Healthcare Outcomes in Hospitals: Development of a conceptual framework

Healthcare Outcomes in Hospitals: Development of a conceptual framework | Research Square window.SnipcartSettings = { analytics: { enabled: false } }; (function() { var accessVector = localStorage.getItem('access_vector') || ''; window.dataLayer = window.dataLayer || []; if (accessVector) { window.dataLayer.push({ user: { profile: { profileInfo: { snid: accessVector } } } }); } })(); (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-K279D39R'); Browse Preprints In Review Journals COVID-19 Preprints AJE Video Bytes Research Tools Research Promotion AJE Professional Editing AJE Rubriq About Preprint Platform In Review Editorial Policies Our Team Advisory Board Help Center Sign In Submit a Preprint Cite Share Download PDF Research Article Healthcare Outcomes in Hospitals: Development of a conceptual framework RAJA SHREE KC, Bhooma Devi A, Nithya Priya S, Praveen Kumar P This is a preprint; it has not been peer reviewed by a journal. https://doi.org/ 10.21203/rs.3.rs-4279548/v1 This work is licensed under a CC BY 4.0 License Status: Published Journal Publication published 19 Nov, 2024 Read the published version in International Journal of System Assurance Engineering and Management → Version 1 posted 5 You are reading this latest preprint version Abstract Healthcare organisations are progressively confronted with progress and improvements with respect to service provisions they provide to their patients. They are always expected to develop strategies in order to provide better services at patients’ convenience. Flexibility is always given utmost priority when it comes to service sector. It is always considered as an important aspect for obtaining competitive advantage. This can satisfy the fluctuating patient demands. In this paper, the association between service convenience flexibility for patients and health care outcomes are examined. Several dimensions of service convenience flexibility with respect to healthcare setting are investigated and fundamentally inspected. The relationship between service convenience flexibility for patients and the healthcare outcomes is an crucial area of study in healthcare research. Service convenience flexibility will directly influence patient satisfaction with respect to healthcare services. Patients always find it very easy to fix appointments, access care whenever needed, and obtain higher levels of satisfaction. This will positively impact the patient health outcomes. Because happy and satisfied patients will be engaged in the care and recover at a faster rate. They will positively adhere to treatments. The convenience as well as flexibility in hospitals can always empower patients in order to take an important role in management of patients’ health. For example, patients will be more convenient with online appointments, online portals, appointments, etc. This helps in enhancement and betterment healthcare delivery which can contribute towards improved patient satisfaction. service providers patients’ convenience service convenience flexibility patient satisfaction patients’ health healthcare delivery Full Text Cite Share Download PDF Status: Published Journal Publication published 19 Nov, 2024 Read the published version in International Journal of System Assurance Engineering and Management → Version 1 posted Editorial decision: Major revisions 28 Jul, 2024 Reviewers agreed at journal 29 Jun, 2024 Reviewers invited by journal 28 Jun, 2024 Editor invited by journal 20 Apr, 2024 First submitted to journal 19 Apr, 2024 You are reading this latest preprint version Research Square lets you share your work early, gain feedback from the community, and start making changes to your manuscript prior to peer review in a journal. 