Mediating via Zoom

Due to COVID-19, many Alternative Dispute Resolution processes are now conducted using technology that enables disputants to be physically remote. Popular videoconferencing platforms have been utilised by mediators, participants, service providers and courts. To date there has been little research relating to the impact of this shift on mediators or mediating parties. However, there is fairly extensive research material relating to impacts of remote conferencing on those engaged in court proceedings. As a result, some conclusions can be drawn about potential impacts on mediation processes. In addition, there is a wealth of relevant information about the impact of remote modes of interaction that exists outside the justice system, which can point to varying impacts related to vulnerability factors and demographic variables such as gender. This article explores this research and analyses how a shift to remote mediation processes can impact upon outcomes and perceptions of those engaged in mediation processes. So what difference will it make?