Improving Postal Survey Response Using Behavioural Science: A Nested Randomised Control Trial

Abstract Background Systematic reviews have identified effective strategies for increasing postal response rates to questionnaires; however, most studies have isolated single techniques, testing the effect of each one individually. Despite providing insight into explanatory mechanisms, this approach lacks ecological validity, given that multiple techniques are often combined in routine practice. Methods We used a two-armed randomised controlled trial (N = 2,702), nested within a cross-sectional health survey study, to evaluate whether using a pragmatic combination of behavioural science and evidenced-based techniques (e.g., personalisation, social norms messaging) in a study invitation letter increased response to the survey, when compared with a standard invitation letter. Results Overall, 646 participants responded to the survey (response rate [RR] = 23.9%). Logistic regression revealed higher odds of response in the intervention arm (N = 357/1,353, RR = 26.4%) compared with the control arm (N = 289/1,349, RR = 21.4%), while adjusting for age, deprivation, clinical site, and clinical test result (aOR = 1.30, 95% CI: 1.09–1.55). Conclusion Applying easy-to-implement behavioural science and evidence-based methods to routine invitation letters improved postal response to a health-related survey, whilst adjusting for demographic characteristics. Our findings provide support for the pragmatic and cost-effective adoption of combined techniques in routine research to increase response to postal surveys. Trial registration: ISRCTN, ISRCTN15113095. Registered 7 May 2019 – retrospectively registered: https://doi.org/10.1186/ISRCTN15113095