Challenges and Strategies Taken by English Language Educators in Tertiary Institutions during Emergency Remote Teaching and Learning (ERTL)

The strike of COVID-19 pandemic has affected various sectors tremendously, including the education sector around the globe. This situation has forced the closure of most educational institutions, which include higher learning institutions. Since the Movement Control Order announcement, most teaching and learning processes in higher learning institutions were transferred online. The shift to online learning brings different challenges for teachers in higher learning institutions, including English teachers, regarding technological skills and assessment. In this study, the researchers adopted a multiple case study to explore the strategies of 34 English teachers from nine universities in Malaysia, Indonesia and Maldives to overcome the challenges during Emergency Remote Teaching and Learning. The data was collected through focused group interview sessions, individual open-ended responses via Google Forms and Whatsapp discussion threads. The recorded sessions were transcribed verbatim and analysed using NVIVO software to identify the common categories and themes. The findings showed that the teachers of English overcome problems concerning their technological skills by seeking help from their colleagues, attending courses, training and webinars and choosing suitable platforms for online learning, also conducting better online assessments. The faculty could also provide more webinars, online training, and courses to help teachers to perform better during online learning. This study is believed to shed some light on aspects that need to be considered while planning and executing a meaningful ESL online teaching and learning experience in higher learning institutions, particularly in developing countries.