Interpretation of Findings The study's high satisfaction ratings suggest that when patients receive empathy, explanations, respect, emotional consideration and support, they have more positive feedback of their treatment. [ 17 ] Patients' satisfaction and adherence to treatment also increase when they feel understood and appreciated through therapeutic communication.[ 28 ] A consistent perception of good communication was maintained throughout participants, as evidenced by the total mean score being well above the neutral point and the narrow confidence interval (4.13–4.18). This bolsters the argument that therapeutic communication behaviours were widely and successfully employed in the clinical setting rather than being restricted to one or a small number of people.[ 19 ] The findings also show that these kinds of communication treatments do directly and quantifiably affect patients' emotional and psychological reactions while they are in the hospital.[ 20 ] Possible Explanations for the Findings The study shows high satisfaction levels, likely due to a variety of reasons. First, communication training may have helped nurses understand and decode verbal and non-verbal signs, how to modify their tone and body language, and deliver more patient-centred care.[ 21 ] Second, the absence of trust and the feeling of open communication during a hospitalization creates a gap which may be filled by therapeutic communication.[ 22 ] This could help bridge the gap and help reduce feelings of isolation. Third, the quality of care a patient receives is evaluated by the patient through the lens of clinical outcomes and is also based on their emotional treatment.[ 23 ] Having a patient feel as though they have been heard, respected and understood, increases satisfaction immensely.[ 24 ] From a psychological perspective, this communication satisfies the human need for reassurance when unsure. [ 25 ] Through sympathy and empathetic interaction and proper attention, the dentist reduces fear, extends support, provides stability and builds trust during treatment procedure.[ 26 ] Practical Implications The implications of these discoveries for dentists are substantial. First and foremost, training in communication skills should be given top priority in professional development programs for dentists and other staff members employed by healthcare facilities.[ 27 ] In addition to improving patient happiness, this will boost staff morale and interdisciplinary collaboration. Second, communication training should be included in performance assessments and quality assurance measures to acknowledge that it is a measurable aspect of care quality.[ 28 ] Third, when organizing patient care, dentists should consciously employ the techniques of open-ended inquiry, active listening, introspection, and empathy.[ 29 ] In order to identify areas for development and encourage continued advancement, it is important to solicit patient perspectives about their communication experiences. Finally, patient satisfaction surveys should contain specific items that measure communication. This will guarantee that the organizations are held responsible for maintaining good interpersonal standards. [ 30 ] Conclusion Finding out how therapeutic communication affected a sample of dental patients was the aim of the current study. Overall, health professionals' communication habits had a mean satisfaction score of 4.15 ± 0.28, which was substantially greater than the neutral value (t (399) = 81.99, p < 0.001). According to these results, therapeutic communication significantly improves patients' perceptions of the quality of care and their overall hospital stay. These results demonstrate that communication is a crucial part of a dentist's therapeutic function and extends beyond just offering assistance. Patients feel heard, appreciated, and safe when dentists communicate in a straightforward, compassionate, and respectful manner. Additionally, this could be associated with increased levels of trust, cooperation, and contentment. It turns out that patient satisfaction can be significantly increased by integrating therapeutic communication training into continuing education and professional development. Health organizations need to keep an eye on communication quality, prioritize it, and provide dentists with organized chances to develop their interpersonal skills. Better patient experiences and a more sympathetic and patient-centred healthcare environment would follow. To conclude, therapeutic communication is an important strategy that is transforming patient care. By treating patients with empathy, integrity, and respect, healthcare professionals can develop therapeutic connections that promote trust, contentment, and emotional well-being. As a result, good communication should be seen as a basic professional ability that is equally crucial to a patient's rehabilitation as any medical or technical intervention. Declarations Funding -No funding received from institute Datta Meghe Institute of Higher Education and Research. Consent For Publication -Not Applicable Ethics Approval and Consent to Participate - Ethical Clearance was obtained on 21/4/2025 by the Institutional Ethical Committee of Datta Meghe Institute of Higher Education and Research, Wardha with reference number DMIHER(DU)/IEC/2025/724. The present study was executed after obtaining ethical clearance from Institutional Ethical Committee and was according to principles of Helsinki Declaration having practice guidelines. Informed consent was obtained from participant. Consent For Publication -Not Applicable Clinical Trial Number- Not Applicable Abbreviations – Not Applicable Competing Interests – Not Applicable Acknowledgements – Not Applicable Availability of Data and Materials – Not Applicable Authors Contributions – Author 1 and Author 2 wrote the manuscript and Author 3 and 4 reviewed Article. Questionnaire- Questionnaire used in this study was developed for this study and has not been published elsewhere. 