Delivery service satisfaction and associated factors among mothers who gave birth at West Shewa Zone public hospitals, Ethiopia

Abstract Objective: This study assessed mothers satisfaction towards delivery Services and its associated factors at public Hospitals found in West Shewa Zone, Ethiopia, from March 1 to April 15/2018. Result : This study finding showed that the overall satisfaction level of mothers towards delivery service was 82.1%. Those Mother’s who planned their pregnancy were 4.93 times more satisfied with delivery service than those who did not planned (AOR: 4.93; 95% CI: 2.172-11.208). The odds of satisfaction for women who had pain management were 1.56 times higher than those who did not. Moreover, Gestational age at birth for pre-term and full term [(AOR: 0.027; 95% CI: 0.003-0.254), (AOR: 0.067; 95 % CI: 0.011-0.401)], means of transportation (use of Ambulance) (AOR: 3.785; 95% CI: 1.24-11.51) and stay in hospital (AOR: 0.10, 95% CI 0.01, 0.93) were the significant predictors of mother’s satisfaction with delivery service at the study area. Therefore notable attention should be given to those factors as they may influence the future utilization of service.