Managerial Infophysics Unveiled: A Systematic Literature Review on the Amalgamation of Business Process Management and Information Entropy Analysis

This systematic literature review introduces managerial infophysics, a novel framework and metaparadigm that integrates Business Process Management (BPM) principles with entropy-based metrics to address organizational uncertainty and enhance decision-making in complex environments. Employing the PRISMA methodology, the review spans research from 2018 to 2024, drawing on a comprehensive search across 21 databases, each selected for its focus on peer-reviewed content in BPM, econophysics, and informatics. The identification stage yielded 16,101 records, which were rigorously evaluated to ensure the inclusion of the most current and valid research on these topics. This review highlights the potential for entropy-based metrics to quantify process variability, offering a dynamic alternative to traditional KPIs. Through an interdisciplinary synthesis, managerial infophysics is proposed as a metaparadigm, presenting a unified approach to managing complexity and uncertainty within structured organizational processes. Findings suggest that entropy-enhanced BPM frameworks not only improve operational predictability and resource allocation but also extend BPM's applicability to sectors with high variability, such as healthcare and finance. Despite challenges in aligning BPM’s efficiency orientation with entropy’s probabilistic insights, the curated evidence supports this interdisciplinary framework's role in fostering organizational resilience and adaptability. This review establishes managerial infophysics as a promising conceptual model, inviting further empirical validation for broader application.