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Also discoverable on Platform About Our Team In Review Editorial Policies Advisory Board Help Center Resources Author Services Accessibility API Access RSS feed Manage Cookie Preferences © Research Square 2026 | ISSN 2693-5015 (online) Privacy Policy Terms of Service Do Not Sell My Personal Information {"props":{"pageProps":{"initialData":{"identity":"rs-8327720","acceptedTermsAndConditions":true,"allowDirectSubmit":false,"archivedVersions":[],"articleType":"Research Article","associatedPublications":[],"authors":[{"id":585164555,"identity":"5a439884-7596-4812-a2e9-eb7579d49ca5","order_by":0,"name":"Shravani Wankhade","email":"data:image/png;base64,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","orcid":"","institution":"Datta Meghe Institute of Medical Sciences","correspondingAuthor":true,"prefix":"","firstName":"Shravani","middleName":"","lastName":"Wankhade","suffix":""},{"id":585164556,"identity":"99476d23-fda5-4c7e-b4bd-0c19618f0d54","order_by":1,"name":"DIPTI TANDALE","email":"","orcid":"","institution":"Datta Meghe Institute of Medical Sciences","correspondingAuthor":false,"prefix":"","firstName":"DIPTI","middleName":"","lastName":"TANDALE","suffix":""},{"id":585164557,"identity":"f26a4f36-c90d-4ffe-894c-78a1dbeae663","order_by":2,"name":"Dr Amit Reche","email":"","orcid":"","institution":"Datta Meghe Institute of Medical Sciences","correspondingAuthor":false,"prefix":"Dr","firstName":"Amit","middleName":"","lastName":"Reche","suffix":""},{"id":585164558,"identity":"98bba355-db04-4643-a084-997ee6031b3e","order_by":3,"name":"Dr Ayushi Sharma","email":"","orcid":"","institution":"Datta Meghe Institute of Medical Sciences","correspondingAuthor":false,"prefix":"Dr","firstName":"Ayushi","middleName":"","lastName":"Sharma","suffix":""}],"badges":[],"createdAt":"2025-12-10 12:53:41","currentVersionCode":1,"declarations":"","doi":"10.21203/rs.3.rs-8327720/v1","doiUrl":"https://doi.org/10.21203/rs.3.rs-8327720/v1","draftVersion":[],"editorialEvents":[],"editorialNote":"","failedWorkflow":false,"files":[{"id":102181128,"identity":"74083dd0-9777-48ae-9077-4d7fa5e300d7","added_by":"auto","created_at":"2026-02-09 07:16:11","extension":"png","order_by":1,"title":"Figure 1","display":"","copyAsset":false,"role":"figure","size":71949,"visible":true,"origin":"","legend":"\u003cp\u003e\u003cstrong\u003eFigure 3: \u003c/strong\u003eGraphical representation of question wise analysis of data\u003c/p\u003e","description":"","filename":"3.png","url":"https://assets-eu.researchsquare.com/files/rs-8327720/v1/dd2f4bbe33faaf5ba07f1d8b.png"},{"id":102181164,"identity":"428fb2c7-6400-4ef1-bbc5-0c170abee3b5","added_by":"auto","created_at":"2026-02-09 07:16:17","extension":"pdf","order_by":0,"title":"","display":"","copyAsset":false,"role":"manuscript-pdf","size":717179,"visible":true,"origin":"","legend":"","description":"","filename":"manuscript.pdf","url":"https://assets-eu.researchsquare.com/files/rs-8327720/v1/945e7d24-07e8-4f6c-9dd2-4ebae6e69927.pdf"},{"id":102181133,"identity":"11538f12-f2bc-4b2a-854b-a0a277b8c48b","added_by":"auto","created_at":"2026-02-09 07:16:12","extension":"docx","order_by":0,"title":"","display":"","copyAsset":false,"role":"supplement","size":15985,"visible":true,"origin":"","legend":"","description":"","filename":"englishques.docx","url":"https://assets-eu.researchsquare.com/files/rs-8327720/v1/30dc0a8e3df1a1d9932f7aee.docx"}],"financialInterests":"No competing interests reported.","formattedTitle":"Assessing the Effect of Therapeutic Communication on Patient Satisfaction","fulltext":[{"header":"Introduction","content":"\u003cp\u003eA health care provider's therapeutic communication is their cornerstone. Building comprehension, trust, and treatment compliance all depend on it. In public health dentistry, good communication between the patient and the dentist is essential since treatment outcomes are greatly impacted by patient satisfaction and compliance.\u003c/p\u003e\n\u003cp\u003eBecause dental procedures are often painful and anxiety provoking, dentists need to use therapeutic communication techniques that are aimed at positive and reassuring the patients. Cordial and empathic communication, as well as culture-sensitive discourse, enhances patient–provider interaction which leads to better understanding of the treatment, increased trust, and higher satisfaction with the health services.[1]\u003c/p\u003e\n\u003cp\u003eIn order to guarantee that patients receive the proper dental care, comprehend their diagnoses and available treatments, and feel supported throughout the care process, communication is an essential component of healthcare delivery. [2]. \"A person's feeling of pleasure or disappointment resulting from comparing a product's perceived performance or outcome, in relation to his or her expectations\" is Kotler's definition of satisfaction. [3]\u0026nbsp;A small number dental studies have looked at whether patients' expectations were met by contrasting their perceptions of ideal behaviour with dentists' actual behaviour.[4]\u0026nbsp;\u003c/p\u003e\n\u003cp\u003ePatients who feel recognized, valued, and invited into consultation are likely to follow the recommended treatment, return for appointments, and endorse the services to other prospective patients.[8] In addition, in a public healthcare environment where the patients come from different socioeconomic statuses and with varying degrees of health literacy, such as clear and considerate communication can address barriers to care.[9] The impact of The impact of therapeutic communication on patient satisfaction has not received much attention in public oral health clinics, despite its importance. Improved patient outcomes and healthcare delivery can result from an understanding of how communication tactics affect patient experiences.[10] To assess the impacts of therapeutic communication on patient satisfaction in public oral health clinics, this study will also examine how it affects treatment adherence. \u0026nbsp;\u003c/p\u003e\n\u003cp\u003eWithin the domain of dentistry, key components of successful dentist-patient communication during medical interactions are generally understood to be: (1) establishing a rapport (2) gathering information; (3) exchanging data (4) including patients in the decision-making process (5) attending to emotional requirements and (6) encouraging unacceptable behaviour related to the disease and treatment.[4]. Since the total success of the dental practice depends on the dentists' capacity to understand patients as distinct individuals, recognize their needs and desires, and assist them in making knowledgeable choices that are in their best interests, good communication is crucial in the dental industry.[12]\u003cbr\u003e\u0026nbsp;A dentist's diagnostic accuracy and efficiency can be increased by effective patient-dentist communication.[11] Dental practitioners can assess patients' comprehension and acceptance of dental advice by using telecommunication technologies. Dentists may now easily and remotely discover more about the preferences, concerns, and general health of their patients. \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAccording to a study on tele-dentistry's use of intraoral scans for remote diagnostics, the practice was successful in detecting dental abnormalities and allowed for a quicker patient screening and triage procedure.