A Correlational Study to Assess the Level of Patient Satisfaction and Nurses' Caring Behaviour Among Post-operative Patients at Srm Hospital, Kattankulathur, Tamilnadu, India

A Correlational Study to Assess the Level of Patient Satisfaction and Nurses' Caring Behaviour Among Post-operative Patients at Srm Hospital, Kattankulathur, Tamilnadu, India | Research Square window.SnipcartSettings = { analytics: { enabled: false } }; (function() { var accessVector = localStorage.getItem('access_vector') || ''; window.dataLayer = window.dataLayer || []; if (accessVector) { window.dataLayer.push({ user: { profile: { profileInfo: { snid: accessVector } } } }); } })(); (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-K279D39R'); Browse Preprints In Review Journals COVID-19 Preprints AJE Video Bytes Research Tools Research Promotion AJE Professional Editing AJE Rubriq About Preprint Platform In Review Editorial Policies Our Team Advisory Board Help Center Sign In Submit a Preprint Cite Share Download PDF Research Article A Correlational Study to Assess the Level of Patient Satisfaction and Nurses' Caring Behaviour Among Post-operative Patients at Srm Hospital, Kattankulathur, Tamilnadu, India Suseelal T, Vinothini V, Irene Susan Kurian, Harini M, Roger Benjamin This is a preprint; it has not been peer reviewed by a journal. https://doi.org/ 10.21203/rs.3.rs-7743582/v1 This work is licensed under a CC BY 4.0 License Status: Under Review Version 1 posted 11 You are reading this latest preprint version Abstract Background of the study: The main goals of compassionate behavior are to lessen the patient's pain and suffering, satisfy their needs and expectations during the course of the care and treatment process, and increase their degree of satisfaction. In addition to surgery, many patients may require critical nursing care. Aim The study's objective is to evaluate the level of satisfaction of nursing care among post-operative patients and the compassionate behavior of nurses and to correlate the both patient satisfaction and nurses caring behavior. at SRM general Hospital in Kattankulathur. Materials and methods It was a descriptive study, and the research methodology was quantitative. The non-probability convenience sampling method was used to choose the patients. The study's sample size was 140 (70 patients plus 70 nurses). Data were gathered using a standard interview questionnaire from the participants in post-operative wards, surgical intensive care units, and orthopaedic wards between May 5, 2022, and May 15, 2022, after obtaining formal permission and written consent from the participants. SPSS version 20 was used to analyze the gathered data. Result The results shows that, 3(4.29%) and 67 (95.71%) of the 70 post-operative patients expressed moderate and high levels of satisfaction, respectively. 69 (98.57%) of the nurses who cared for post-operative patients exhibited high nursing care behavior, while 1 (1.43%) exhibited moderate nursing care behavior. The average score for nursing care behavior was 105.06 ± 8.59, and the average score for patient satisfaction was 127.33 ± 5.46. Patient satisfaction and nursing care behavior had a moderately positive link, as indicated by the estimated Karl Pearson's correlation coefficient of r = 0.420. This correlation was statistically significant at p < 0.001.This implies unequivocally that patient satisfaction rises in tandem with high-quality nursing care behavior. Age and education were the demographic variables that demonstrated statistically significant differences (2 = 16.978, p = 0.001). Conclusion Present study is done to assess the level of patient satisfaction and nurses caring behaviour among post operative patients at SRM hospital, Kattankulathur. The study concludes that level of patient satisfaction and nurses caring behavior among post operative patients is highly significant and the hypothesis formulated was accepted. Patient satisfaction Postoperative patients Caring behaviour Nurses Figures Figure 1 Figure 2 INTRODUCTION A positive or negative emotion that arises in contrast to the sense of worried behavior is known as patient satisfaction. Nursing is the care, assistance, or knowledge that a nurse provides. The core of nursing is care, which also sets nurses apart from other medical professionals. Because it influences treatment adherence, health care service utilization, and overall attitudes toward the health care system, patient satisfaction with treatment is a significant result. Nursing Attitudes and Behaviors Professional nurses' acts, behaviors, and strategies that advance patient care, safety, and concern are referred to as effective nursing conduct. Caring conduct is essential for tying the customer experience and connection together( 1 ). It is the professional duty of nurses to deliver high-quality nursing care in order to improve outcomes. The Care Nurse screens all nurses. However, patients' health and well-being deteriorate when they receive inadequate professional nursing care. Thus, the quality of nursing care and patient satisfaction may be impacted by nurses' worry. One of the metrics used to assess the effectiveness and quality of the healthcare system is patient satisfaction. Since patient satisfaction influences how health care services are used and whether patients follow recommendations, guidelines, and prescriptions, it is linked to patient safety. ( 2 ) Increased individual involvement in health care, shifting expectations and views about health care, rising prices and competition in the health sector, and advancements in health information and technology all contribute to the need to improve the quality of health care services.( 3 ) In order to identify the relationships between patient satisfaction with nursing care and specific sociodemographic variables among 250 patients, Abdel Maqsood AS, Oweis AI, Hasna FS. et al. (2012) conducted a descriptive correlational study to characterize the differences between patient expectations and satisfaction with nursing care.The findings showed that while patients were less satisfied with nursing care during the night shift and with the nurses' professional information, they were more satisfied with the technical and ethical components of nursing care.( 4 ) SIGNIFICANCE OF THE STUDY In the modern world, accidents and illnesses result in a great deal of pain, suffering, and impairment. It is urgently necessary to concentrate on nurse caregiving behaviour, patient satisfaction, and hospital stay, to raise the standard of nurses' compassionate conduct. Numerous patients need critical care, including perioperative care, as well as surgical intervention A survey was carried out to gauge how nurses and patients felt about nursing care and patient satisfaction, according to Abdullah, Kousar, Azhar, Waqas, and Gilani et al. (2017). According to the study's findings, patient satisfaction and patient perception are positively correlated; however, nurse perception and patient satisfaction are negatively correlated. According to the study's findings, patient satisfaction and nurses' views of nursing care behaviours were negatively correlated, but patient satisfaction and patients' perceptions were positively correlated. (5) Aim of the study The primary goals are to lessen the patient's pain and suffering, satisfy their requirements and expectations throughout the entire care and treatment process, and boost their level of satisfaction.(6) Understanding and measuring patient expectations of health care is central to improving patient satisfaction and delivering patient-centered care. However, most empiric research in this field has focused on measuring patient expectations for specific diseases only. Patient expectations common to various settings and clinical contexts need to be better understood to design measures with broader utility. We aimed to understand how patients express and conceptualize their expectations of health care across a range of clinical contexts and conditions. Semi-structured interviews were conducted with patients presenting to a major metropolitan hospital, informed by interpretive phenomenological analysis. Sampling continued until thematic saturation. Interview topics explored the illness experience, interactions with clinicians, how patients communicated and conceptualized their expectations of health care, and the nature of these expectations.(7) The 26 participants conceptualized and described their expectations in 3 distinct domains: (1) health outcomes, (2) individual clinicians, and (3) the health-care system. Importantly, these domains were consistent across a variety of clinical contexts, participant demographics, and medical conditions. Despite variation in expectations due to individual patient circumstances, we identified 3 conceptual domains within which expectations consistently lie. When designing measurement tools for patient expectations, we suggest incorporating questions specifically addressing the 3 domains we have identified. With such measures, clinicians and health-care providers can be empowered to provide and monitor patient-centered care with outcomes tailored to what is urgently necessary to concentrate on nurse caregiving behavior, patient satisfaction, and hospital stay. to raise the standard of nurses' compassionate conduct. Many patients need surgery, and they might need critical care. It gives nurses a sense of efficacy, the capacity to handle complexity and uncertainty, decision-making efficiency, and a thorough comprehension of the patient experience. As a result, the researchers were motivated to conduct the current investigation. Research hypothesis RH 1 : There will be significant relationship between the level of patient satisfaction and nurses caring behaviour among post operative patients. RH 2 : There will be significant correlation between patient satisfaction and nursing care behaviour among post operative patients. RH 3 : There will be significant association between the level of patient satisfaction and nurses caring behaviour among post-operative patients, with their demographic variables. Subjects and Methods Study design A group pretest design was the research design employed in this investigation. Study setting The study was carried out at SRM General Hospital in Kattankulathur in the surgery ward, intensive care unit, post-operative ward, and orthopaedic ward. Study subjects Patients that match the following selection inclusion criteria and are present at the time of data collection more than