Distraction and the Use of Modern Communication Devices in the Train Driver’s Cab

Swiss railway companies provide their train drivers with modern communication devices like cell phones and tablets to perform their tasks. However, the use of these devices can distract the drivers to an extent that is not to be underestimated. Increasing irregularities or unsafe actions, including signals passed at danger, can be attributed at least to a certain extent to the distraction by these mobile and other digital devices in the cab. The goal of this study was to identify appropriate measures to reduce distraction without restricting the scope of action of the train drivers. Based on the results of observations and interviews, we suggested how to address distraction in the driver’s cab from a work psychology and design perspective by considering the individual driver as well as design technology and the organizational processes. In close collaboration with experts of several railway companies we developed a set of 26 preventive and protective measures. Preventive measures aim to avoid distraction, while protective measures aim to reduce the negative consequences of distraction. By carefully selecting and implementing these measures, the railway companies can ultimately support their train drivers to use modern communication devices in the driver’s cab safely and sensibly.