The Future of Travel Business: A Conceptual Approach through Tourism Logistics Perspectives

Logistics plays an indispensable role in the tourism industry. Travel and tourism industry closely associate with hospitality sector to provide the total customer solution. Accordingly, passenger transport, cargo transport, warehousing, and creating total tourism product are part and partial of travel and tourism business. The global supply chain is currently faced with huge challenge due to Covid pandemic. Therefore, the future of travel business needs to reshape in line with new normal scenario which is yet to come. This paper explores the timely relevance of explicit application of logistics theories to improve travel and tourism industry to face the current challenges. The conceptual framework introduced in the paper initially identifies the key drivers in customer’s destination choice. Thereafter it illustrates the process of transport operation and incorporating hospitality sector through logistics applications to create the tourism product using global supply chain.