three days after surgery. Tools for data collection The following tools have been used to gather data: Questionnaire for a structured interview: Researchers created it following an examination of relevant literature. Part one: it consists of evaluating the patient's demographics, including age, gender, marital status, occupation, and education. Part two: to evaluate the sociodemographic traits of nurses, including age, education, marital status, experience, and satisfaction with care received 2.Caring behaviour inventory scale SCORING INTERPRETATION SCORE LEVEL OF CARING 1-45 POOR 46-90 MODERATE >90 HIGH Total Score 144 3.Patient satisfaction scale SCORING INTERPRETATION SCORE PATIENT SATISFICATION 1-40 POOR 41-80 MODERATE 81-130 HIGH Total Score 130 Validity and Reliability The current study's standardized instruments are reliable and valid. Pilot study Ten percent of the patients in the pilot trial were used to test the tools' clarity and applicability. The tool has been helpful, and nothing was changed. Patients who participated in the trial were based on the results of the pilot study. Fieldwork A one-group pre-test design was employed as the research design. A straightforward non-probability sampling strategy was used to include 70 samples of nurses and patients who worked the day shift. SRM General Hospital. All of the chosen patients and the nurse gave their written informed consent after the researchers presented them to the patients and discussed the study's goal to encourage improved cooperation. Three medical-surgical teachers provided content validity. The standard tool was employed in the study based on expert investigations. According to the Cronbach's alpha technique, the tool's reliability was r=0.8 for patient satisfaction and r=0.42 for nurses' care behavior. The SRM Ethical Committee Review Board, which adheres to the Helsinki ethical model, granted ethical approval. Permission was received in writing. From the Medical Superintendent, SRM General Hospital, Kattankulathur, Chengalpattu District, Tamil Nadu, India to conduct the research. Investigators have collected data on demographic variables from selected patients and nurses. The data was collected from 8 June 2022 to 15 June 2022. A pilot study was done with 10 staff nurses and 10 postoperative patients, and it seems feasible to proceed with the main study. The reliability of the tool was assessed by test test-retest method. Data for the primary study were gathered at SRM General Hospital between June 8 and June 15, 2022. Seventy samples were chosen based on the criteria. They were given the pre-test questionnaire and an explanation of the study's goals. Patients and staff nurses were told that their answers would remain private. It took them roughly 15 to 20 minutes each to respond to the questions. After being gathered, the data was entered into an Excel spreadsheet and examined. A p-value of less than 0.001 was considered statistically significant. RESULTS Part I Sociodemographic data According to patient baseline data in Table 1 , the majority of post-operative patients, 43 (61.4%) were between the ages of 49 and 60, 61 (87.1%) were married men, 40 (57.1%) had completed secondary school, and 27 (38.5%) were manual labourers. According to Table 2 's demographic data, the majority of nurses—39, or 55.7%—were between the ages of 18 and 30, had one to five years of experience, were unmarried, 47, or 67.1%, had bachelor's degrees, and 60, or 85.7%, expressed satisfaction with their care provider. Table 1 Distribution of demographic variables of postoperative patients. N = 70 Demographic Variables Frequency Percentage Age A 18–28 - - B 29–38 24 34.3 C 39–48 3 4.3 D 49–60 43 61.4 Gender Male 61 87.1 Female 9 12.9 Marital status Single 9 12.9 Married 61 87.1 Divorced - - Widow - - Education Illiterate 8 11.4 Read and write - - Basic school 17 24.4 Secondary school 40 57.1 University 5 7.1 Working Professional job 16 22.9 Manual work 27 38.6 Retired 5 7.1 Housewife 11 15.7 Other jobs 11 15.7 Table 2 Distribution of demographic variables of the nurses. N = 70 Demographic Variables Frequency Percentage Age A 18–30 39 55.7 B 30–45 13 18.6 C 45–60 18 25.7 Experience Fresh graduate 8 11.4 1 to < 5 years 39 55.8 5 to < 10 years 5 7.1 10 - <15 years - - 15-<20 years 18 25.7 20–25 years - - Marital status Single 39 55.7 Married 31 44.3 Nurse education Diploma 23 32.9 Bachelor 47 67.1 Satisfied with care provider Yes 60 85.7 No 10 14.3 Part II: Level of patient satisfaction Table 3 presents the frequency and percentage distribution of patient satisfaction levels among postoperative patients. The findings indicate that 67 (95.71%) of the postoperative patients were highly satisfied, while 3 (4.29%) were moderately satisfied with the nursing care provided. As shown in Fig. 1 , most postoperative patients demonstrated a high level of satisfaction. Table 3 Frequency and percentage distribution of patient satisfaction levels among postoperative patients. N = 70 Patient Satisfaction Frequency Percentage Poor (1–40) 0 0 Moderate (41–80) 3 4.29 High (> 80) 67 95.71 Part III: Nursing care behaviour among nurses Table 4 presents the frequency and percentage distribution of nursing care behavior among nurses. The findings indicate that 69 (98.57%) of the nurses exhibited a high level of nursing care behaviour, while 1 (1.43%) exhibited a moderate level of nursing care behaviour. As shown in Fig. 2 , the majority of nurses demonstrated a high level of nursing care behaviour. Table 4 Frequency and percentage distribution of nursing care behaviour among nurses N = 70 Nursing care behaviour Frequency Percentage Poor (1–45) 0 0 Moderate (46–90) 1 1.43 High (> 90) 69 98.57 Table 5 Correlation between patient satisfaction and nursing care behaviour. N = 70 Variables Mean S.D Karl Pearson Correlation Patient satisfaction 127.33 5.46 r = 0.420 p = 0.01*** , Nursing care behavior 105.06 8.59 Part IV: Correlation between patient satisfaction and nursing care behavior Table 5 above indicates that the average score for nurse behavior is 105.06 ± 8.59 and the average score for patient satisfaction is 127.33 ± 5.46. At p < 0.01, it is statistically significant. It is evident that patient satisfaction rises in tandem with quality nurse care. Part V: Association of level of patient satisfaction and nursing care Table 6 demonstrates that among postoperative patients, demographic variables education (2 = 16.978, p = 0.001) and age (2 = 16.978, p = 0.001) significantly correlated with patient satisfaction at the p <. 0.05 and p < 0.001 levels, respectively. There were no statistically significant correlations found between other demographic factors and postoperative patient satisfaction. Table 7 demonstrates that there was no statistically significant correlation between the demographic factors and the nurses' degree of nursing care behavior. Table 6 Association of the level of patient satisfaction among postoperative patients with their demographic variables. N = 70 Demographic Variables Frequency Chi-Square & p-value Age χ 2 = 6.007 d.f = 2 p = 0.050 S* A 18–28 - B 28–38 24 C 38–48 3 D 48–60 43 Gender χ 2 = 0.462 d.f = 1 p = 0.496 N.S Male 61 Female 9 Marital status χ 2 = 1.173 d.f = 1 p = 0.279 N.S Single 61 Married 9 Divorced - Widow - Education χ 2 = 16.978 d.f = 3 p = 0.001 S*** Illiterate 8 Read and write - Basic school 17 Secondary school 40 University 5 Working χ 2 = 3.863 d.f = 4 p = .425 Professional job 16 Manual work 27 Retired 5 Housewife 11 Other jobs 11 Table 7 Association of level of nursing care behaviour among nurses with their selected demographic variables. N = 70 Demographic Variables Frequency Chi-Square & p-value Age χ 2 = 2.931 d.f = 2 p = 0.231 N.S A - B 24 C 3 Experience 43 Fresh graduate χ 2 = 2.931 d.f = 3 p = 0.402 N.S 1 to < 5 years 61 5 to < 10 years 9 10 - <15 years 15-<20 years 61 20–25 years 9 Marital status - χ 2 = 0.806 d.f = 1 p = 0.369 N.S Single - Married Nurse education 8 χ 2 = 0.496 d.f = 1 p = 0.481 N.S Diploma - Bachelor 17 Satisfied with care provider 40 χ 2 = 0.169 d.f = 1 p = 0.681 Yes 5 No DISCUSSION The study emphasized that the foundation of providing high-quality treatment is the professional technical abilities and competence of nurses. Nursing education programs and curricula can make use of the understanding of patient expectations and sentiments to raise awareness and better equip nurses to comprehend patients' feelings regarding care and prognosis. Additionally, it is thought that nursing education programs ought to be able to increase knowledge of the factors that contribute to patients' vulnerability and subpar care. According to this study, one of the main determinants of patient satisfaction with nursing care is caring. Improving patient happiness is mostly the responsibility of healthcare professionals.( 8 ) To improve patient satisfaction, it is crucial that healthcare professionals—especially nurses—have a compassionate demeanor, effective communication skills, and competent technical abilities. Patient satisfaction was found to be influenced by organizational and environmental factors in this study.( 9 ).Although their opinions have not been fully utilized in the planning and assessment of care, patients are a useful source of information.Therefore, it is advised that patients, who are also consumers of health care services, be involved in the planning and assessment of care. Additionally, their ideas and perspectives should be used to enhance health care delivery systems in order to create a more patient-centered system. The concept of patient happiness is extremely complicated, and even patients are unable to define it. Health care organizations are advised to take note of this study, do research on the factors that influence nursing care satisfaction, and report on the effects of these factors on patient satisfaction and care quality.