[5]\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits of Dentist–Patient Communication\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eBoth patients and dentists gain greatly from good dentist-patient communication. It enables dentists to give patients with crucial oral healthcare information in an accurate and efficient manner, improving the standard of dental care they receive. It decreases the likelihood of complaints or lawsuits, increases self-confidence, decreases professional stress, and increases dentists' efficiency.\u0026nbsp;\u003cbr\u003e\u0026nbsp;Additionally, it reduces dental anxiety and dread, fosters patient-dentist trust, attends to requirements and preferences of patients, and boosts patient adherence to better treatment results [13]. Good dialogue between the patient and the dentist increases patient satisfaction by arming the latter with the information they need to choose the best course of action. The majority of the advantages are intricately linked and not entirely distinct from one another.[14]\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eChallenges of Dentist–Patient Communication\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEvery dentist has to deal with the consequences of poor communication to some degree. A number of things make it difficult for patients and dentists to communicate effectively.[15] Common obstacles to dentist-patient communication in dental practice include time limits, difficulty building rapport, patients' low health literacy, dentists' inadequate communication abilities and dentists' opinions, language problems.\u003cbr\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eObjectives\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e1. To determine how effective therapeutic communication affects the satisfaction of patients in public health dentistry.\u003c/p\u003e\n\u003cp\u003e2. To examine different communication determinants of patients’ satisfaction.\u0026nbsp;\u003c/p\u003e"},{"header":"Methodology","content":"\u003cp\u003eThe questionnaire was filled out by every patient who visited Sharad Pawar Dental College and Hospital between 1 April 2025 to 1 July 2025, a period of three months. The two aspects of the service quality model\u0026mdash;responsiveness and empathy\u0026mdash;were the focus of the questionnaire. Both descriptive statistics and inferential statistics (t test) were used to evaluate the collected data.\u003c/p\u003e \u003cp\u003eStudy Design: Cross-sectional observational study.\u003c/p\u003e \u003cp\u003eStudy Setting: Department of Public Health Dentistry in a dental college/hospital.\u003c/p\u003e \u003cp\u003eIn period of 3 months total 400 patients who visited Sharad Pawar Dental College and Hospital filled the questionnaire. The questionnaire was divided into three parts. First part of questionnaire contained questions related to demographic details of the patient. Second part was designed to understand expectations of patient. Third part contained open ended questions.\u003c/p\u003e\n\u003ch3\u003eInclusion Criteria\u003c/h3\u003e\n\u003cp\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003ePatients 18 years and older.\u003c/p\u003e \u003c/li\u003e \u003cli\u003e \u003cp\u003ePatients undergoing treatment at Sharad Pawar Dental College and Hospital.\u003c/p\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/p\u003e\n\u003ch3\u003eExclusion Criteria\u003c/h3\u003e\n\u003cp\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003ePatients whose communication abilities are impaired due to cognitive conditions.\u003c/p\u003e \u003c/li\u003e \u003cli\u003e \u003cp\u003ePatients who consented to participate, but changed their mind.\u003c/p\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/p\u003e\n\u003ch3\u003eData Collection Method\u003c/h3\u003e\n\u003cp\u003eDesigned questionnaire consisting of:\u003c/p\u003e \u003cp\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003eBiodata of the patient.\u003c/p\u003e \u003c/li\u003e \u003cli\u003e \u003cp\u003eEvaluation of the communication of the dentist by the patient using the validated Communication Assessment Tool.\u003c/p\u003e \u003c/li\u003e \u003cli\u003e \u003cp\u003eAssessment of satisfaction by patients using a 5point Likert type scale, where items are scored as \u0026ldquo;strongly agree\u0026rdquo; (1), \u0026ldquo;agree\u0026rdquo; (2), \u0026ldquo;neutral\u0026rdquo; (3), \u0026ldquo;disagree\u0026rdquo; (4), \u0026ldquo;strongly disagree\u0026rdquo; (5)\u003c/p\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/p\u003e \u003cdiv id=\"Sec8\" class=\"Section2\"\u003e \u003ch2\u003eData Analysis\u003c/h2\u003e \u003cp\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003eDescriptive statistics (mean, standard deviation).\u003c/p\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/p\u003e \u003c/div\u003e\n\u003ch3\u003eEthical Considerations\u003c/h3\u003e\n\u003cp\u003e The appropriate institutional body gave approval for ethical consideration. Consent for participation on the study was collected from everyone. Identity of the patients who gave the responses was kept secret.\u003c/p\u003e"},{"header":"Result","content":"\u003cp\u003eDemographic Profile of Participants \u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIn total, 400 patients were included in the study. The respondents were a varied representation of adult inpatients in the general medical and surgical wards. Participants were 18 to 70 years of age, with a mean age of 41.2 \u0026plusmn; 12.6 years. There were both male and female patients in the sample, with a slight predominance of females (53%). Most of the participants were admitted for general dental conditions (60%), followed by postoperative care (25%) and minor surgical procedures (15%).\u003c/p\u003e\n\u003cp\u003eDescriptive Statistics of Patient Satisfaction \u0026nbsp;\u003c/p\u003e\n\u003cp\u003eA 10-item, 5-point Likert scale (1 = strongly disagree, 5 = strongly agree) structured questionnaire was used to assess patient satisfaction. Active listening, empathy, emotional support, clarity of explanation, and respect were among the components of therapeutic communication that were evaluated. Following a thorough analysis of all the responses (n = 400 data points), a mean satisfaction score of 4.16 \u0026plusmn; 0.63 was found, demonstrating the respondents\u0026apos; high level of satisfaction. The means of the individual items, which ranged from 4.12 to 4.22, show that every aspect of communication was consistently rated favourably. The majority of patients clearly rated their experiences as \u0026quot;agree\u0026quot; or \u0026quot;strongly agree,\u0026quot; with a median score of 4.0 overall and an interquartile range of 4 to 5.