Analysis of the digital accessibility of selected Polish government portals for people with disabilities

Analysis of the digital accessibility of selected Polish government portals for people with disabilities | Research Square window.SnipcartSettings = { analytics: { enabled: false } }; (function() { var accessVector = localStorage.getItem('access_vector') || ''; window.dataLayer = window.dataLayer || []; if (accessVector) { window.dataLayer.push({ user: { profile: { profileInfo: { snid: accessVector } } } }); } })(); (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-K279D39R'); Browse Preprints In Review Journals COVID-19 Preprints AJE Video Bytes Research Tools Research Promotion AJE Professional Editing AJE Rubriq About Preprint Platform In Review Editorial Policies Our Team Advisory Board Help Center Sign In Submit a Preprint Cite Share Download PDF Research Article Analysis of the digital accessibility of selected Polish government portals for people with disabilities Piotr Zając, Aleksandra Królak This is a preprint; it has not been peer reviewed by a journal. https://doi.org/ 10.21203/rs.3.rs-4734986/v1 This work is licensed under a CC BY 4.0 License Status: Under Review Version 1 posted 3 You are reading this latest preprint version Abstract The aim of this paper is to analyse digital accessibility of selected Polish governmental portals and their respective mobile applications, i.e., “Internetowe Konto Pacjenta” (Internet Patient Account) and “mObywatel” (mCitizen), for users with disabilities. The analysis was performed from the perspective of the applications compliance with the web content accessibility guidelines by World Wide Web Consortium, selected rules of Universal Design and elements of User Experience. The study included the use of automatic tools and user tests. The testing group consisted of 18 persons: 6 persons with motor disability, 6 with visual impairment including 1 blind person, 2 persons with other disabilities and 4 persons with multiple disabilities. The participants completed given scenarios and the supervisor was noting down the users’ observations and remarks. Significant incompliances with the aforementioned guidelines were found by the ways a result of simplified auditing of the platform. Usability tests for the study group were an additional element of the project. digital accessibility universal design WCAG e-government usability Full Text Additional Declarations No competing interests reported. Cite Share Download PDF Status: Under Review Version 1 posted Editor assigned by journal 13 Aug, 2024 Submission checks completed at journal 16 Jul, 2024 First submitted to journal 13 Jul, 2024 You are reading this latest preprint version Research Square lets you share your work early, gain feedback from the community, and start making changes to your manuscript prior to peer review in a journal. As a division of Research Square Company, we’re committed to making research communication faster, fairer, and more useful. We do this by developing innovative software and high quality services for the global research community. Our growing team is made up of researchers and industry professionals working together to solve the most critical problems facing scientific publishing. Also discoverable on Platform About Our Team In Review Editorial Policies Advisory Board Help Center Resources Author Services Accessibility API Access RSS feed Manage Cookie Preferences © Research Square 2026 | ISSN 2693-5015 (online) Privacy Policy Terms of Service Do Not Sell My Personal Information {"props":{"pageProps":{"initialData":{"identity":"rs-4734986","acceptedTermsAndConditions":true,"allowDirectSubmit":false,"archivedVersions":[],"articleType":"Research Article","associatedPublications":[],"authors":[{"id":327633019,"identity":"74ae2f89-eeb5-4ba6-82cf-e426fb7fe756","order_by":0,"name":"Piotr Zając","email":"","orcid":"","institution":"Lodz University of Technology","correspondingAuthor":false,"prefix":"","firstName":"Piotr","middleName":"","lastName":"Zając","suffix":""},{"id":327633020,"identity":"c52936d1-57b8-43b6-8faf-bfa361eb0228","order_by":1,"name":"Aleksandra Królak","email":"data:image/png;base64,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","orcid":"","institution":"Lodz University of Technology","correspondingAuthor":true,"prefix":"","firstName":"Aleksandra","middleName":"","lastName":"Królak","suffix":""}],"badges":[],"createdAt":"2024-07-13 11:42:36","currentVersionCode":1,"declarations":"","doi":"10.21203/rs.3.rs-4734986/v1","doiUrl":"https://doi.org/10.21203/rs.3.rs-4734986/v1","draftVersion":[],"editorialEvents":[],"editorialNote":"","failedWorkflow":false,"files":[{"id":62055879,"identity":"1c164b5d-a087-44f0-9fe4-3c7942d1f878","added_by":"auto","created_at":"2024-08-08 19:41:33","extension":"pdf","order_by":1,"title":"","display":"","copyAsset":false,"role":"manuscript-pdf","size":752438,"visible":true,"origin":"","legend":"","description":"","filename":"AnalysisofthedigitalaccessibilityofselectedPolishgovernmentportalsforpeoplewithdisabilities1.pdf","url":"https://assets-eu.researchsquare.com/files/rs-4734986/v1_covered_438818b5-7a8c-46e7-bc16-88917f179fa9.pdf"}],"financialInterests":"No competing interests reported.","formattedTitle":"Analysis of the digital accessibility of selected Polish government portals for people with disabilities","fulltext":[],"fulltextSource":"","fullText":"","funders":[],"hasAdminPriorityOnWorkflow":false,"hasManuscriptDocX":false,"hasOptedInToPreprint":true,"hasPassedJournalQc":"","hasAnyPriority":false,"hideJournal":false,"highlight":"","institution":"","isAcceptedByJournal":false,"isAuthorSuppliedPdf":true,"isDeskRejected":"","isHiddenFromSearch":false,"isInQc":false,"isInWorkflow":false,"isPdf":true,"isPdfUpToDate":true,"isWithdrawnOrRetracted":false,"journal":{"display":true,"email":"[email protected]","identity":"universal-access-in-the-information-society","isNatureJournal":false,"hasQc":true,"allowDirectSubmit":false,"externalIdentity":"uais","sideBox":"Learn more about [Universal Access in the Information Society](http://link.springer.com/journal/10209)","snPcode":"10209","submissionUrl":"https://submission.nature.com/new-submission/10209/3","title":"Universal Access in the Information Society","twitterHandle":"","acdcEnabled":true,"dfaEnabled":true,"editorialSystem":"em","reportingPortfolio":"Springer Hybrid","inReviewEnabled":true,"inReviewRevisionsEnabled":false},"keywords":"digital accessibility, universal design, WCAG, e-government, usability","lastPublishedDoi":"10.21203/rs.3.rs-4734986/v1","lastPublishedDoiUrl":"https://doi.org/10.21203/rs.3.rs-4734986/v1","license":{"name":"CC BY 4.0","url":"https://creativecommons.org/licenses/by/4.0/"},"manuscriptAbstract":"The aim of this paper is to analyse digital accessibility of selected Polish governmental portals and their respective mobile applications, i.e., “Internetowe Konto Pacjenta” (Internet Patient Account) and “mObywatel” (mCitizen), for users with disabilities. 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