Redefining the Concept of e-Government Program. A Review of the Literature

The aim of this conceptual paper was to redefine the concept of e-Government. Therefore, given the nature of the present study, this paper leaned on a desktop inquiry only and no empirical research was conducted. Consequently, in our review, the current study taught that e-Government needed to be defined in a more comprehensive sense than just being defined solely by Information and Communications Technology (ICT) and service delivery. Therefore, to conceptualize the new notion and definition of e-Government, the present study proposed a new conceptual frame, resting mainly on the following six concepts; (a) ICT platforms, (b) government processes, (c) information and service delivery, (d) digital society, business environment, and other governments, (e) public participation and involvement, and (f) accountability and transparency. Therefore, with reference to the above concepts, the following definition resulted “e-Government is the use of ICT platformsto digitalize and integrate internal government processes, improve informationand service delivery mechanisms for the digitally disrupted society, the business environment and other governments, and encourage electronic public participation and involvement in government policy formulation and decision-making processes, as well as driving governments to be more accountable and transparent in all administrative processes”.