Patient Satisfaction of Ambulatory Care Pharmacy Services in Tabuk City, Saudi Arabia

Rationale, Aims, and Objectives: To explore the patient satisfaction of outpatient care services at Tabuk, Saudi Arabia. Methods: A cross-sectional survey was conducted at two tertiary care hospitals located in Tabuk, Saudi Arabia over three months duration. A semi-structured questionnaire composed of eight different domains of pharmaceutical care services through face-to-face patient interview and electronic format using website. Results: A total of 508 participants responded to the survey. Among the respondents, male gender (51.8%) was predominant and most of them (83%) were below 46 years old. The average scores of domains 1, 2, 3, 4, 5, 6, 7, and 8 were 4.51, 4.11, 4.30, 3.70, 3.57, 3.82, 3.63, and 4.15, respectively. The general evaluation of pharmacy services domain was found to be very satisfied (245; 48.2%) and satisfied (143; 28%) with 380 (76.4%) respondents were willing to recommend the pharmacy to their family or friends. There was no statistically significant difference in regard to the overall satisfaction of the respondents in all domains of pharmacy services among the two hospitals (p>0.05). Discussion: The majority of respondents were satisfied with outpatient care pharmacy services at Tabuk, Saudi Arabia. More efforts are needed to improve the service of following-up on patients’ adherence by the pharmacists.