Research on the Classification of Work Orders based on BERT and Feature Fusion

Convolutional neural networks (CNNs) face challenges in capturing long-distance text correlations, and Bidirectional Long Short-Term Memory (BiLSTM) networks exhibit limited feature extraction capabilities for text classification of work order. To address the abovementioned problems, this work utilizes an ensemble learning approach to integrate model elements efficiently. This study presents a method for classifying work order texts using a hybrid neural network model called BERT-BiLSTM-CNN. First, use Bert for preprocessing to obtain text vector representations. Then, capture context and process sequence information through BiLSTM. Next, capture local features in the text through CNN. Finally, obtain classification results through Softmax. Through comparative analysis, the method of fusing these three models is superior to other hybrid neural network model architectures in multiple classification tasks. It has a significant effect on work order classification.