Examining Compliance Behaviors of White- and Blue-Collar Workers with Covid-19 Health Protocols in Indonesia: A Pls-Sem Approach

The COVID-19 health protocols exist in workplace settings, but the compliance of workers toward them remains a question, especially considering the different nature of the white- and blue-collar jobs. This study aims to examine the relationship between factors that influence employee compliance behaviors with COVID-19 health protocols, using a model derived from the Protection Motivation Theory (PMT) and the Theory of Planned Behavior (TPB). It utilized data administered from 286 white-collar and blue-collar workers and used Partial Least Square-Structural Equation Modeling (PLS-SEM) to test the conceptual model against the empirical data. The SEM model indicates that understanding COVID-19, trust in media, perceived severity, attitude, subjective norms, and perceived behavioral control have a significant indirect effect on employees’ compliance behavior, while intention has a significant direct effect. In addition, the multigroup analysis reveals that there are no significant differences between the factor relationships in the white- and blue-collar workers.