Guidelines for telephone psychological counseling

Different types of mental problems are observed with individuals involved in the educational space, with school pupils, university students, teachers/lecturers and other staff involved in the field. These problems include cognitive, emotional, motivational, behavioral, personal, and social aspects. The existing psychological resource requires additional forces, in particular the addition of a telephone psychological counseling service. Psychological counseling is an interactive process between a qualified counselor and a client. To implement it at a qualified level requires training of psychologist consultants, equipping them with the appropriate knowledge and methods, that is a purpose of the presented article.