( 10 ) Planning and assessing patient satisfaction must take into account the opinions of teens and healthcare professionals. Therefore, it is advised that research be done on the elements influencing patient satisfaction that examine the perspectives and opinions of healthcare professionals. The results of our study indicate that nurses' caring conduct was 98% and the overall net patient satisfaction rate was 95.7%. According to the results of many research, there was a statistical correlation between the hospital's information services, appropriate admission procedures, low wait times for services, and maintaining patient privacy and confidentiality. However, several literatures also suggest that interpersonal skills and communication quality are crucial. ( 11 ) The impact of sociodemographic factors on patient satisfaction likewise revealed no discernible correlation between patient satisfaction and age, income, gender, race, or level of education. Other research, however, indicated that female patients were more likely than male patients to express satisfaction, and older patients were more likely to report satisfaction than younger patients. Overall, this study uncovered that 96.4% of the variation in the patients' net overall satisfaction score could be explained by the categories of patient happiness linked to general facility amenities and interactions between patients and healthcare providers. There was a significant correlation between patient satisfaction and nursing care behaviour among post-operative patients with p less than 0.001. This study is consistent with the study done by Afrasiabifar, Mosavi, Dehbanizadeh, Sahar Khaki et al.(2021) on the relationship between nurses’ anxiety and moral sensitivity. Their result revealed out of 250 nurses, seventy-four per cent of nurses have average moral sensitivity (50–74). Nurses’ moral sensitivity and caring behaviour average score was 59.5 ± 11.1. The Pearson test showed a positive correlation between nurses’ concern and moral sensitivity at the 99% level. Nurses’ moral sensitivity and caring behavior were found to be moderate and good, respectively. In addition, there is a positive correlation between moral sensitivity and caring behavior in nurses, meaning that nurses provide better caregiving behavior with an increased level of moral sensitivity. LIMITATIONS The study period was limited to one week of data collection. The sample size was limited to 70 post operative patients and 70 staff nurses. CONCLUSION The current study evaluated post-operative patients' satisfaction and nurses caring behavior at SRM general hospital, Kattankulathur. The survey found that nurses at SRM General Hospital exhibit excellent levels of patient satisfaction and compassionate caring behavior. This is the first study done and the hypothesis formulated was approved. RECOMMENDATIONS To evaluate the degree of patient satisfaction and the compassionate behavior of nurses among post-operative patients at SRM Hospital in Kattankulathur, a similar study with a larger sample size might be carried out. Declarations ACKNOWLEDGEMENTS We express our sincere gratitude to all of the patients who participated in the study. We would like to thank the nurses and patients who helped make this study possible. AUTHOR CONTRIBUTIONS All authors came up with the idea for the study and gathered the data. Dr.T.Suseelal: Study concept and design Harini, Irene Susan, Roger Benjamin: analysis and interpretation of data V.Vinothini: final drafting of manuscript Dr.T.Suseelal and V.Vinothini: Critical manuscript revision for important intellectual content. FUNDING The authors appreciate the financial assistance from SRM Medical College & Research Center. SRM College of Nursing's Faculty of Medicine and Health Sciences will cover the article's publishing expenses. DATA AVAILABILITY During the current investigation, no datasets were created or examined. CLINICAL TRIAL NUMBER : Not applicable Ethical approval Ethical approval for this study was obtained from the SRM College of Nursing Research Committee, which adheres to the ethical standards of the institutional research board, WHO guidelines, and the 1964 Helsinki Declaration and its later amendments. No reference number was provided by the committee. Consent to participate Written informed consent to participate was obtained from all participants prior to data collection. Competing interests The writers disclose no conflicting interests. Author details 1 Medical surgical nursing, Faculty of Nursing, SRM Medical College and Research Centre, Katankulathur, Chengalpattu district 2 Medical surgical nursing, Faculty of Nursing, SRM Medical College and Research Centre, Kattankulathur, Chengalpattu district. References Jiménez-Herrera MF, Llauradó-Serra M, Acebedo-Urdiales S, Bazo-Hernández L, Font-Jiménez I, Axelsson C. 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Lizano-Díez I, Amaral-Rohter S, Pérez-Carbonell L, Aceituno S. Impact of Home Care Services on Patient and Economic Outcomes: A Targeted Review. Home Health Care Management & Practice. 2022 May 1;34(2):148–62. Assessment of healthcare service quality effect on patient satisfaction and care outcomes: A case study in India [Internet]. [cited 2025 Oct 3]. Available from: https://www.researchgate.net/publication/376584049_Assessment_of_healthcare_service_quality_effect_on_patient_satisfaction_and_care_outcomes_A_case_study_in_India Additional Declarations No competing interests reported. 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06:26:46","extension":"xml","order_by":7,"title":"","display":"","copyAsset":false,"role":"acdc-reference","size":77802,"visible":true,"origin":"","legend":"","description":"","filename":"c36343ef1b5c4851802c5cf6a950632d1structuring.xml","url":"https://assets-eu.researchsquare.com/files/rs-7743582/v1/061e98292907a4c29318b3f9.xml"},{"id":96787527,"identity":"03cae9eb-3376-45e6-bcd6-21f398f2fd43","added_by":"auto","created_at":"2025-11-26 06:26:46","extension":"html","order_by":8,"title":"","display":"","copyAsset":false,"role":"acdc-reference","size":83187,"visible":true,"origin":"","legend":"","description":"","filename":"earlyproof.html","url":"https://assets-eu.researchsquare.com/files/rs-7743582/v1/a54d3b872de7f8d0dace19aa.html"},{"id":96787520,"identity":"90cd7941-8b84-44c4-b99c-4a3f8f47c5d9","added_by":"auto","created_at":"2025-11-26 06:26:46","extension":"png","order_by":1,"title":"Figure 1","display":"","copyAsset":false,"role":"figure","size":582857,"visible":true,"origin":"","legend":"\u003cp\u003e\u003cstrong\u003ePatient satisfaction levels among postoperative patients.\u003c/strong\u003e Most postoperative patients reported a high level of satisfaction.\u003c/p\u003e","description":"","filename":"1.png","url":"https://assets-eu.researchsquare.com/files/rs-7743582/v1/332fac8c9383b8bacec45da8.png"},{"id":96787517,"identity":"c41eb280-8654-4eba-8e21-10f84f2f85e0","added_by":"auto","created_at":"2025-11-26 06:26:46","extension":"png","order_by":2,"title":"Figure 2","display":"","copyAsset":false,"role":"figure","size":521127,"visible":true,"origin":"","legend":"\u003cp\u003e\u003cstrong\u003eNursing care behavior among nurses. \u003c/strong\u003eThe majority of nurses demonstrated a high level of nursing care behaviour.\u003c/p\u003e","description":"","filename":"2.png","url":"https://assets-eu.researchsquare.com/files/rs-7743582/v1/2c82a81620866403229b1f29.png"},{"id":97248486,"identity":"2dd9595b-737f-4f02-bf7c-f235a47f8071","added_by":"auto","created_at":"2025-12-02 13:00:31","extension":"pdf","order_by":0,"title":"","display":"","copyAsset":false,"role":"manuscript-pdf","size":2177032,"visible":true,"origin":"","legend":"","description":"","filename":"manuscript.pdf","url":"https://assets-eu.researchsquare.com/files/rs-7743582/v1/3d1147a5-235b-4647-9b41-786096de9908.pdf"}],"financialInterests":"No competing interests reported.","formattedTitle":"\u003cp\u003eA Correlational Study to Assess the Level of Patient Satisfaction and Nurses' Caring Behaviour Among Post-operative Patients at Srm Hospital, Kattankulathur, Tamilnadu, India\u003c/p\u003e","fulltext":[{"header":"INTRODUCTION","content":"\u003cp\u003e\u003cdiv class=\"BlockQuote\"\u003e\u003cp\u003eA positive or negative emotion that arises in contrast to the sense of worried behavior is known as patient satisfaction. Nursing is the care, assistance, or knowledge that a nurse provides. The core of nursing is care, which also sets nurses apart from other medical professionals. Because it influences treatment adherence, health care service utilization, and overall attitudes toward the health care system, patient satisfaction with treatment is a significant result. Nursing Attitudes and Behaviors Professional nurses' acts, behaviors, and strategies that advance patient care, safety, and concern are referred to as effective nursing conduct. Caring conduct is essential for tying the customer experience and connection together(\u003cspan citationid=\"CR1\" class=\"CitationRef\"\u003e1\u003c/span\u003e).\u003c/p\u003e\u003cp\u003eIt is the professional duty of nurses to deliver high-quality nursing care in order to improve outcomes. The Care Nurse screens all nurses. However, patients' health and well-being deteriorate when they receive inadequate professional nursing care. Thus, the quality of nursing care and patient satisfaction may be impacted by nurses' worry. One of the metrics used to assess the effectiveness and quality of the healthcare system is patient satisfaction. Since patient satisfaction influences how health care services are used and whether patients follow recommendations, guidelines, and prescriptions, it is linked to patient safety. (\u003cspan citationid=\"CR2\" class=\"CitationRef\"\u003e2\u003c/span\u003e)\u003c/p\u003e\u003cp\u003eIncreased individual involvement in health care, shifting expectations and views about health care, rising prices and competition in the health sector, and advancements in health information and technology all contribute to the need to improve the quality of health care services.(\u003cspan citationid=\"CR3\" class=\"CitationRef\"\u003e3\u003c/span\u003e) In order to identify the relationships between patient satisfaction with nursing care and specific sociodemographic variables among 250 patients, Abdel Maqsood AS, Oweis AI, Hasna FS. et al. (2012) conducted a descriptive correlational study to characterize the differences between patient expectations and satisfaction with nursing care.The findings showed that while patients were less satisfied with nursing care during the night shift and with the nurses' professional information, they were more satisfied with the technical and ethical components of nursing care.(\u003cspan citationid=\"CR4\" class=\"CitationRef\"\u003e4\u003c/span\u003e)\u003c/p\u003e\u003c/div\u003e\u003c/p\u003e"},{"header":"SIGNIFICANCE OF THE STUDY","content":"\u003cp\u003eIn the modern world, accidents and illnesses result in a great deal of pain, suffering, and impairment. It is urgently necessary to concentrate on nurse caregiving behaviour, patient satisfaction, and hospital stay, to raise the standard of nurses\u0026apos; compassionate conduct. Numerous patients need critical care, including perioperative care, as well as surgical intervention \u0026nbsp;\u003c/p\u003e\n\u003cp\u003eA survey was carried out to gauge how nurses and patients felt about nursing care and patient satisfaction, \u003cstrong\u003eaccording to Abdullah, Kousar, Azhar, Waqas, and Gilani et al. (2017).