Evaluation of Staff Satisfaction After Implementation of a Routine Work Checklist in An Oral Outpatient Department and Its Effect On Work Efficiency

Background: To evaluate the feasibility, effectiveness and sustainability of using a checklist in the routine work of a stomatological outpatient department and investigate the satisfaction of the nursing staff with the checklist. Methods: : The study was divided into two stages: design and manufacture the checklist and apply the checklist. After the expert group performed stage one, an analysis of work efficiency and work omissions and a survey of staff satisfaction were carried out. The results of the groups either using the checklist (n = 30) or not (n = 30) were analysed and compared. Results: : The average time of the checklist group was 15.20±1.70 min, and the average time of the nonchecklist group was 25.30±2.70 min, P < 0.001. The working efficiency of the checklist group was significantly higher than that of the nonchecklist group. The omission rate was 0% in the checklist group and 16.67% in the nonchecklist group. Staff satisfaction with the use of the checklist was high. Conclusion: The checklist can make routine work more efficient and convenient in a stomatological outpatient department. It is recommended for use in stomatological outpatient departments or hospitals.