Patients Satisfaction With The Dental Treatment Provided At The University of Jordan Students Clinics

Abstract Objectives: To assess patients' satisfaction with the dental care provided to them by the undergraduate students at Jordan University Hospital. Methods: The Dental Satisfaction Questionnaire (DSQ) developed by the RAND Corporation was used to measure patient satisfaction. The questionnaire was translated to Arabic the native language of the country and it consisted of 14 questions, which measure the overall satisfaction and the subscales of access, convenience & availability, continuity of treatment, and quality of dental care provided. Results: A total of 94 patients (58.5% female, 41.5% male) answered the DSQ, the Overall Dental Satisfaction Index (DSI) was found to be 86.2%, and there was no correlation between gender or age groups with the DSI (P<0.05). The lowest score (3.7/5) was given to the question about whether the school building and dental units being modern and well equipped. Conclusions: Patients who were treated at the student clinics at the University of Jordan, School of Dentistry were mostly satisfied about the treatment provided, the main cause for dissatisfaction was the clinics building that is very old and crowded, and the lack of modern dental units and equipment.