\u003c/strong\u003e According to the study\u0026apos;s findings, patient satisfaction and patient perception are positively correlated; however, nurse perception and patient satisfaction are negatively correlated. According to the study\u0026apos;s findings, patient satisfaction and nurses\u0026apos; views of nursing care behaviours were negatively correlated, but patient satisfaction and patients\u0026apos; perceptions were positively correlated. (5)\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAim of the study\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe primary goals are to lessen the patient\u0026apos;s pain and suffering, satisfy their requirements and expectations throughout the entire care and treatment process, and boost their level of satisfaction.(6) Understanding and measuring patient expectations of health care is central to improving patient satisfaction and delivering patient-centered care. However, most empiric research in this field has focused on measuring patient expectations for specific diseases only. Patient expectations common to various settings and clinical contexts need to be better understood to design measures with broader utility. We aimed to understand how patients express and conceptualize their expectations of health care across a range of clinical contexts and conditions. Semi-structured interviews were conducted with patients presenting to a major metropolitan hospital, informed by interpretive phenomenological analysis. Sampling continued until thematic saturation. Interview topics explored the illness experience, interactions with clinicians, how patients communicated and conceptualized their expectations of health care, and the nature of these expectations.(7) The 26 participants conceptualized and described their expectations in 3 distinct domains: (1) health outcomes, (2) individual clinicians, and (3) the health-care system. Importantly, these domains were consistent across a variety of clinical contexts, participant demographics, and medical conditions. Despite variation in expectations due to individual patient circumstances, we identified 3 conceptual domains within which expectations consistently lie. When designing measurement tools for patient expectations, we suggest incorporating questions specifically addressing the 3 domains we have identified. With such measures, clinicians and health-care providers can be empowered to provide and monitor patient-centered care with outcomes tailored to what is urgently necessary to concentrate on nurse caregiving behavior, patient satisfaction, and hospital stay. to raise the standard of nurses\u0026apos; compassionate conduct. Many patients need surgery, and they might need critical care. It gives nurses a sense of efficacy, the capacity to handle complexity and uncertainty, decision-making efficiency, and a thorough comprehension of the patient experience. As a result, the researchers were motivated to conduct the current investigation.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResearch hypothesis\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003cstrong\u003eRH\u003csub\u003e1\u003c/sub\u003e\u003c/strong\u003e\u003cstrong\u003e:\u0026nbsp;\u003c/strong\u003eThere will be significant relationship between the level of patient satisfaction and nurses caring behaviour among post operative patients.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eRH\u003csub\u003e2\u003c/sub\u003e:\u0026nbsp;\u003c/strong\u003eThere will be significant\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003ecorrelation between patient satisfaction and nursing \u0026nbsp;care \u0026nbsp;behaviour among post operative patients.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;RH\u003csub\u003e3\u003c/sub\u003e\u003c/strong\u003e\u003cstrong\u003e:\u003c/strong\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003eThere will be significant association between the level of patient satisfaction and nurses caring behaviour among post-operative patients, with their demographic variables.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSubjects and Methods\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStudy design\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eA group pretest design was the research design employed in this investigation.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStudy setting\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe study was carried out at SRM General Hospital in Kattankulathur in the surgery ward, intensive care unit, post-operative ward, and orthopaedic ward.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStudy subjects\u003c/strong\u003e\u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp; \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003ePatients that match the following selection inclusion criteria and are present at the time of data collection more than three days after surgery.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTools for data collection\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe following tools have been used to gather data:\u003c/p\u003e\n\u003cp\u003eQuestionnaire for a structured interview: Researchers created it following an examination of relevant literature.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003ePart one: it consists of evaluating the patient\u0026apos;s demographics, including age, gender, marital status, occupation, and education.\u003c/p\u003e\n\u003cp\u003ePart two: to evaluate the sociodemographic traits of nurses, including age, education, marital status, experience, and satisfaction with care received\u003c/p\u003e\n\u003ch4\u003e2.Caring behaviour inventory scale\u003c/h4\u003e\n\u003ch4\u003e\u0026nbsp;SCORING INTERPRETATION\u0026nbsp;\u003c/h4\u003e\n\u003ctable border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"489\" class=\"fr-table-selection-hover\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e\u003cstrong\u003eSCORE\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e\u003cstrong\u003eLEVEL OF CARING\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e1-45\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003ePOOR\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e46-90\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003eMODERATE\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u0026gt;90\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003eHIGH\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e\u003cstrong\u003eTotal Score\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 244px;\"\u003e\n \u003cp\u003e144\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cstrong\u003e3.Patient satisfaction scale\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eSCORING INTERPRETATION\u0026nbsp;\u003c/p\u003e\n\u003ctable border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"507\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 253px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cu\u003eSCORE\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 254px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u003cu\u003ePATIENT SATISFICATION\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 253px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e1-40\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 254px;\"\u003e\n \u003cp\u003ePOOR\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 253px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e41-80\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 254px;\"\u003e\n \u003cp\u003eMODERATE\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 253px;\"\u003e\n \u003cp\u003e\u003cstrong\u003e81-130\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 254px;\"\u003e\n \u003cp\u003eHIGH\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd valign=\"top\" style=\"width: 253px;\"\u003e\n \u003cp\u003e\u003cstrong\u003eTotal Score\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd valign=\"top\" style=\"width: 254px;\"\u003e\n \u003cp\u003e130\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cstrong\u003eValidity and Reliability\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe current study\u0026apos;s standardized instruments are reliable and valid.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePilot study\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTen percent of the patients in the pilot trial were used to test the tools\u0026apos; clarity and applicability. The tool has been helpful, and nothing was changed. Patients who participated in the trial were based on the results of the pilot study.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eFieldwork\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eA one-group pre-test design was employed as the research design. A straightforward non-probability sampling strategy was used to include 70 samples of nurses and patients who worked the day shift. SRM General Hospital. All of the chosen patients and the nurse gave their written informed consent after the researchers presented them to the patients and discussed the study\u0026apos;s goal to encourage improved cooperation. Three medical-surgical teachers provided content validity. The standard tool was employed in the study based on expert investigations. According to the Cronbach\u0026apos;s alpha technique, the tool\u0026apos;s reliability was r=0.8 for patient satisfaction and r=0.42 for nurses\u0026apos; care behavior. \u0026nbsp;The SRM Ethical Committee Review Board, which adheres to the Helsinki ethical model, granted ethical approval. Permission was received in writing. From the Medical Superintendent, SRM General Hospital, Kattankulathur, Chengalpattu District, Tamil Nadu, India to conduct the research. Investigators \u0026nbsp;have collected data on demographic variables from selected patients and nurses. The data was collected from 8 June 2022 to 15 June 2022. A pilot study was done with 10 staff nurses and 10 postoperative patients, and it seems feasible to proceed with the main study. The reliability of the tool was assessed by test test-retest method.