Mitigating Communication-Related Process Loss in Agile Teams: A Case Study on Common Ground and Role-Based Interaction

Mitigating Communication-Related Process Loss in Agile Teams: A Case Study on Common Ground and Role-Based Interaction | Authorea try { document.documentElement.classList.add('js'); } catch (e) { } var _gaq = _gaq || []; _gaq.push(['_setAccount', 'G-8VDV14Y67G']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); Skip to main content Preprints Collections Wiley Open Research IET Open Research Ecological Society of Japan All Collections About About Authorea FAQs Contact Us Quick Search anywhere Search for preprint articles, keywords, etc. Search Search ADVANCED SEARCH SCROLL This is a preprint and has not been peer reviewed. Data may be preliminary. 5 May 2025 V1 Latest version Share on Mitigating Communication-Related Process Loss in Agile Teams: A Case Study on Common Ground and Role-Based Interaction Authors : Jacqueline Vitacco 0000-0003-0954-6416 [email protected] and Thomas Bosshard Authors Info & Affiliations https://doi.org/10.22541/au.174643405.52655499/v1 Published Journal of Software: Evolution and Process Version of record Peer review timeline 212 views 150 downloads Contents Abstract Supplementary Material Information & Authors Metrics & Citations View Options References Figures Tables Media Share Abstract Agile software development frameworks such as Scrum promote frequent communication through structured ceremonies intended to foster a shared understanding. However, communication challenges remain a persistent source of process inefficiency, particularly in complex, cross-functional projects. This case study investigates how a lack of common ground contributes to communication-related process loss within Agile settings. Based on semi-structured interviews with experienced Agile team leaders, the study reveals that Agile ceremonies alone are insufficient to ensure effective knowledge sharing and coordination. The findings highlight the need to distinguish communication purposes across stakeholder roles, introducing the concept of role-based communication interfaces as a means of enhancing effective communication. By viewing Agile teams as socio-technical systems, this study identifies targeted strategies to mitigate process loss through structured, purpose-driven communication frameworks. The study contributes to the understanding of how Agile practices can evolve to better address communication challenges, offering practical guidance for improving software development processes in real-world team environments. Supplementary Material File (agilecommunicationarticlejsep.docx) Download 362.02 KB Information & Authors Information Version history V1 Version 1 05 May 2025 Peer review timeline Published Journal of Software: Evolution and Process Version of Record 24 Mar 2026 Published Copyright This work is licensed under a Non Exclusive No Reuse License. Keywords agile software development common ground communication in software teams process loss socio-technical systems software process improvement Authors Affiliations Jacqueline Vitacco 0000-0003-0954-6416 [email protected] Fachhochschule Nordwestschweiz FHNW View all articles by this author Thomas Bosshard Fachhochschule Nordwestschweiz FHNW View all articles by this author Metrics & Citations Metrics Article Usage 212 views 150 downloads .FvxKWukQNSOunydq8rnd { width: 100px; } Citations Download citation Jacqueline Vitacco, Thomas Bosshard. Mitigating Communication-Related Process Loss in Agile Teams: A Case Study on Common Ground and Role-Based Interaction. Authorea . 05 May 2025. DOI: https://doi.org/10.22541/au.174643405.52655499/v1 If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download. For more information or tips please see 'Downloading to a citation manager' in the Help menu . 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