\u003c/p\u003e\n\u003cp\u003eMore than 85% of the participants gave a rating of 4 or 5, indicating favourable opinions regarding the merit of staff communication, according to the distribution of the scores\u0026apos; frequencies. Less than 5% of the replies had a rating of 1 or 2 (dissatisfaction), indicating that negative experiences were rare. Patients appear to have a generally favourable opinion of therapeutic communication practices, as indicated by the relatively low standard deviation (SD = 0.63), which shows little diversity in response.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eInferential Analysis\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eA one-sample t-test was used to determine whether the assessed level of satisfaction differed significantly from the neutral standard (a mean score of 3 on the Likert scale) The null hypothesis (H₀) presumed that the actual mean satisfaction score was 3, signifying neither satisfaction nor dissatisfaction.\u003c/p\u003e\n\u003cp\u003eThe t-test results were a p \u0026lt; 0.0001, and these were significant at the 0.05 level. The fact that the p-value is so very small, showing the likelihood of achieving such a high mean by chances virtually nil if patient satisfaction were really impartial. the 95% confidence interval for the mean satisfaction score was about [4.14, 4.18], which is wholly above the neutral point of 3. This again confirms that patients had a uniformly positive response towards the therapeutic communication practices employed by the healthcare professionals.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eQuestion-Wise Analysis\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eA more detailed examination of individual items of the questionnaire revealed that all therapeutic communication domains helped positively contribute to patient satisfaction. The mean scores per item were as follows: (Q refers to Question)\u003c/p\u003e\n\u003cp\u003eQ 1. Active Listening (M = 4.15, SD = 0.58)\u003c/p\u003e\n\u003cp\u003eQ 2. Empathy and Understanding (M = 4.14, SD = 0.66)\u003c/p\u003e\n\u003cp\u003eQ 3. Respect and Courtesy (M = 4.12, SD = 0.65)\u003c/p\u003e\n\u003cp\u003eQ 4. Clarity of Information (M = 4.14, SD = 0.64)\u003c/p\u003e\n\u003cp\u003eQ 5. Encouragement and Emotional Support (M = 4.17, SD = 0.69)\u003c/p\u003e\n\u003cp\u003eQ 6 Non-verbal Communication and Body Language (M = 4.17, SD = 0.64)\u003c/p\u003e\n\u003cp\u003eQ 7 Responsiveness to Needs (M = 4.22, SD = 0.63)\u003c/p\u003e\n\u003cp\u003eQ 8 Confidentiality and Privacy (M = 4.16, SD = 0.63)\u003c/p\u003e\n\u003cp\u003eQ 9 Trust and Comfort (M = 4.21, SD = 0.56)\u003c/p\u003e\n\u003cp\u003eQ 10 Overall Satisfaction (M = 4.15, SD = 0.65)\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTable 2:\u0026nbsp;\u003c/strong\u003eQuestion wise analysis of data\u003c/p\u003e\n\u003cp\u003eQuestion wise analysis of data\u003c/p\u003e\n\u003ctable border=\"1\" cellspacing=\"0\" cellpadding=\"0\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQuestion No\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003eStrongly Disagree\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eDisagree\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003eNeutral\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003eAgree\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003eStrongly Agree\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003eTotal\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ1\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e4(1%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e48(12%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e235(58.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e112(28.1%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ2\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e44(11%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e237(59.4%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e117(29.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ3\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e3(0.8%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e63(15.8%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e227(56.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e106(26.6%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ4\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e46(11.5%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e239(59.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e112(28.1%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ5\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e3(0.8%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e43(10.8%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e233(58.4%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e120(30.1%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ6\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e2(0.5%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e41(10.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e233(58.4%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e122(30.6%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ7\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e3(0.8%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e24(6%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e267(66.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e105(26.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ8\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e57(14.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e242(60.7%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e98(24.6%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ9\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e3(0.8%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e36(9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e242(60.7%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e118(29.6%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ10\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e12(3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e34(8.5%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e239(59.