A New Paradigm of Sustainable Balance Scorecard Model for Sport Tourism

An integration between the principles in supply change management in sport tourism and sustainability balanced scorecard leads to development of guidance and assessment criteria for a city to be a sustainable sport tourist destination. This paper aims to present a sport tourism sustainability management model (STSM), consisting of 5 perspectives, namely financial perspective, customer perspective, internal process perspective, learning and growth perspective and sustainability perspective. By using Delphi technique to obtain a consensus from experts, university lecturers, independent organization/association and business entities in relation to sport tourism management, the researcher defines elements to assess complex perspective for sustainable development of sport tourism. The result shows that there are 5 perspectives and 18 elements in relation to sustainable development of sport tourism. All perspectives and elements have high consensus as measured by Kendall’s Coefficient of Concordance (W) of .488. To validate the model, the researcher examines correlation among the five perspectives with structural equation model and finds that the absolute fit is satisfactory, with the value of CMIN/DF at 1.830, RMSEA at .046, GFI at .951, AGFI at .919 and RMR at .038. In addition, the incremental fit also demonstrates positive result with the value of NFI at .962, CFI at .982, TLI at .973 and IFI at .982. As the model aligns and explains empirical data, it can support decision making for management team, effective and efficient strategy drafting for sustainable development in sport tourism and improving livelihoods of residents.