Evaluation Indicators System of Traditional Chinese Medicine Health Tourism Institutions based on the Donabedian Model

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Abstract

Aim: Traditional Chinese medicine (TCM) health tourism is a key emerging force in China’s health tourism industry. However, issues like illegal practices and poor service quality have hindered its development. This study aimed to establish a standardized evaluation system to ensure service quality. Methods: : Evaluation items were extracted from literature and industry standards. Using the Donabedian model (Structure-Process-Outcome), an analytic hierarchy process and a two-round Delphi method with 13 experts were applied. Expert reliability was tested, and empirical analysis validated the system. Results: : A system with 3 dimensions (Structure 0.489, Process 0.289, Outcome 0.223), 8 first-level items, and 29 second-level items was developed. Key indicators included Performance and Safety (0.107), Service Planning (0.092), and Staff Disposition (0.070). Expert response rates were 76.92% and 100%, and the evaluated hospital scored 93.4 (three stars). Conclusions: : The system clarifies access criteria and quality standards for TCM health tourism, guiding consumer choices and promoting industry development through regulation and resource allocation.
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Evaluation Indicators System of Traditional Chinese Medicine Health Tourism Institutions based on the Donabedian Model | Authorea try { document.documentElement.classList.add('js'); } catch (e) { } var _gaq = _gaq || []; _gaq.push(['_setAccount', 'G-8VDV14Y67G']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); Skip to main content Preprints Collections Wiley Open Research IET Open Research Ecological Society of Japan All Collections About About Authorea FAQs Contact Us Quick Search anywhere Search for preprint articles, keywords, etc. Search Search ADVANCED SEARCH SCROLL This is a preprint and has not been peer reviewed. Data may be preliminary. 24 March 2025 V1 Latest version Share on Evaluation Indicators System of Traditional Chinese Medicine Health Tourism Institutions based on the Donabedian Model Authors : TINGFANG LIU , Xin Zhang 0009-0000-3533-1481 , YAO LIU , YUE YAN , and DAN ZHANG [email protected] Authors Info & Affiliations https://doi.org/10.22541/au.174281596.60054106/v1 167 views 68 downloads Contents Abstract Supplementary Material Information & Authors Metrics & Citations View Options References Figures Tables Media Share Abstract Aim: Traditional Chinese medicine (TCM) health tourism is a key emerging force in China’s health tourism industry. However, issues like illegal practices and poor service quality have hindered its development. This study aimed to establish a standardized evaluation system to ensure service quality. Methods: Evaluation items were extracted from literature and industry standards. Using the Donabedian model (Structure-Process-Outcome), an analytic hierarchy process and a two-round Delphi method with 13 experts were applied. Expert reliability was tested, and empirical analysis validated the system. Results: A system with 3 dimensions (Structure 0.489, Process 0.289, Outcome 0.223), 8 first-level items, and 29 second-level items was developed. Key indicators included Performance and Safety (0.107), Service Planning (0.092), and Staff Disposition (0.070). Expert response rates were 76.92% and 100%, and the evaluated hospital scored 93.4 (three stars). Conclusions: The system clarifies access criteria and quality standards for TCM health tourism, guiding consumer choices and promoting industry development through regulation and resource allocation. Supplementary Material File (manuscript.docx) Download 100.10 KB Information & Authors Information Version history V1 Version 1 24 March 2025 Copyright This work is licensed under a Non Exclusive No Reuse License. Authors Affiliations TINGFANG LIU Tsinghua Shenzhen International Graduate School View all articles by this author Xin Zhang 0009-0000-3533-1481 Tsinghua Shenzhen International Graduate School View all articles by this author YAO LIU Huazhong University of Science and Technology Tongji Medical College Union Hospital View all articles by this author YUE YAN Tsinghua University School of Medicine View all articles by this author DAN ZHANG [email protected] Tsinghua Shenzhen International Graduate School View all articles by this author Metrics & Citations Metrics Article Usage 167 views 68 downloads .FvxKWukQNSOunydq8rnd { width: 100px; } Citations Download citation TINGFANG LIU, Xin Zhang, YAO LIU, et al. Evaluation Indicators System of Traditional Chinese Medicine Health Tourism Institutions based on the Donabedian Model. Authorea . 24 March 2025. DOI: https://doi.org/10.22541/au.174281596.60054106/v1 If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download. For more information or tips please see 'Downloading to a citation manager' in the Help menu . Format Please select one from the list RIS (ProCite, Reference Manager) EndNote BibTex Medlars RefWorks Direct import Tips for downloading citations document.getElementById('citMgrHelpLink').addEventListener('click', function() { popupHelp(this.href); return false; }); $(".js__slcInclude").on("change", function(e){ if ($(this).val() == 'refworks') $('#direct').prop("checked", false); $('#direct').prop("disabled", ($(this).val() == 'refworks')); }); View Options View options PDF View PDF Figures Tables Media Share Share Share article link Copy Link Copied! Copying failed. 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