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e113(28.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ11\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e0(0%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e6(1.5%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e18(4.5%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e255(63.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e120(30.1%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003eQ12\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 83px;\"\u003e\n \u003cp\u003e1(0.3%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 84px;\"\u003e\n \u003cp\u003e3(0.7%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 85px;\"\u003e\n \u003cp\u003e30(7.5%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e255(63.9%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd style=\"width: 88px;\"\u003e\n \u003cp\u003e110(27.6%)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 85px;\"\u003e\n \u003cp\u003e399(100%)\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cstrong\u003eQualitative Feedback Analysis\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAnalysis was done using thematic content analysis. Patient\u0026rsquo;s comments were categorized into similar themes.\u003c/p\u003e\n\u003cp\u003eFor question 1. (what did you like most about dentist\u0026rsquo;s communication) proper explanations (40%), empathy (30%), patience and kindness (30%). This reflects strong connection between therapeutic communication and patient satisfaction.\u003c/p\u003e\n\u003cp\u003eFor question 2. (what changes would you recommend in dentist\u0026rsquo;s communication style) no major changes were suggested by 45% of patients, though around 30% patients suggested that dentist should try to use local language, around 25% of patients recommended that dentist should give more time to address fear and anxiety of patients.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eInterpretation of Results\u003c/strong\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eThe therapeutic communication hypothesis is supported by statistical significance (p \u0026lt; 0.0001) regarding patient satisfaction. Patients saw interactions as compassionate, understanding, and motivating, as indicated by the mean score, it is much above the neutral point.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eGraphical Representation\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe boxplots of score distributions and bar charts of mean satisfaction scores, as shown in Table 1 and Figure 3, also supported the similar pattern, which showed a strong clustering of responses on the positive end of the scale with few outliers. Once more, these visual patterns corroborate the numerical findings of rigorous positive satisfaction surveys conducted after engaging in therapeutic communication.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSummary of Key Results\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eOverall mean satisfaction: 4.16 \u0026plusmn; 0.63\u003c/p\u003e\n\u003cp\u003eStatistical significance: p \u0026lt; 0.0001\u003c/p\u003e\n\u003cp\u003eConfidence interval: [4.14, 4.18]\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eInterpretation:\u003c/strong\u003e Satisfaction rate is significantly higher in the patients where therapeutic communication was practised\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eConclusion of Results Section\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe results of this study state that therapeutic communication has a significant impact on satisfaction level of patients. Strong statistical evidence for the efficacy of therapeutic communication in clinical settings is provided by the narrow confidence interval, small p-value, and high overall mean.\u003c/p\u003e\n\u003cp\u003eBeyond statistical validation, the constant positive feedback in all areas of communication emphasizes the need of interpersonal skills in optimizing patient experience. The post-interventional improvement also demonstrates how systematic training for healthcare professionals can improve satisfaction results in a quantifiable manner.\u003c/p\u003e\n\u003cp\u003eThus, it may be said that therapeutic communication is beneficial and valued by patients. Communication should be seen as an essential part of providing high-quality care in order to preserve patient satisfaction and overall well-being, and it should be covered in continuing education programs for medical professionals.\u003c/p\u003e"},{"header":"Discussion","content":"\u003cp\u003eThe current study looked at how therapeutic communication affected the satisfaction ratings of hospitalized patients.[\u003cspan citationid=\"CR16\" class=\"CitationRef\"\u003e16\u003c/span\u003e] The therapeutic communication strategies employed by medical practitioners were found to be highly satisfactory by patients. On a scale of five, the reported mean satisfaction score was 4.15\u0026thinsp;\u0026plusmn;\u0026thinsp;0.28. A positive effect of therapeutic communication on patient satisfaction was demonstrated by a one-sample t-test, which showed that the mean satisfaction score was significantly higher than the neutral value of 3.0 (p\u0026thinsp;\u0026lt;\u0026thinsp;0.001).\u003c/p\u003e \u003cdiv id=\"Sec19\" class=\"Section2\"\u003e \u003ch2\u003eInterpretation of Findings\u003c/h2\u003e \u003cp\u003eThe study's high satisfaction ratings suggest that when patients receive empathy, explanations, respect, emotional consideration and support, they have more positive feedback of their treatment. [\u003cspan citationid=\"CR17\" class=\"CitationRef\"\u003e17\u003c/span\u003e] Patients' satisfaction and adherence to treatment also increase when they feel understood and appreciated through therapeutic communication.[\u003cspan citationid=\"CR28\" class=\"CitationRef\"\u003e28\u003c/span\u003e]\u003c/p\u003e \u003cp\u003e A consistent perception of good communication was maintained throughout participants, as evidenced by the total mean score being well above the neutral point and the narrow confidence interval (4.13\u0026ndash;4.18). This bolsters the argument that therapeutic communication behaviours were widely and successfully employed in the clinical setting rather than being restricted to one or a small number of people.[\u003cspan citationid=\"CR19\" class=\"CitationRef\"\u003e19\u003c/span\u003e] The findings also show that these kinds of communication treatments do directly and quantifiably affect patients' emotional and psychological reactions while they are in the hospital.