Exploring barrier of intrapartum care maternal satisfaction among mothers who gave birth in public hospitals, South-west Shoa Zone, Ethiopia, 2022, Pure qualitative study

Abstract Introduction: Intrapartum care maternal satisfaction is an assumption of happiness with self and with the physical environment of the delivery ward and quality of care. A mom joyful with intrapartum care affects the selection of birth area and helps in identifying gaps between actual and intended health care outcomes. This study aimed to explore barrier of intrapartum care maternal satisfaction. Objectives: To explore barrier of intrapartum care maternal satisfaction among mothers who gave birth in public hospitals, Southwest Shoa Zone, Oromia region, Ethiopia, 2022. Methods: A qualitative study was carried out among 28 mothers from April 15 – May 20, 2022. Purposive sampling technique was used to select mothers for face–to–face in-depth interviews. Qualitative data were analyzed thematically by transcribing recorded audio and notes taken during the interviews manually. Results: Ten sub-themes were formed based on similarities of mothersòpinions. Then, the sub-theme was merged together, and four main themes were formed. The main themes were inadequate care given by health care providers, inadequate information and counseling given by health care provider, lack of Cleanliness and availability of infrastructure in the health facility and lack of laboratory test, drugs and medical supply. Conclusion and Recommendation: The barrier of intrapartum care maternal satisfaction were inadequate care given by health care providers, inadequate information and counseling given by health care provider, lack of Cleanliness and availability of infrastructure in the health facility and lack of laboratory test, drugs and medical supply. Health Facility (Hospitals) managers should work hard on availing drugs and laboratory tests cleanliness of delivery ward, and provide linen and night cloth for women who came for labour and delivery.