Enhancing postpartum nursing experiences through information technology-enabled services: An integration of systems theory and a patient-centered perspective

Postpartum nursing care, which is critical to sustaining women’s health and wellness, has undergone a major shift in focus toward patient-centered and coordinated care. However, this shift has been hindered by the persistence of traditional practices in which patients are regarded as passive receivers of health care and by the presence of a fragmented health-care system with dynamic complexity. Implementing modern postpartum nursing care in which information technology (IT) enabled services are utilized can enable health-care organizations to bridge service gaps. The current study proposes an IT-enabled service design methodology (ISDM) that integrates systems theory and a patient-centered perspective to create a design roadmap to meet postpartum mothers’ needs. The usability and feasibility of the ISDM are evaluated through a case study of the E-DA BASSINET postpartum nursing center. The results indicate that implementation of the ISDM can effectively facilitate the transformation of postpartum nursing services into patient-centered services, which can substantially enhance satisfaction among postpartum mothers during their nursing care journey.