[\u003cspan citationid=\"CR20\" class=\"CitationRef\"\u003e20\u003c/span\u003e]\u003c/p\u003e \u003c/div\u003e \u003cdiv id=\"Sec20\" class=\"Section2\"\u003e \u003ch2\u003ePossible Explanations for the Findings\u003c/h2\u003e \u003cp\u003eThe study shows high satisfaction levels, likely due to a variety of reasons. First, communication training may have helped nurses understand and decode verbal and non-verbal signs, how to modify their tone and body language, and deliver more patient-centred care.[\u003cspan citationid=\"CR21\" class=\"CitationRef\"\u003e21\u003c/span\u003e] Second, the absence of trust and the feeling of open communication during a hospitalization creates a gap which may be filled by therapeutic communication.[\u003cspan citationid=\"CR22\" class=\"CitationRef\"\u003e22\u003c/span\u003e] This could help bridge the gap and help reduce feelings of isolation. Third, the quality of care a patient receives is evaluated by the patient through the lens of clinical outcomes and is also based on their emotional treatment.[\u003cspan citationid=\"CR23\" class=\"CitationRef\"\u003e23\u003c/span\u003e] Having a patient feel as though they have been heard, respected and understood, increases satisfaction immensely.[\u003cspan citationid=\"CR24\" class=\"CitationRef\"\u003e24\u003c/span\u003e]\u003c/p\u003e \u003cp\u003eFrom a psychological perspective, this communication satisfies the human need for reassurance when unsure. [\u003cspan citationid=\"CR25\" class=\"CitationRef\"\u003e25\u003c/span\u003e] Through sympathy and empathetic interaction and proper attention, the dentist reduces fear, extends support, provides stability and builds trust during treatment procedure.[\u003cspan citationid=\"CR26\" class=\"CitationRef\"\u003e26\u003c/span\u003e]\u003c/p\u003e \u003c/div\u003e \u003cdiv id=\"Sec21\" class=\"Section2\"\u003e \u003ch2\u003ePractical Implications\u003c/h2\u003e \u003cp\u003eThe implications of these discoveries for dentists are substantial. First and foremost, training in communication skills should be given top priority in professional development programs for dentists and other staff members employed by healthcare facilities.[\u003cspan citationid=\"CR27\" class=\"CitationRef\"\u003e27\u003c/span\u003e] In addition to improving patient happiness, this will boost staff morale and interdisciplinary collaboration. Second, communication training should be included in performance assessments and quality assurance measures to acknowledge that it is a measurable aspect of care quality.[\u003cspan citationid=\"CR28\" class=\"CitationRef\"\u003e28\u003c/span\u003e] Third, when organizing patient care, dentists should consciously employ the techniques of open-ended inquiry, active listening, introspection, and empathy.[\u003cspan citationid=\"CR29\" class=\"CitationRef\"\u003e29\u003c/span\u003e] In order to identify areas for development and encourage continued advancement, it is important to solicit patient perspectives about their communication experiences.\u003c/p\u003e \u003cp\u003eFinally, patient satisfaction surveys should contain specific items that measure communication. This will guarantee that the organizations are held responsible for maintaining good interpersonal standards. [\u003cspan citationid=\"CR30\" class=\"CitationRef\"\u003e30\u003c/span\u003e]\u003c/p\u003e \u003c/div\u003e"},{"header":"Conclusion","content":"\u003cp\u003eFinding out how therapeutic communication affected a sample of dental patients was the aim of the current study. Overall, health professionals' communication habits had a mean satisfaction score of 4.15\u0026thinsp;\u0026plusmn;\u0026thinsp;0.28, which was substantially greater than the neutral value (t (399)\u0026thinsp;=\u0026thinsp;81.99, p\u0026thinsp;\u0026lt;\u0026thinsp;0.001). According to these results, therapeutic communication significantly improves patients' perceptions of the quality of care and their overall hospital stay.\u003c/p\u003e \u003cp\u003eThese results demonstrate that communication is a crucial part of a dentist's therapeutic function and extends beyond just offering assistance. Patients feel heard, appreciated, and safe when dentists communicate in a straightforward, compassionate, and respectful manner. Additionally, this could be associated with increased levels of trust, cooperation, and contentment. It turns out that patient satisfaction can be significantly increased by integrating therapeutic communication training into continuing education and professional development. Health organizations need to keep an eye on communication quality, prioritize it, and provide dentists with organized chances to develop their interpersonal skills. Better patient experiences and a more sympathetic and patient-centred healthcare environment would follow.\u003c/p\u003e \u003cp\u003e To conclude, therapeutic communication is an important strategy that is transforming patient care. By treating patients with empathy, integrity, and respect, healthcare professionals can develop therapeutic connections that promote trust, contentment, and emotional well-being. As a result, good communication should be seen as a basic professional ability that is equally crucial to a patient's rehabilitation as any medical or technical intervention.\u003c/p\u003e"},{"header":"Declarations","content":"\u003cp\u003e\u003cstrong\u003eFunding\u003c/strong\u003e-No funding received from institute Datta Meghe Institute of Higher Education and \u0026nbsp; \u0026nbsp;Research.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eConsent For Publication\u003c/strong\u003e-Not Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEthics Approval and Consent to Participate\u003c/strong\u003e- Ethical Clearance was obtained on 21/4/2025 by the Institutional Ethical Committee of Datta Meghe Institute of Higher Education and Research, Wardha with reference number DMIHER(DU)/IEC/2025/724.\u003c/p\u003e\n\u003cp\u003eThe present study was executed after obtaining ethical clearance from Institutional Ethical Committee and was according to principles of Helsinki Declaration having practice guidelines.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;Informed consent was obtained from participant.