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Also discoverable on Platform About Our Team In Review Editorial Policies Advisory Board Help Center Resources Author Services Accessibility API Access RSS feed Manage Cookie Preferences © Research Square 2026 | ISSN 2693-5015 (online) Privacy Policy Terms of Service Do Not Sell My Personal Information {"props":{"pageProps":{"initialData":{"identity":"rs-4279548","acceptedTermsAndConditions":true,"allowDirectSubmit":false,"archivedVersions":[],"articleType":"Research Article","associatedPublications":[],"authors":[{"id":320370089,"identity":"59cd2f8d-77ff-4843-beb4-9fe80258071f","order_by":0,"name":"RAJA SHREE KC","email":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAZAAAAAyAQMAAABI0h/eAAAABlBMVEX///8AAABVwtN+AAAACXBIWXMAAA7EAAAOxAGVKw4bAAAA+UlEQVRIiWNgGAWjYBACCSiRAKTYf3wAkmzsJGhhkJwB0sJMjBYGqBZpHhBJSItk+9mHHyxq6vLM25sPGNv82ibPx8zA+OFjDm4t0jzpxhISxw4Xy5w5lpCc23fbsI2ZgVly5jbcWuQk2BgkJNgOJM6QyDE4nNtzmxGohY2ZF78W5h8S/+oSZ8i//9hs2XPbnqAWaQk2NgnJNmagLTzMzAw/bicS1CLZk8ZmIdl3OHEGT5oZY2/D7eQ2ZsZmvH6ROH6M+bbEN6DD2A8/Y/jx57bt/Pbmgx8+4tECAsywyGFgbAOTDfjVg5R8gDP/EFQ8CkbBKBgFIxAAACusSiMSUvoBAAAAAElFTkSuQmCC","orcid":"https://orcid.org/0009-0009-1029-910X","institution":"Saveetha University School of Management","correspondingAuthor":true,"prefix":"","firstName":"RAJA","middleName":"SHREE","lastName":"KC","suffix":""},{"id":320370090,"identity":"5163516a-e2d9-412b-8a65-e76f0660a601","order_by":1,"name":"Bhooma Devi A","email":"","orcid":"","institution":"Amity University Noida Business School","correspondingAuthor":false,"prefix":"","firstName":"Bhooma","middleName":"Devi","lastName":"A","suffix":""},{"id":320370091,"identity":"c68ba550-4797-4bde-a29d-9ed7d92d5c06","order_by":2,"name":"Nithya Priya S","email":"","orcid":"","institution":"SRIHER (Deemed to be University): Sri Ramachandra Institute of Higher Education and Research (Deemed to be University)","correspondingAuthor":false,"prefix":"","firstName":"Nithya","middleName":"Priya","lastName":"S","suffix":""},{"id":320370092,"identity":"072b6cad-344b-422d-b951-3efe3a6debe2","order_by":3,"name":"Praveen Kumar P","email":"","orcid":"","institution":"Saveetha University School of Management","correspondingAuthor":false,"prefix":"","firstName":"Praveen","middleName":"Kumar","lastName":"P","suffix":""}],"badges":[],"createdAt":"2024-04-17 05:55:02","currentVersionCode":1,"declarations":"","doi":"10.21203/rs.3.rs-4279548/v1","doiUrl":"https://doi.org/10.21203/rs.3.rs-4279548/v1","draftVersion":[],"editorialEvents":[{"content":"https://doi.org/10.1007/s13198-024-02601-7","type":"published","date":"2024-11-19T15:57:24+00:00"}],"editorialNote":"","failedWorkflow":false,"files":[{"id":69834850,"identity":"45f95a9a-b32c-4825-88a2-6ff8aea633ce","added_by":"auto","created_at":"2024-11-25 16:09:32","extension":"pdf","order_by":1,"title":"","display":"","copyAsset":false,"role":"manuscript-pdf","size":243981,"visible":true,"origin":"","legend":"","description":"","filename":"HealthcareOutcomesinHospitalsframework.pdf","url":"https://assets-eu.researchsquare.com/files/rs-4279548/v1_covered_2f0fc795-6680-4182-a30b-ee4853be0cc4.pdf"}],"financialInterests":"","formattedTitle":"Healthcare Outcomes in Hospitals: Development of a conceptual framework","fulltext":[],"fulltextSource":"","fullText":"","funders":[],"hasAdminPriorityOnWorkflow":false,"hasManuscriptDocX":false,"hasOptedInToPreprint":true,"hasPassedJournalQc":"","hasAnyPriority":false,"hideJournal":false,"highlight":"","institution":"","isAcceptedByJournal":true,"isAuthorSuppliedPdf":true,"isDeskRejected":"","isHiddenFromSearch":false,"isInQc":false,"isInWorkflow":true,"isPdf":true,"isPdfUpToDate":true,"isWithdrawnOrRetracted":false,"journal":{"display":true,"email":"[email protected]","identity":"international-journal-of-system-assurance-engineering-and-management","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"ijsa","sideBox":"Learn more about [International Journal of System Assurance Engineering and Management](http://link.springer.com/journal/13198)","snPcode":"13198","submissionUrl":"https://www.editorialmanager.com/ijsa/default2.aspx","title":"International Journal of System Assurance Engineering and Management","twitterHandle":"","acdcEnabled":true,"dfaEnabled":true,"editorialSystem":"em","reportingPortfolio":"Springer Hybrid","inReviewEnabled":true,"inReviewRevisionsEnabled":false},"keywords":"service providers, patients’ convenience, service convenience flexibility, patient satisfaction, patients’ health, healthcare delivery","lastPublishedDoi":"10.21203/rs.3.rs-4279548/v1","lastPublishedDoiUrl":"https://doi.org/10.21203/rs.3.rs-4279548/v1","license":{"name":"CC BY 4.0","url":"https://creativecommons.org/licenses/by/4.0/"},"manuscriptAbstract":"Healthcare organisations are progressively confronted with progress and improvements with respect to service provisions they provide to their patients. 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