Exploring The Relationship Between Support, Confidence, Coping Skills and Burnout in Residential Aged Care Staff

Background: and Objectives: Staff working in residential aged care facilities (RACFs) face unique challenges and stressors in their workplaces which increase their risk for occupational burnout. Burnout in this workforce results in low job satisfaction, increased levels of absenteeism and poor retention rates. Given Australia’s ageing population and the demand for residential aged care (RAC) staff, it is imperative to explore predictors of burnout in this cohort in order to help staff prevent and manage burnout.Research Design and Methods: This study examined the extent to which support, confidence and adaptive coping skills predicted burnout among RAC staff, after controlling for staff demographics, organisational climate and work patterns. One hundred and thirty three RAC staff across Australia were surveyed using online questionnaires measuring levels of support, confidence, adaptive coping skills and burnout. Results: Regression analyses indicated that, overall, support, confidence, and adaptive coping predicted each dimension of burnout (emotional exhaustion, depersonalization and personal accomplishment). After controlling for covariates and other predictors: confidence significantly predicted all three dimensions; support significantly predicted emotional exhaustion and depersonalization, and adaptive coping significantly predicted emotional exhaustion.Discussion and Implications: These findings suggest that support, confidence and adaptive coping skills need to be addressed to prevent and manage occupational burnout for RAC staff in Australia.