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eConsent For Publication\u003c/strong\u003e-Not Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eClinical Trial Number-\u0026nbsp;\u003c/strong\u003eNot Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAbbreviations –\u0026nbsp;\u003c/strong\u003eNot Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCompeting Interests –\u0026nbsp;\u003c/strong\u003eNot Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAcknowledgements –\u0026nbsp;\u003c/strong\u003eNot Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAvailability of Data and Materials –\u0026nbsp;\u003c/strong\u003eNot Applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAuthors Contributions –\u0026nbsp;\u003c/strong\u003eAuthor 1 and Author 2 wrote the manuscript and Author 3 and 4 reviewed Article.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eQuestionnaire-\u0026nbsp;\u003c/strong\u003eQuestionnaire used in this study was developed for this study and has not been published elsewhere.\u003c/p\u003e"},{"header":"References","content":"\u003col\u003e\n\u003cli\u003eGlick, M.; Williams, D.M. FDI Vision 2030: Delivering optimal oral health for all. Int. Dent. J. 2021, 71, 3. \u003c/li\u003e\n\u003cli\u003eWaylen, A. The importance of communication in dentistry. Dental Update 2017, 44, 774\u0026ndash;780.\u003c/li\u003e\n\u003cli\u003eKotler P. Marketing Management; 11th ed. Upper Saddle River, Nj, Prentice Hall; 2003. p. 61. a Newsome PR, Wright GH. A review of patient satisfaction; 2, Dental patient\u003c/li\u003e\n\u003cli\u003eKing, A.; Hoppe, R.B. \u0026ldquo;Best practice\u0026rdquo; for patient centre-ed communication: A narrative review. J. Grad. Med. Educ. 2013, 5, 385\u0026ndash;393. [PubMed]\u003c/li\u003e\n\u003cli\u003eSteinmeier, S.; Wiedemeier, D.; Hammerl, C.H.; Muhlemann, S. Accuracy of remote diagnoses using intraoral scans captured in approximate true colour: A pilot and validation study in tele-dentistry. BMC Oral Health 2020, 20, 266. [PubMed]\u003c/li\u003e\n\u003cli\u003eIsrael GD. Determining sample size. Program Evaluation and Organizational Development. Florida: IFAS, University of Florida; PEOD-6. October 1992.\u003c/li\u003e\n\u003cli\u003eShresta A, Doshi D, Rao A, Sequeria P. Patient satisfaction at rural outreach dental camps- a one-year report. The International Electronic Journal of Rural and Remote Health research, Education practice and Policy.\u003c/li\u003e\n\u003cli\u003eMascarenhas AK. Patient satisfaction with the comprehensive care model of dental care delivery. J Dent Educ 2001;65;1266-71.\u003c/li\u003e\n\u003cli\u003eHashim R. Patient satisfaction with dental services at Ajman University, United Arab Emirates. East Health J 2005;11;913-21.\u003c/li\u003e\n\u003cli\u003eHolt V, McHugh K. Factors influencing patient loyalty to dentist and dental practice. Br Dent J 1997;183;365-70.\u003c/li\u003e\n\u003cli\u003eParasuraman A, Zeithaml V, Berry LL. Delivering quality service; Balancing customer perception and expectations. New York; Free Press; 1990.\u003c/li\u003e\n\u003cli\u003eMartilla JA, James JC. Revisiting importance-performance analysis. J Marketing 2001. p. 617-27.\u003c/li\u003e\n\u003cli\u003eAlmanza BA, Jaffe W, Lin L. Use of the service attribute matrix to measure consumer satisfaction. J Hosp Tourism Res 1994;17;63-75.\u003c/li\u003e\n\u003cli\u003eMead, N; Bower, P. Patient-centredness: A conceptual framework and review of the empirical literature. Soc. Sci. Med. 2000, 51, 1087\u0026ndash;1110.\u003c/li\u003e\n\u003cli\u003eAyn.; Robinson, L.; Nason, A.; Lovas, J. Determining recommendations for improvement of communication skills training in dental education: A scoping review. J. Dent. Educ. 2017, 81, 479\u0026ndash;488.\u003c/li\u003e\n\u003cli\u003eLaurence, B.; Bertera, E.; Feimster, T.; Hollander, R.; Stroman, C. Adaptation of the Communication Skills Attitude Scale (CSAS) to dental students. J. Dent. Educ. 2012, 76, 1629\u0026ndash;1638.\u003c/li\u003e\n\u003cli\u003eMiller, W.R.; Rollnick, S. Motivational Interviewing: Helping People Change; Guilford Press: New York, NY, USA, 2012\u003c/li\u003e\n\u003cli\u003eGillam, D.G.; Yusuf, H. Brief motivational interviewing in dental practice. Dent. J. 2019, 7, 51.\u003c/li\u003e\n\u003cli\u003eCarey, J.A.; Madill, A.; Manogue, M. Communications skills in dental education: A systematic research review. Eur. J. Dent. Edu. 2010, 14, 69\u0026ndash;78.\u003c/li\u003e\n\u003cli\u003eKhalifah, A.M.; Celenza, A. Teaching and assessment of dentist-patient communication skills: A systematic review to identify best-evidence methods. J. Dent. Educ. 2019, 83, 16\u0026ndash;31.\u003c/li\u003e\n\u003cli\u003eR\u0026uuml;ttermann, S.; Sobotta, A.; Hahn, P.; Kiessling, C.; Hartl, A. Teaching and assessment of communication skills in undergraduate dental education\u0026ndash;a survey in German-speaking countries. Eur. J. Dent. Edu. 2017, 21, 151\u0026ndash;158.\u003c/li\u003e\n\u003cli\u003eHo, J.C.Y.; Chai, H.H.; Lo, E.C.M.; Huang, M.Z.; Chu, C.H. Strategies for Effective Dentist-Patient Communication: A Literature Review. Patient. Prefer. Adherence 2024, 18, 1385\u0026ndash;1394.\u003c/li\u003e\n\u003cli\u003eRidd, M.; Shaw, A.; Lewis, G.; Salisbury, C. The patient-doctor relationship: A synthesis of the qualitative literature on patients\u0026rsquo; perspectives. Br. J. Gen. 2009, 59, e116\u0026ndash;e133.\u003c/li\u003e\n\u003cli\u003eFerguson, W.J, L.M. Culture, language, and the doctor-patient relationship. Family. Med. 2002, 34, 353\u0026ndash;361.\u003c/li\u003e\n\u003cli\u003eHussey, N. The language barrier: The overlooked challenge to equitable health care. S. Afr. Health. Rev. 2012, 2012, 189\u0026ndash;195.\u003c/li\u003e\n\u003cli\u003eNaidoo, S. Transcultural and language barriers to patient care. S. Afr. Dent. J. 2014, 69, 425.\u003c/li\u003e\n\u003cli\u003eKiesler, D.J.; Auerbach, S.M. Optimal matches of patient preferences for information, decision-making and interpersonal behaviour: Evidence, models and interventions. Patient. Educ. Couns. 2006, 61, 319\u0026ndash;341.\u003c/li\u003e\n\u003cli\u003eThrelfall, A.G.; Hunt, C.M.; Milsom, K.M.; Tickle, M.; Blinkhorn, A.S. Exploring factors that influence general dental practitioners when providing advice to help prevent caries in children. Br. Dent. J. 2007, 202, E10.\u003c/li\u003e\n\u003cli\u003eChoi, Y.; Dodd, V.; Watson, J.; Tomar, S.L.; Logan, H.L.; Edwards, H. Perspectives of African Americans and dentists concerning dentist\u0026ndash;patient communication on oral cancer screening. Patient. Educ. Couns. 2008, 71, 41\u0026ndash;51.\u003c/li\u003e\n\u003cli\u003eKessel, R.P. Patients\u0026rsquo; memory for medical information. J. R. Soc. Med. 2003, 96, 219\u0026ndash;222. \u003c/li\u003e\n\u003c/ol\u003e"},{"header":"Table 1","content":"\u003cp\u003eTable 1 is not available with this version.