Identifying Characteristics of Frequent and Highly Frequent Users of the Emergency Department: A Cross-Sectional Observational Study

Abstract Introduction: Since the characteristics of frequent emergency department (ED) users are heterogeneous, it is impossible to mitigate the overcrowding of the ED without the basic data of diagnoses and risk factors of frequent ED users. Our study will provide invaluable information that will help predict patient demand for medical resources while also providing important information that can be used to improve emergency medical services. Methods This is the cross-sectional observational study using records from The Korea Health Insurance Review Agency. Frequent ED users were defined as patients who visited an ED more than 7–17 times per calendar year and highly frequent ED users were defined as patients who visited an ED eighteen or more times during the same period. The diseases were ranked by prevalence in each of the three ED frequency groups (less frequent, frequent, and highly frequent ED user groups). Our study then developed two logistic regression models comparing frequent users with less frequent users and highly frequent users with frequent users. Standardized ß values were used to rank risk factor importance. Results Although less frequent ED users composed 98.98% of all patients, they only consisted of 92.27% of all ED visits. Compared with less frequent users, a greater proportion of frequent ED users were aged 65 years or older and were insured by Medicaid or Veterans Affair Health Care Program. Frequent ED users were also most strongly defined by wound dressing follow-up visits and liver diseases (standardized ß value of 3.29 and 2.31). However, this study did not show highly frequent ED users differed from frequent ED users in regard to the different disease categories. Conclusion The diagnoses and risk factors related to frequent ED visits in Korea identified in this study will be an important reference for future research aimed at reducing ED overcrowding. By further analyzing the risk factors associated with frequent ED use, non-emergency administrative systems or medical facilities can be utilized to reduce the overload on the ED.