\u003c/p\u003e\n\u003cp\u003eData for the primary study were gathered at SRM General Hospital between June 8 and June 15, 2022. Seventy samples were chosen based on the criteria. They were given the pre-test questionnaire and an explanation of the study\u0026apos;s goals. Patients and staff nurses were told that their answers would remain private. It took them roughly 15 to 20 minutes each to respond to the questions. After being gathered, the data was entered into an Excel spreadsheet and examined. A p-value of less than 0.001 was considered statistically significant.\u003c/p\u003e"},{"header":"RESULTS","content":"\u003cdiv id=\"Sec15\" class=\"Section2\"\u003e\n \u003cdiv id=\"Sec16\" class=\"Section3\"\u003e\n \u003ch2\u003ePart I Sociodemographic data\u003c/h2\u003e\n \u003cp\u003eAccording to patient baseline data in Table \u003cspan class=\"InternalRef\"\u003e1\u003c/span\u003e, the majority of post-operative patients, 43 (61.4%) were between the ages of 49 and 60, 61 (87.1%) were married men, 40 (57.1%) had completed secondary school, and 27 (38.5%) were manual labourers.\u003c/p\u003e\n \u003cp\u003eAccording to Table \u003cspan class=\"InternalRef\"\u003e2\u003c/span\u003e\u0026apos;s demographic data, the majority of nurses\u0026mdash;39, or 55.7%\u0026mdash;were between the ages of 18 and 30, had one to five years of experience, were unmarried, 47, or 67.1%, had bachelor\u0026apos;s degrees, and 60, or 85.7%, expressed satisfaction with their care provider.\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab1\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 1\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eDistribution of demographic variables of postoperative patients. N\u0026thinsp;=\u0026thinsp;70\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eDemographic Variables\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eFrequency\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003ePercentage\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eAge\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eA 18\u0026ndash;28\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eB 29\u0026ndash;38\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e24\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e34.3\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eC 39\u0026ndash;48\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e4.3\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eD 49\u0026ndash;60\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e43\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61.4\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eGender\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMale\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e87.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eFemale\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e9\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e12.9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarital status\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSingle\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e9\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e12.9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarried\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e87.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eDivorced\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eWidow\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eEducation\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eIlliterate\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e8\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e11.4\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eRead and write\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eBasic school\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e17\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e24.4\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSecondary school\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e40\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e57.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eUniversity\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e7.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eWorking\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eProfessional job\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e16\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e22.9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eManual work\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e27\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e38.6\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eRetired\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e7.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eHousewife\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e11\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e15.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eOther jobs\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e11\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e15.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab2\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 2\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eDistribution of demographic variables of the nurses. N\u0026thinsp;=\u0026thinsp;70\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eDemographic Variables\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eFrequency\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003ePercentage\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eAge\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eA 18\u0026ndash;30\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e39\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e55.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eB 30\u0026ndash;45\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e13\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e18.6\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eC 45\u0026ndash;60\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e18\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e25.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eExperience\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eFresh graduate\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e8\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e11.4\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e1 to \u0026lt;\u0026thinsp;5 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e39\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e55.8\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5 to \u0026lt;\u0026thinsp;10 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e7.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e10 - \u0026lt;15 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e15-\u0026lt;20 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e18\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e25.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e20\u0026ndash;25 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarital status\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSingle\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e39\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e55.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarried\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e31\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e44.3\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eNurse education\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eDiploma\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e23\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e32.9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eBachelor\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e47\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e67.1\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSatisfied with care provider\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eYes\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e60\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e85.7\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eNo\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e10\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e14.3\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\u003cbr\u003ePart II: Level of patient satisfaction\n \u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv id=\"Sec17\" class=\"Section2\"\u003e\n \u003cp\u003eTable \u003cspan class=\"InternalRef\"\u003e3\u003c/span\u003e presents the frequency and percentage distribution of patient satisfaction levels among postoperative patients. The findings indicate that 67 (95.71%) of the postoperative patients were highly satisfied, while 3 (4.29%) were moderately satisfied with the nursing care provided.\u003c/p\u003e\n \u003cp\u003eAs shown in Fig. \u003cspan class=\"InternalRef\"\u003e1\u003c/span\u003e, most postoperative patients demonstrated a high level of satisfaction.\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab3\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 3\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eFrequency and percentage distribution of patient satisfaction levels among postoperative patients. \u003cstrong\u003eN\u0026thinsp;=\u0026thinsp;70\u003c/strong\u003e\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003ePatient Satisfaction\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eFrequency\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003ePercentage\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003ePoor (1\u0026ndash;40)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eModerate (41\u0026ndash;80)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e4.29\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eHigh (\u0026gt;\u0026thinsp;80)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e67\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e95.71\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv id=\"Sec18\" class=\"Section2\"\u003e\n \u003ch2\u003ePart III: Nursing care behaviour among nurses\u003c/h2\u003e\n \u003cp\u003eTable \u003cspan class=\"InternalRef\"\u003e4\u003c/span\u003e presents the frequency and percentage distribution of nursing care behavior among nurses. The findings indicate that 69 (98.57%) of the nurses exhibited a high level of nursing care behaviour, while 1 (1.43%) exhibited a moderate level of nursing care behaviour.