\u003c/p\u003e"}],"fulltextSource":"","fullText":"","funders":[],"hasAdminPriorityOnWorkflow":false,"hasManuscriptDocX":true,"hasOptedInToPreprint":true,"hasPassedJournalQc":"","hasAnyPriority":false,"hideJournal":false,"highlight":"","institution":"","isAcceptedByJournal":false,"isAuthorSuppliedPdf":false,"isDeskRejected":"","isHiddenFromSearch":false,"isInQc":false,"isInWorkflow":false,"isPdf":false,"isPdfUpToDate":true,"isWithdrawnOrRetracted":false,"journal":{"display":true,"email":"[email protected]","identity":"bmc-oral-health","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"ohea","sideBox":"Learn more about [BMC Oral Health](http://bmcoralhealth.biomedcentral.com/)","snPcode":"","submissionUrl":"https://www.editorialmanager.com/ohea/default.aspx","title":"BMC Oral Health","twitterHandle":"BMC_series","acdcEnabled":true,"dfaEnabled":false,"editorialSystem":"em","reportingPortfolio":"BMC Series","inReviewEnabled":true,"inReviewRevisionsEnabled":true},"keywords":"Empathy, effective communication, patient satisfaction, responsiveness","lastPublishedDoi":"10.21203/rs.3.rs-8327720/v1","lastPublishedDoiUrl":"https://doi.org/10.21203/rs.3.rs-8327720/v1","license":{"name":"CC BY 4.0","url":"https://creativecommons.org/licenses/by/4.0/"},"manuscriptAbstract":"\u003cp\u003eReviewing the significance, difficulties, tactics, and training of Communication between dentists and patients is goal of this study. Good communication between patients and oral healthcare professionals is emphasized by the World Dental Federation (FDI) as a crucial element of high-quality care. Dentists can accurately and successfully convey vital medical information to patients when they have effective communication with their patients. It increases the dentist's productivity, increases self-assurance, lessens work-related stress, and lowers the possibility of a lawsuit or complaint. Additionally, it reduces dental anxiety and dread, fosters Patients' faith in dentists, attends to patients' wants, boosts patient compliance to better results of treatment, and eventually results in increased patient satisfaction.\u003c/p\u003e\n\u003cp\u003eA total 400 questionnaire were filled by the patients who visited Sharad Pawar Dental College and Hospital, Wardha Maharashtra in the time span of three months (From 1\u003csup\u003est\u003c/sup\u003e April 2025 to 1\u003csup\u003est\u003c/sup\u003e July 2025) and informed consent was filled by every patient who participated in study. Questionnaire was conducted based on empathy, responsiveness, respect and understanding. The acquired data was then studied using t test. A positive effect of therapeutic communication on patient satisfaction was demonstrated by a one-sample t-test, which showed that the mean satisfaction score was significantly higher than the neutral value of 3.0 (p \u0026lt; 0.001).\u003c/p\u003e","manuscriptTitle":"Assessing the Effect of Therapeutic Communication on Patient Satisfaction","msid":"","msnumber":"","nonDraftVersions":[{"code":1,"date":"2026-02-09 07:16:03","doi":"10.21203/rs.3.rs-8327720/v1","editorialEvents":[{"type":"communityComments","content":0},{"type":"decision","content":"Revision requested","date":"2026-03-05T07:57:53+00:00","index":"","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2026-03-04T09:57:44+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2026-03-03T06:47:02+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"178826379687575853970032438831608280240","date":"2026-03-03T06:33:03+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2026-03-02T15:51:38+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"29474366562480109150052076399455757879","date":"2026-03-02T15:13:12+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2026-03-02T11:00:42+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"135828425299882373091348115061293192992","date":"2026-02-28T15:15:23+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"103603990367566885156041997856625440745","date":"2026-02-28T13:27:01+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"134313445572664704926981388168283785917","date":"2026-02-27T17:42:43+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"59091047246260534019035172482016964271","date":"2026-02-27T06:22:16+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2026-02-27T05:53:09+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2026-02-26T15:19:57+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"140379672897846594002679395031915484677","date":"2026-02-26T15:08:43+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"303575774734112638481226907395259121750","date":"2026-02-26T14:55:44+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"149606676981510034767687423035055685158","date":"2026-02-26T14:53:32+00:00","index":"hide","fulltext":""},{"type":"reviewersInvited","content":"","date":"2026-02-03T15:42:35+00:00","index":"","fulltext":""},{"type":"editorInvited","content":"","date":"2026-02-02T10:05:17+00:00","index":"","fulltext":""},{"type":"editorAssigned","content":"","date":"2026-01-09T09:55:42+00:00","index":"","fulltext":""},{"type":"checksComplete","content":"","date":"2026-01-08T05:23:13+00:00","index":"","fulltext":""},{"type":"submitted","content":"BMC Oral Health","date":"2026-01-08T05:14:35+00:00","index":"","fulltext":""}],"status":"published","journal":{"display":true,"email":"[email protected]","identity":"bmc-oral-health","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"ohea","sideBox":"Learn more about [BMC Oral Health](http://bmcoralhealth.biomedcentral.com/)","snPcode":"","submissionUrl":"https://www.editorialmanager.com/ohea/default.aspx","title":"BMC Oral Health","twitterHandle":"BMC_series","acdcEnabled":true,"dfaEnabled":false,"editorialSystem":"em","reportingPortfolio":"BMC Series","inReviewEnabled":true,"inReviewRevisionsEnabled":true}}],"origin":"","ownerIdentity":"642478e1-2de7-46c4-a96f-eb91ceb0c37a","owner":[],"postedDate":"February 9th, 2026","published":true,"recentEditorialEvents":[],"rejectedJournal":[],"revision":"","amendment":"","status":"in-revision","subjectAreas":[],"tags":[],"updatedAt":"2026-03-05T08:09:00+00:00","versionOfRecord":[],"versionCreatedAt":"2026-02-09 07:16:03","video":"","vorDoi":"","vorDoiUrl":"","workflowStages":[]},"version":"v1","identity":"rs-8327720","journalConfig":"researchsquare"},"__N_SSP":true},"page":"/article/[identity]/[[...version]]","query":{"redirect":"/article/rs-8327720","identity":"rs-8327720","version":["v1"]},"buildId":"XKTyCvWXoU3ODBz1xrDgd","isFallback":false,"isExperimentalCompile":false,"dynamicIds":[84888],"gssp":true,"scriptLoader":[]}