\u003c/p\u003e\n \u003cp\u003eAs shown in Fig. \u003cspan class=\"InternalRef\"\u003e2\u003c/span\u003e, the majority of nurses demonstrated a high level of nursing care behaviour.\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab4\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 4\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eFrequency and percentage distribution of nursing care behaviour among nurses \u003cstrong\u003eN\u0026thinsp;=\u0026thinsp;70\u003c/strong\u003e\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eNursing care behaviour\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eFrequency\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003ePercentage\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003ePoor (1\u0026ndash;45)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e0\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eModerate (46\u0026ndash;90)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e1\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e1.43\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eHigh (\u0026gt;\u0026thinsp;90)\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e69\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e98.57\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab5\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 5\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eCorrelation between patient satisfaction and nursing care behaviour. N\u0026thinsp;=\u0026thinsp;70\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eVariables\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eMean\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eS.D\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eKarl Pearson Correlation\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003ePatient satisfaction\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e127.33\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e5.46\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"2\"\u003e\n \u003cp\u003e\u003cstrong\u003er\u0026thinsp;=\u0026thinsp;0.420\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003ep\u0026thinsp;=\u0026thinsp;0.01***\u003c/strong\u003e,\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eNursing care behavior\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e105.06\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"char\"\u003e\n \u003cp\u003e8.59\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv id=\"Sec19\" class=\"Section2\"\u003e\n \u003ch2\u003ePart IV: Correlation between patient satisfaction and nursing care behavior\u003c/h2\u003e\n \u003cp\u003eTable \u003cspan class=\"InternalRef\"\u003e5\u003c/span\u003e above indicates that the average score for nurse behavior is 105.06\u0026thinsp;\u0026plusmn;\u0026thinsp;8.59 and the average score for patient satisfaction is 127.33\u0026thinsp;\u0026plusmn;\u0026thinsp;5.46. At p\u0026thinsp;\u0026lt;\u0026thinsp;0.01, it is statistically significant. It is evident that patient satisfaction rises in tandem with quality nurse care.\u003c/p\u003e\n \u003cdiv id=\"Sec20\" class=\"Section3\"\u003e\n \u003ch2\u003ePart V: Association of level of patient satisfaction and nursing care\u003c/h2\u003e\n \u003cp\u003eTable \u003cspan class=\"InternalRef\"\u003e6\u003c/span\u003e demonstrates that among postoperative patients, demographic variables education (2\u0026thinsp;=\u0026thinsp;16.978, p\u0026thinsp;=\u0026thinsp;0.001) and age (2\u0026thinsp;=\u0026thinsp;16.978, p\u0026thinsp;=\u0026thinsp;0.001) significantly correlated with patient satisfaction at the p \u0026lt;. 0.05 and p\u0026thinsp;\u0026lt;\u0026thinsp;0.001 levels, respectively. There were no statistically significant correlations found between other demographic factors and postoperative patient satisfaction.\u003c/p\u003e\n \u003cp\u003eTable \u003cspan class=\"InternalRef\"\u003e7\u003c/span\u003e demonstrates that there was no statistically significant correlation between the demographic factors and the nurses\u0026apos; degree of nursing care behavior.\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab6\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 6\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eAssociation of the level of patient satisfaction among postoperative patients with their demographic variables. N\u0026thinsp;=\u0026thinsp;70\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eDemographic Variables\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eFrequency\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eChi-Square \u0026amp;\u003c/p\u003e\n \u003cp\u003ep-value\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eAge\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"5\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u0026chi;\u003c/strong\u003e\u003csup\u003e\u003cstrong\u003e2\u003c/strong\u003e\u003c/sup\u003e\u0026thinsp;\u003cstrong\u003e=\u0026thinsp;6.007\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003ed.f\u0026thinsp;=\u0026thinsp;2\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003ep\u0026thinsp;=\u0026thinsp;0.050\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003eS*\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eA 18\u0026ndash;28\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eB 28\u0026ndash;38\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e24\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eC 38\u0026ndash;48\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eD 48\u0026ndash;60\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e43\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eGender\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"3\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;0.462\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;1\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.496\u003c/p\u003e\n \u003cp\u003eN.S\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMale\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eFemale\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarital status\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"5\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;1.173\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;1\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.279\u003c/p\u003e\n \u003cp\u003eN.S\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSingle\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarried\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eDivorced\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eWidow\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eEducation\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"6\"\u003e\n \u003cp\u003e\u003cstrong\u003e\u0026chi;\u003c/strong\u003e\u003csup\u003e\u003cstrong\u003e2\u003c/strong\u003e\u003c/sup\u003e\u0026thinsp;\u003cstrong\u003e=\u0026thinsp;16.978\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003ed.f\u0026thinsp;=\u0026thinsp;3\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003ep\u0026thinsp;=\u0026thinsp;0.001\u003c/strong\u003e\u003c/p\u003e\n \u003cp\u003e\u003cstrong\u003eS***\u003c/strong\u003e\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eIlliterate\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e8\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eRead and write\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eBasic school\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e17\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSecondary school\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e40\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eUniversity\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eWorking\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"6\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;3.863\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;4\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;.425\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eProfessional job\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e16\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eManual work\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e27\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eRetired\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eHousewife\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e11\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eOther jobs\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e11\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003ctable id=\"Tab7\" border=\"1\"\u003e\n \u003ccaption language=\"En\"\u003e\n \u003cdiv class=\"CaptionNumber\"\u003eTable 7\u003c/div\u003e\n \u003cdiv class=\"CaptionContent\"\u003e\n \u003cp\u003eAssociation of level of nursing care behaviour among nurses with their selected demographic variables. N\u0026thinsp;=\u0026thinsp;70\u003c/p\u003e\n \u003c/div\u003e\n \u003c/caption\u003e\n \u003cthead\u003e\n \u003ctr\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eDemographic Variables\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eFrequency\u003c/p\u003e\n \u003c/th\u003e\n \u003cth align=\"left\"\u003e\n \u003cp\u003eChi-Square \u0026amp;\u003c/p\u003e\n \u003cp\u003ep-value\u003c/p\u003e\n \u003c/th\u003e\n \u003c/tr\u003e\n \u003c/thead\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eAge\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"5\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;2.931\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;2\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.231\u003c/p\u003e\n \u003cp\u003eN.S\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eA\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eB\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e24\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eC\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e3\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eExperience\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e43\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eFresh graduate\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"6\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;2.931\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;3\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.402\u003c/p\u003e\n \u003cp\u003eN.S\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e1 to \u0026lt;\u0026thinsp;5 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5 to \u0026lt;\u0026thinsp;10 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e10 - \u0026lt;15 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e15-\u0026lt;20 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e61\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e20\u0026ndash;25 years\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e9\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarital status\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"3\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;0.806\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;1\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.369\u003c/p\u003e\n \u003cp\u003eN.S\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSingle\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eMarried\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eNurse education\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e8\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"3\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;0.496\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;1\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.481\u003c/p\u003e\n \u003cp\u003eN.S\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eDiploma\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e-\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eBachelor\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e17\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eSatisfied with care provider\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e40\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\" rowspan=\"3\"\u003e\n \u003cp\u003e\u0026chi;\u003csup\u003e2\u003c/sup\u003e\u0026thinsp;=\u0026thinsp;0.169\u003c/p\u003e\n \u003cp\u003ed.f\u0026thinsp;=\u0026thinsp;1\u003c/p\u003e\n \u003cp\u003ep\u0026thinsp;=\u0026thinsp;0.681\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eYes\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003e5\u003c/p\u003e\n \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd align=\"left\"\u003e\n \u003cp\u003eNo\u003c/p\u003e\n \u003c/td\u003e\n \u003ctd align=\"left\"\u003e\u0026nbsp;\u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n \u003c/table\u003e\n \u003cp\u003e\u003c/p\u003e\n \u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n \u003c/div\u003e\n\u003c/div\u003e"},{"header":"DISCUSSION","content":"\u003cp\u003eThe study emphasized that the foundation of providing high-quality treatment is the professional technical abilities and competence of nurses. Nursing education programs and curricula can make use of the understanding of patient expectations and sentiments to raise awareness and better equip nurses to comprehend patients' feelings regarding care and prognosis. Additionally, it is thought that nursing education programs ought to be able to increase knowledge of the factors that contribute to patients' vulnerability and subpar care. According to this study, one of the main determinants of patient satisfaction with nursing care is caring. Improving patient happiness is mostly the responsibility of healthcare professionals.(\u003cspan citationid=\"CR8\" class=\"CitationRef\"\u003e8\u003c/span\u003e)\u003c/p\u003e\u003cp\u003eTo improve patient satisfaction, it is crucial that healthcare professionals\u0026mdash;especially nurses\u0026mdash;have a compassionate demeanor, effective communication skills, and competent technical abilities. Patient satisfaction was found to be influenced by organizational and environmental factors in this study.(\u003cspan citationid=\"CR9\" class=\"CitationRef\"\u003e9\u003c/span\u003e).Although their opinions have not been fully utilized in the planning and assessment of care, patients are a useful source of information.Therefore, it is advised that patients, who are also consumers of health care services, be involved in the planning and assessment of care. Additionally, their ideas and perspectives should be used to enhance health care delivery systems in order to create a more patient-centered system. The concept of patient happiness is extremely complicated, and even patients are unable to define it. Health care organizations are advised to take note of this study, do research on the factors that influence nursing care satisfaction, and report on the effects of these factors on patient satisfaction and care quality.(\u003cspan citationid=\"CR10\" class=\"CitationRef\"\u003e10\u003c/span\u003e)\u003c/p\u003e\u003cp\u003ePlanning and assessing patient satisfaction must take into account the opinions of teens and healthcare professionals. Therefore, it is advised that research be done on the elements influencing patient satisfaction that examine the perspectives and opinions of healthcare professionals. The results of our study indicate that nurses' caring conduct was 98% and the overall net patient satisfaction rate was 95.7%. According to the results of many research, there was a statistical correlation between the hospital's information services, appropriate admission procedures, low wait times for services, and maintaining patient privacy and confidentiality. However, several literatures also suggest that interpersonal skills and communication quality are crucial. (\u003cspan citationid=\"CR11\" class=\"CitationRef\"\u003e11\u003c/span\u003e)\u003c/p\u003e\u003cp\u003eThe impact of sociodemographic factors on patient satisfaction likewise revealed no discernible correlation between patient satisfaction and age, income, gender, race, or level of education. Other research, however, indicated that female patients were more likely than male patients to express satisfaction, and older patients were more likely to report satisfaction than younger patients.\u003c/p\u003e\u003cp\u003eOverall, this study uncovered that 96.4% of the variation in the patients' net overall satisfaction score could be explained by the categories of patient happiness linked to general facility amenities and interactions between patients and healthcare providers. There was a significant correlation between patient satisfaction and nursing care behaviour among post-operative patients with p less than 0.001. This study is consistent with the study done by \u003cb\u003eAfrasiabifar, Mosavi, Dehbanizadeh, Sahar Khaki et al.(2021)\u003c/b\u003e on the relationship between nurses\u0026rsquo; anxiety and moral sensitivity. Their result revealed out of 250 nurses, seventy-four per cent of nurses have average moral sensitivity (50\u0026ndash;74). Nurses\u0026rsquo; moral sensitivity and caring behaviour average score was 59.5\u0026thinsp;\u0026plusmn;\u0026thinsp;11.1. The Pearson test showed a positive correlation between nurses\u0026rsquo; concern and moral sensitivity at the 99% level. Nurses\u0026rsquo; moral sensitivity and caring behavior were found to be moderate and good, respectively. In addition, there is a positive correlation between moral sensitivity and caring behavior in nurses, meaning that nurses provide better caregiving behavior with an increased level of moral sensitivity.\u003c/p\u003e\u003cdiv id=\"Sec22\" class=\"Section2\"\u003e\u003ch2\u003eLIMITATIONS\u003c/h2\u003e\u003cp\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eThe study period was limited to one week of data collection.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eThe sample size was limited to 70 post operative patients and 70 staff nurses.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/p\u003e\u003c/div\u003e"},{"header":"CONCLUSION","content":"\u003cp\u003eThe current study evaluated post-operative patients' satisfaction and nurses caring behavior at SRM general hospital, Kattankulathur. The survey found that nurses at SRM General Hospital exhibit excellent levels of patient satisfaction and compassionate caring behavior. This is the first study done and the hypothesis formulated was approved.\u003c/p\u003e\u003cdiv id=\"Sec24\" class=\"Section2\"\u003e\u003ch2\u003eRECOMMENDATIONS\u003c/h2\u003e\u003cp\u003e\u003cdiv class=\"BlockQuote\"\u003e\u003cp\u003eTo evaluate the degree of patient satisfaction and the compassionate behavior of nurses among post-operative patients at SRM Hospital in Kattankulathur, a similar study with a larger sample size might be carried out.\u003c/p\u003e\u003c/div\u003e\u003c/p\u003e\u003c/div\u003e"},{"header":"Declarations","content":"\u003cp\u003e\u003cstrong\u003eACKNOWLEDGEMENTS\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWe express our sincere gratitude to all of the patients who participated in the study. We would like to thank the nurses and patients who helped make this study possible.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAUTHOR CONTRIBUTIONS\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAll authors came up with the idea for the study and gathered the data.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;Dr.T.Suseelal: Study concept and design\u003c/p\u003e\n\u003cp\u003eHarini, Irene Susan, Roger Benjamin: analysis and interpretation of data\u003c/p\u003e\n\u003cp\u003eV.Vinothini: final drafting of manuscript\u003c/p\u003e\n\u003cp\u003eDr.T.Suseelal and V.Vinothini: Critical manuscript revision for important intellectual content.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eFUNDING\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe authors appreciate the financial assistance from SRM Medical College \u0026amp; Research Center. SRM College of Nursing\u0026apos;s Faculty of Medicine and Health Sciences will cover the article\u0026apos;s publishing expenses.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDATA AVAILABILITY\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eDuring the current investigation, no datasets were created or examined.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCLINICAL TRIAL NUMBER\u003c/strong\u003e: Not applicable\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEthical approval\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEthical approval for this study was obtained from the SRM College of Nursing Research Committee, which adheres to the ethical standards of the institutional research board, WHO guidelines, and the 1964 Helsinki Declaration and its later amendments. No reference number was provided by the committee.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eConsent to participate\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWritten informed consent to participate was obtained from all participants prior to data collection.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCompeting interests\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe writers disclose no conflicting interests.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAuthor details\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003csup\u003e1\u003c/sup\u003eMedical surgical nursing, Faculty of Nursing, SRM Medical College and Research Centre, Katankulathur, Chengalpattu district\u003c/p\u003e\n\u003cp\u003e\u003csup\u003e2\u003c/sup\u003eMedical surgical nursing, Faculty of Nursing, SRM Medical College and Research Centre, Kattankulathur, Chengalpattu district.\u003c/p\u003e"},{"header":"References","content":"\u003col\u003e\n\u003cli\u003eJim\u0026eacute;nez-Herrera MF, Llaurad\u0026oacute;-Serra M, Acebedo-Urdiales S, Bazo-Hern\u0026aacute;ndez L, Font-Jim\u0026eacute;nez I, Axelsson C. Emotions and feelings in critical and emergency caring situations: a qualitative study. BMC Nursing. 2020 July 1;19(1):60. \u003c/li\u003e\n\u003cli\u003eOldland E, Botti M, Hutchinson AM, Redley B. A framework of nurses\u0026rsquo; responsibilities for quality healthcare \u0026mdash; Exploration of content validity. Collegian. 2020 Apr 1;27(2):150\u0026ndash;63. \u003c/li\u003e\n\u003cli\u003eKosiol J, Silvester T, Cooper H, Alford S, Fraser L. Revolutionising health and social care: innovative solutions for a brighter tomorrow \u0026ndash; a systematic review of the literature. BMC Health Services Research. 2024 July 12;24(1):809. \u003c/li\u003e\n\u003cli\u003eAbdel Maqsood AS, Oweis AI, Hasna FS. Differences between patients\u0026rsquo; expectations and satisfaction with nursing care in a private hospital in Jordan. Int J of Nursing Practice. 2012 Apr;18(2):140\u0026ndash;6. \u003c/li\u003e\n\u003cli\u003eFarman, A., Kousar, R., Hussain, M., Waqas, A. and Gillani, S.A. (2017) Impact of Job Satisfaction on Quality of Care among Nurses on the Public Hospital of Lahore, Pakistan. Saudi Journal of Medical and Pharmaceutical Sciences 3, 511-519. - References - Scientific Research Publishing [Internet]. [cited 2025 Oct 3]. Available from: https://www.scirp.org/reference/referencespapers?referenceid=3255102\u003c/li\u003e\n\u003cli\u003eEl-Haddad C, Hegazi I, Hu W. Understanding Patient Expectations of Health Care: A Qualitative Study. J Patient Exp. 2020 Dec;7(6):1724\u0026ndash;31. \u003c/li\u003e\n\u003cli\u003eEl-Haddad C, Hegazi I, Hu W. Understanding Patient Expectations of Health Care: A Qualitative Study. J Patient Exp. 2020 Dec;7(6):1724\u0026ndash;31. \u003c/li\u003e\n\u003cli\u003eHannawa AF, Wu AW, Kolyada A, Potemkina A, Donaldson LJ. The aspects of healthcare quality that are important to health professionals and patients: A qualitative study. Patient Education and Counseling. 2022 June 1;105(6):1561\u0026ndash;70. \u003c/li\u003e\n\u003cli\u003eFerreira DC, Vieira I, Pedro MI, Caldas P, Varela M. Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis. Healthcare (Basel). 2023 Feb 21;11(5):639. \u003c/li\u003e\n\u003cli\u003eLizano-D\u0026iacute;ez I, Amaral-Rohter S, P\u0026eacute;rez-Carbonell L, Aceituno S. Impact of Home Care Services on Patient and Economic Outcomes: A Targeted Review. Home Health Care Management \u0026amp; Practice. 2022 May 1;34(2):148\u0026ndash;62. \u003c/li\u003e\n\u003cli\u003eAssessment of healthcare service quality effect on patient satisfaction and care outcomes: A case study in India [Internet]. [cited 2025 Oct 3]. Available from: https://www.researchgate.net/publication/376584049_Assessment_of_healthcare_service_quality_effect_on_patient_satisfaction_and_care_outcomes_A_case_study_in_India\u003c/li\u003e\n\u003c/ol\u003e"}],"fulltextSource":"","fullText":"","funders":[],"hasAdminPriorityOnWorkflow":false,"hasManuscriptDocX":true,"hasOptedInToPreprint":true,"hasPassedJournalQc":"","hasAnyPriority":false,"hideJournal":false,"highlight":"","institution":"","isAcceptedByJournal":false,"isAuthorSuppliedPdf":false,"isDeskRejected":"","isHiddenFromSearch":false,"isInQc":false,"isInWorkflow":false,"isPdf":false,"isPdfUpToDate":true,"isWithdrawnOrRetracted":false,"journal":{"display":true,"email":"[email protected]","identity":"bmc-nursing","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"nurs","sideBox":"Learn more about [BMC Nursing](http://bmcnurs.biomedcentral.com/)","snPcode":"","submissionUrl":"https://www.editorialmanager.com/nurs/default.aspx","title":"BMC Nursing","twitterHandle":"@BMC_series","acdcEnabled":true,"dfaEnabled":false,"editorialSystem":"em","reportingPortfolio":"BMC Series","inReviewEnabled":true,"inReviewRevisionsEnabled":true},"keywords":"Patient satisfaction, Postoperative patients, Caring behaviour, Nurses","lastPublishedDoi":"10.21203/rs.3.rs-7743582/v1","lastPublishedDoiUrl":"https://doi.org/10.21203/rs.3.rs-7743582/v1","license":{"name":"CC BY 4.0","url":"https://creativecommons.org/licenses/by/4.0/"},"manuscriptAbstract":"\u003ch2\u003eBackground of the study:\u003c/h2\u003e\u003cp\u003eThe main goals of compassionate behavior are to lessen the patient's pain and suffering, satisfy their needs and expectations during the course of the care and treatment process, and increase their degree of satisfaction. In addition to surgery, many patients may require critical nursing care.\u003c/p\u003e\u003ch2\u003eAim\u003c/h2\u003e\u003cp\u003eThe study's objective is to evaluate the level of satisfaction of nursing care among post-operative patients and the compassionate behavior of nurses and to correlate the both patient satisfaction and nurses caring behavior. at SRM general Hospital in Kattankulathur.\u003c/p\u003e\u003ch2\u003eMaterials and methods\u003c/h2\u003e\u003cp\u003eIt was a descriptive study, and the research methodology was quantitative. The non-probability convenience sampling method was used to choose the patients. The study's sample size was 140 (70 patients plus 70 nurses). Data were gathered using a standard interview questionnaire from the participants in post-operative wards, surgical intensive care units, and orthopaedic wards between May 5, 2022, and May 15, 2022, after obtaining formal permission and written consent from the participants. SPSS version 20 was used to analyze the gathered data.\u003c/p\u003e\u003ch2\u003eResult\u003c/h2\u003e\u003cp\u003eThe results shows that, 3(4.29%) and 67 (95.71%) of the 70 post-operative patients expressed moderate and high levels of satisfaction, respectively. 69 (98.57%) of the nurses who cared for post-operative patients exhibited high nursing care behavior, while 1 (1.43%) exhibited moderate nursing care behavior. The average score for nursing care behavior was 105.06\u0026thinsp;\u0026plusmn;\u0026thinsp;8.59, and the average score for patient satisfaction was 127.33\u0026thinsp;\u0026plusmn;\u0026thinsp;5.46. Patient satisfaction and nursing care behavior had a moderately positive link, as indicated by the estimated Karl Pearson's correlation coefficient of r\u0026thinsp;=\u0026thinsp;0.420. This correlation was statistically significant at p\u0026thinsp;\u0026lt;\u0026thinsp;0.001.This implies unequivocally that patient satisfaction rises in tandem with high-quality nursing care behavior. Age and education were the demographic variables that demonstrated statistically significant differences (2\u0026thinsp;=\u0026thinsp;16.978, p\u0026thinsp;=\u0026thinsp;0.001).\u003c/p\u003e\u003ch2\u003eConclusion\u003c/h2\u003e\u003cp\u003e\u003cb\u003ePresent study is done to\u003c/b\u003e assess the level of patient satisfaction and nurses caring behaviour among post operative patients at SRM hospital, Kattankulathur. The study concludes that level of patient satisfaction and nurses caring behavior among post operative patients is highly significant and the hypothesis formulated was accepted.\u003c/p\u003e","manuscriptTitle":"A Correlational Study to Assess the Level of Patient Satisfaction and Nurses' Caring Behaviour Among Post-operative Patients at Srm Hospital, Kattankulathur, Tamilnadu, India","msid":"","msnumber":"","nonDraftVersions":[{"code":1,"date":"2025-11-26 06:26:41","doi":"10.21203/rs.3.rs-7743582/v1","editorialEvents":[{"type":"communityComments","content":0},{"type":"editorInvitedReview","content":"","date":"2025-11-27T09:24:17+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2025-11-27T05:43:30+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"333936292157908762065583833630169011633","date":"2025-11-27T04:42:08+00:00","index":"hide","fulltext":""},{"type":"editorInvitedReview","content":"","date":"2025-11-21T12:32:17+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"23371681505626262811461990757735538937","date":"2025-11-21T04:36:25+00:00","index":"hide","fulltext":""},{"type":"reviewerAgreed","content":"93332494014822467744675556442508439991","date":"2025-11-13T10:33:26+00:00","index":"hide","fulltext":""},{"type":"reviewersInvited","content":"","date":"2025-11-13T07:12:27+00:00","index":"","fulltext":""},{"type":"editorAssigned","content":"","date":"2025-11-11T08:10:54+00:00","index":"","fulltext":""},{"type":"editorInvited","content":"","date":"2025-10-15T04:57:34+00:00","index":"","fulltext":""},{"type":"checksComplete","content":"","date":"2025-10-14T13:23:14+00:00","index":"","fulltext":""},{"type":"submitted","content":"BMC Nursing","date":"2025-10-14T13:20:21+00:00","index":"","fulltext":""}],"status":"published","journal":{"display":true,"email":"[email protected]","identity":"bmc-nursing","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"nurs","sideBox":"Learn more about [BMC Nursing](http://bmcnurs.biomedcentral.com/)","snPcode":"","submissionUrl":"https://www.editorialmanager.com/nurs/default.aspx","title":"BMC Nursing","twitterHandle":"@BMC_series","acdcEnabled":true,"dfaEnabled":false,"editorialSystem":"em","reportingPortfolio":"BMC Series","inReviewEnabled":true,"inReviewRevisionsEnabled":true}}],"origin":"","ownerIdentity":"13b02780-5cd3-4d7f-a709-4cd6d5b2341c","owner":[],"postedDate":"November 26th, 2025","published":true,"recentEditorialEvents":[],"rejectedJournal":[],"revision":"","amendment":"","status":"under-review","subjectAreas":[],"tags":[],"updatedAt":"2025-11-26T06:26:41+00:00","versionOfRecord":[],"versionCreatedAt":"2025-11-26 06:26:41","video":"","vorDoi":"","vorDoiUrl":"","workflowStages":[]},"version":"v1","identity":"rs-7743582","journalConfig":"researchsquare"},"__N_SSP":true},"page":"/article/[identity]/[[...version]]","query":{"redirect":"/article/rs-7743582","identity":"rs-7743582","version":["v1"]},"buildId":"8U1c8b4HqxoKbykW_rLl7","isFallback":false,"isExperimentalCompile":false,"dynamicIds":[84888],"gssp":true,"scriptLoader":[]}